The UPS Store

I had the opposite problem of the other reviewer for this store. I wonder if there are new owners. The people helping me were nice, but they were insanely slow. The reason I went to UPS over the post office is because I thought it’d be quicker. Wrong. And this was around noon, when many people, me included, have a short lunch break and need to quickly get an errand done. Seriously, the people working there must have been in their mid 60’s, but had the hustle and the brain power of people in their 90s. With dementia. And it cost almost $ 13 to mail a very lightweight piece of jewelry, not insured, just a few states away. WTF. Not going there again. Plus they wanted to take a bunch of my information, which I can partially understand, but instead of letting me just fill out a form or use a computer, I had to give them my name, address, phone number, etc, by answering the questions out loud (which any creeper in the store could hear) and wait while the cashier typed in the answers (again, insanely slowly). Ugh.

I walked into the place about a week ago and was greeted with a friendly smile and great service. I returned today struggling to make an important deadline for a filing and I was struggling with anxiety. Ted went above and beyond to help me to open and print the files that I needed to print, sign, and fax. I prefer the high level of customer service available at The UPS Store in Wixom over FedEx, keep up the good work guys. Thank you !

Is there not an option for ZERO stars? Cuz that’s what this moron deserves. Rude, rude, rude. Never smiles, could care less about the customer, place is filthy, blah, blah, blah. I will go out of my way to do business elsewhere. How this jack ass stays in business is beyond me.
Customers are earned, not taken for granted.