Lawless Chrysler Jeep Dodge Ram

We have been loyal Lawless customers for years until now. I had purchased a new 2007 Sebring and then we purchased a used 2010 Sebring in 2011 for my husband. The car is great but it now has high mileage and DH wants a pickup truck. Even though this car should last a long time we decided to trade it in. Imagine our surprise when we found that there was a potential odometer rollback cited on the Carfax. The odometer readings went from 16,500 to 20,950 to 17,333 right at the time we purchased it. When I called Lawless to see how this could have happened and how to straighten it out, the gentleman I spoke with, who will remain nameless for now, said that it happens all the time, that some technician just entered it wrong (twice apparently) and that all I had to do was write a letter to carfax and they would remove it. Seriously? I had to do that myself since it was their mistake? He also said that I could ask any dealer and they would agree with him. So I took him up on his challenge. I called another well-​known dealer in my area. They said that it was absolutely NOT that easy, that it does not happen all the time and that this dealership should be bending over backwards to try to make it right. I have filed a complaint with the attorney generals office as I had promised him. I still have to use them for my warranty work on my own car, but all service will be done elsewhere.

Their service department sucks!!! Not very pleasant and just give you the run around. I bought a vehicle a couple months ago. Had it in a couple times to order parts, still getting no where. I wouldnt recomend this dealership to my worse enemy. Don’t want to fix an issue when I clearly bought it like that and broke within 30 days. If I could give it no stars I would. No body knows anything!

The service department gets a A+ for service this time. Service was fast and very courteous.

Had my car appraisal for trade in and was $ 3,000 below what I was offered at Stoneham Ford and Bonnell. Accepted Bonnell offer and bought a Explorer

Re: Service
They said they only do synthetic oil changes so they could not honor another Dodge dealer’s coupon.

I leased for my first car and I had a great experience Fred Foster answered all my questions and anything that I emailed him about or called he would get back to be right away. He even explained features in detail that the car came with and help me set them up, he never rushed me and truly cared about what car I wanted and would be best for me. I would recommend lawless to anyone and when they get there ask for Fred

If I could give zero stars I would. Made an appointment online and the confirmation email said to go to a different address than where I was actually supposed to go. I go to the wrong location not only to find out I was somehow supposed to know I should’ve gone to a different address but apparently the location I was told to go via the email doesn’t even do the service I made the appointment for. (Hard to believe that considering its a full dealership and I scheduled something pretty routine) I was happy to reschedule until the guy had an attitude and told me they were booked for the next 2 weeks. I’ll happily take my business elsewhere, do NOT waste your time with this dealership!

Never called me back, they don’t care. They will charge for work, and pretend they did it. Criminal Larceny, have you ever seen a show, like 48 hrs, when they expose a scam garage, or chimney sweeps, not charging for work not performed? Lawless is one of those places. I guess that might explain no one calling me back, despite being told by Drew I would be contacted. Plenty of Jeep dealerships around, pick one of those.

An update:
Drew should I post a photo of the airbag part that needed to be replaced after day 2 of driving my car off the lot (yes I keep things like that). You know the same part that was disguised by disconnecting my battery as told to me by a supervisor in your own service department. It’d probably be best to stop making excuses and disparaging comments about me and focus more on the work ethic of your business.
Drew your response is laughable, look at your score on here, not only is my review justifiable but it’s solidified and proven when countless people have the same exact experience I’ve had. We didn’t even have enough snowfall to bottom out a car on snow you are lying. I’m guessing you are one of the hundreds of people they rotate in and out of that place on a monthly basis because if you REALLY knew my cars history you’d know that my car had an issue with a faulty airbag from the day I bought it (my own fault for not running from this place then). Stop making excuses stop cutting corners and stop being dishonest.

After sending an inquiry online about a vehicle, I received a call minutes later. Michael was very helpful and let me know the vehicle was still available and if I set up an appointment today, he would have the vehicle and a folder of information ready to go. Not only that, he mentioned they were still honoring Black Friday deals and being the end of the month, they would do whatever they could to sell me a car.
I arrived when I said I would and Michael was busy so he said Fred would help me. Fred had no idea why I was there, had no information and seemed less then thrilled to be helping me. We proceeded to speak about the vehicle I came for and I was told it wasn’t there. Fred continued outside trying to show me a new white vehicle when the vehicle I came for was used and red. Not to mention, he told me now was the worst time to be buying; directly contradicting his fellow sales person who passed me to him! Ay yi yi. Now we go back inside and I am ready to talk numbers. I should have brought a pillow. I had a trade in vehicle there and ready, great credit and a few thousand ready to go down, this is a car saleamans wet dream! But 45 minutes into it with not one number mentioned, I proceeded to the reception desk, explained my situation and left. I had no more time to waste and couldn’t bear seeing a commission being paid for this interaction.
I read these reviews before I came and should have heeded the bad service warning. Seriously guys, you can buy a vehicle anywhere! What makes you sell more, is how great your customer service is. Lawless lacks in this department. If you are seeking a sales job, go here, you will blow your competition away!

Ok so I had my share of problems when dealing with Lawless but in the end it was all worked out and I’m happy with my purchase. My salesman was Amani and he was great! If you do your research before you go in, It really helps.

I would prefer 0 stars. This place absolutely is horrendous. Everything about it, the staff, managers and quality of service. They pick who they want to help amd who they do not. I went in for a service and they said I did not have an appt which I did and made online but apparently that didn’t count then they continued to say they could not service me without one even though my car has been not starting very very frequently. Mind you, brand spanking new vehicle. The guy in front of me was called to pick up his car, upon getting there they apologized, laughed and said sorry your car isn’t ready but we will get you a rental. He clearly was not happy and declined the terrible rental but then when it was my turn and I ask for the rental so I could at least drop off my car they told me they didn’t have any. I’ve had the car for 1 year exact and have brought it there 6 times for the same exact problem which is still not fixed. Service absolutely sucks and the way the point fingers at one other as the other walks away is comical. Terrible terrible dealership. Will be contacting the regional manager tomorrow but after reading the complaints looks like the regional manager has a pile of complaints as well.

I bought my car here last year. These people dont really help you. They just push you to drive the car out the lot. Realize my car had no rugs. They said they would get them for me, never happened. I called today to get a statement that proved the date i bought the car on. Front desk kept transferring to a phone that keeps ringing and ringing. I hung up 5 times and called back all 5 times. This «paul» guy got smart with me and said «oh? You need me to transfer you to a live person?» I continue to keep calling and he got sick of seeing my number so a drew picked up. Took my name and number and fax number. Ofcouse I will never see anything from him. Later on the same day when i rant to my bf about how the customer service is rediculous here he decided to call the dealership him. You can already guess what happened. He called back 10 times and all 10 times they transferred to a dead phone. Thanks guys. And as usual the manager will probably reply to this review with some bullshit. If you plan to buy and never ever come back for their service ever again then go for it but otherwise dont. The people they hire cant do anything for you!

I get sick to my stomach walking into Lawless Chrysler Jeep. The staff have an «us against them» attitude toward customers that makes doing business with them very uncomfortable. It’s not just me. You only have to read the several other negative reviews.
I had believed a dealership was better equipped to service my car. That notion is gone now. Over the course of years dealing with Lawless, my automobile has come back with worsening problems and even body damage. I feel this organization is focused mainly on wringing money from customers while treating them with disdain. I am done with their false diagnoses, shoddy work requiring repeat visits to correct mistakes, and their sheer carelessness in causing damage to my vehicle.
Recently, my car had stalled unexpectedly while driving. I had it towed by AAA to Lawless. The starter was working fine. The battery was good, but the engine would not ignite while attempting to start. At the dealership, the problem was diagnosed as a faulty sensor in the distributor. I was told the entire distributor needed replacing at a cost of $ 1600. (The same part online costs $ 750 from Chrysler.) They further tacked on costs for replacing a crankshaft sensor. This drove the cost up to nearly $ 1800. I had also mentioned one of the belts was occasionally squealing (a belt they had installed previously). They wound up replacing three belts and tacking on another $ 267. I also mentioned the «Check Engine» light was on. I assumed if they made necessary repairs, the «Check Engine» light would be reset. The inflated costs reached over $ 2100.00.
While at the dealership, my Chrysler Sebring sustained damage. The front bumper cover was split apart. The appearance of the front of my car was ruined. Service personnel acknowledged the damage, but they blamed it on the towing company that delivered my car the short trip from my home. They offered no proof. They simply denied responsibility even though they had my car for over a week. The mechanism used by the towing company would not have cause the type of damage done to my car. It was embarrassing to be contradicted by their cronyistic staff. It felt like being mugged.
They had needed to keep my car for over a week to repair the initial problem. When I picked it up, and was driving home, a belt began screeching again, even worse than before. After arriving home, I found the nasty damage to my car’s front end, with the bumper cover split in two at the bottom. There were also several large black greasy hand prints on the rear of my white car that required several minutes of careful cleaning to avoid damaging the paint. I had to take the car back to the dealership and leave it again for another week. Again, pointing out the damage they had done, they denied responsibility and blamed it on the towing company. After complaining to the general manager, they said they would repair the damage. Instead, they added insult to injury by coming up with another problem. While my car was still in their shop, they called me to say the brake light switch was not functioning and quoted me another $ 357 to fix it. (The part costs $ 25. I told them to leave it.) Then they tried to make me pay another $ 128.00 diagnostic fee! I had to fight to get that waived. (Later, I had it repaired at a local shop for $ 60.00.)
After nearly two weeks of back and forth, and paying over $ 2,100.00, they have reduced the resale value of my car with the damage to the bumper cover. In their sloppy repair attempt, they simply drilled a screw through the rubber/​plastic bumper cover, affixing it to the metal underneath to hold the pieces together. I had plans to keep the car for a few more years and then sell it. Now its resale value is severely diminished due to their carelessness and disregard for a long time customer.
The counter representative I dealt with was rude and argumentative even in front of other customers. While at the counter, another customer was also dealing with push back after complaining about the shoddy work he had received. I will never return to this grim establishment. After exchanging a few emails with the general manager, thinking he sounded concerned, he didn’t follow through to ensure an equitable result, nor a quality repair of my damaged vehicle.
On top of everything else that happened during my fiasco with Lawless, I discovered they had put over 100 miles on my vehicle! I know this because, when I first brought my car in, I noticed they used an old mileage number on the new invoice. It was thousand of miles short of my current mileage. They had to correct and reprint the invoice with the true mileage, so I was particularly aware of exact mileage at that point. When I picked up my car after all the hassle, and looked at my odometer while driving away, I was shocked to see they had put over 100 additional miles on my car! What were they doing? Using it for shuttle service? I refused to go back. I’ll never go back. Just awful. Shuttle this, Lawless.

Unfortunately I can’t give 0 stars. This is the worst dealership I have ever TRIED to work with. I purchase a new Jeep every 3 years. The last 3 times I have gone here because they are close to my house and every time it is impossible to make a deal, constantly trying to chase down salesman only for them not to call back. Very bad service! They will offer your 30% below KBB for your trade-​In. Go to Grava or Lynnfield if you don’t want to waste your time or deal with the BS of trying to buy a new vehicle.

I purchased my vehicle at 495 Jeep in Lowell. It is too far to travel there for service so… I been taking it to Lawless for service… but…
If I could give Lawless ZERO stars, I would. That is what Lawless service department at the 4 Corners location deserves. If you like to be treated like crap, by all means go to Lawless to have your car fixed. The service guys behind the desk are miserable and mean. They rarely keep you informed. I had to call numerous times for status updates and I was made to feel like I was bothering them each time I did. Nobody ever had the decency to call me to say my car was ready for a pick up. I just happened to call them for an update and to my surprise someone said it was ready for pickup. Unfortunately, this was minutes before they closed (I was unaware) and I had to scramble to get there.
After picking up the car which had gotten new tires, I heard this weird clunk noise coming from the front right side every time I began to accelerate. Long story short, I took the car to another local mechanic who discovered that the technician at Lawless that installed the new tires NEGLECTED to tighten the lug nuts on this particular tire. In fact, one had fallen off and was missing! The mechanic said I was damn lucky the tire did not fly off, especially since I do and had done a lot of highway driving.
Was this just a simple mistake or a way for Lawless to stick it to me? I will never know.
Oh, once on another occasion two years ago, a service technician left a wrench sitting on the vent by the windshield wipers. You can imagine the shock I had when I turned on the windshield wiper and a wrench came flying across my wind shield.
Check out all of the people complaining on their FB page…

If I could select zero stars, I would. Took my girlfriends car there for a simple top off their proprietary transmission fluid and measurement technique after losing fluid during a control arm replacement. The car has a CVT Transmission which is not serviceable.
Explained that very little fluid leaked and would like to have the oil changed and CVT Transmission Fluid topped off.
The service manager told my girlfriend that the reason for the fluid loss was due to a faulty seal and it was going to be a $ 1,200 service now or a several-​thousand dollar transmission replacement later. He tried to panic her into spending the money even after it was explained to him that the axle popped out for a moment during a control arm replacement (at 40,000 miles I might add).
After heated discussions with this arrogant service manager, they fulfilled our original request for an oil change and transmission fluid top off.
After his somewhat successful attempt at panicking my girlfriend with the fear of a bad transmission, I then purchased the «faulty seal» from Grava Dodge in Medford for $ 22 after taxes and broke down components to replace the seal and found the seal to be in perfect condition. There was absolutely nothing wrong with the car. (another 10,000 miles put on since the service with no issues).
I would not recommend this hack of a dealership to my worst enemy. It is seriously a miracle they are still in business.

I have never been so disgusted with a car dealership. My husband went to look at a car on Monday. He and the salesperson agreed on a price and he said he would come back that night with me to make the purchase. We drove an hour that night to finalize the deal and they had already sold the car. We left very disappointed.
The next morning (today) we got a call saying the deal fell through. We drove another hour to buy the car, went on a quick test drive and then sat in the dealership for 45 MINUTES without talking about he car at all!
On top of that, they didn’t honor the agreement they had made yesterday… not even close!
I am so disgusted. Do not waste your time here! You will only get yo-yo’ed!

In response to the dealership replying that we were not intentionally ignored, yes we were. My husband looked a salesman in the eyes and said hello while walking towards him after he finished with another customer. The salesman replied by looking away and turning his back while quickly walking away. Seems pretty cut and dry to us.

RUN FAST FROM THIS DEALER! DO DONT PURCHASE FROM THEM!
They sell used cars, dont honor any warranty. There’s no customer service. Management NEVER returns calls. The receptionist gives customers the run around. The service department says they fix your car, but never do.
All I can say is that this dealership doesn’t care about there service they give customers. I should’ve listened to other reviews and purchased elsewhere!