Firehouse Subs

There is an older lady with glasses here and her customer service is horrible. She rushes you to complete your order and just generally seems like an unpleasant person who works there. I will not be coming to this location anymore due to this issue. I will support another firehouse who actually hires people who have good customer service.

I’ve been going there for a while and never fail to get a warm welcome, the order is taken accurately and food delivered quickly and as requested. The manager regularly comes around to check on everything and the prices are good.

First time! Server was pretty good. Food was ok. I was hoping for better sub… Steak and cheese was ok. Ham and cheese with bacon was not good. If I had to do it again I wil go the jersey mikes across the street. Staff are pretty friendly. Manager was not nice.

I ordered the Ladder House Hero Combo w/​everything (lg.). It was delicious and exactly what I was craving for lunch. The rolls they use are delicious and you can tell they use fresh ingredients. The service was very good, the sub came out warm and they even brought it out to my table. I was in there right after lunch hour so things were slightly messy but they did have an employee on the floor clearing tables and cleaning things up. She was really nice and even offered to throw away my stuff for me. The atmosphere was pretty cool. It has a firefighter theme going on with axes, firefighter jackets and helmets on the walls. Overall I recommend this place if you’re craving a really good sub. I’ll be going back in the future.

This was my first time going here. The food was good however I will not return after realizing how much salt and calories are in their food. Not worth it in my opinion. The staff here were friendly however the cashier that rang me up did not bother to explain the menu to me or so my sub that I ordered I later found out by the person who made me sub that I should’ve ordered if a different way to get a better deal and more protein.

Service was fine the manager was super rude to workers and to myself. Other than that food was okay.

Firehouse subs are awesome. Best Italian subs Ive ever had. Service here is always nice, and they have those coke machines with all the flavors which I love. Cups are huge too. When you compare the sub chains (subway, quiznos, jerrys, jimmy johns) nothing touches Firehouse in my opinion. Ive never had a bad meal here or at any location.

Gross, sicky sweet subs, not our cup of tea at all. Had to eat somewhere else afterwords to erase the memory/​taste.

This place will not disappoint regardless of what you order, it is good. My family and I have tried just about everything here and they are all delicious! I would give it 5 stars but the workers here are not friendly.

Pretty good subs. Lots of selection, all toasted. They don’t have as many toppings as Subway, but they taste better nonetheless. The kids meal comes with a cute fireman’s hat too.

Well I just left this restaurant after I witnessed an employee drop half of a sandwich on the floor, pick it back up, and continue to make the sandwich. Had I not called her out on her actions, it would have been served to a customer. After arguing with the owner, I was refunded my money and left. I will gladly never spend my money at this location ever again.

Stale bread and burnt bacon. If wasn’t a to go order I would have made them remake my sub.

They have the best subs in the area at least for the price. The only reason I am deducting a star is because the bathroom was gross. They did take care of it as soon as I had mentioned it though. Will certainly continue to go again and again.

I am right outside of this firehouse sub very angry about the guys working there. I got 5 large steak and cheese and asked for hot sauce, the guy gave me 2 containers and told me that we can not give too many sauces out. Are you kidding me, 5 large subs and 2 ketchup and two hot sauce. I am not gonna go back there just because the owner does not know how to run his business. Firehouse corporate needs to think about their reputation
This is absolutely unacceptable …

My wife and I decided to enjoy a quick dinner on 04÷11÷14 at 9:00 at the only sub venue that is worth eating at. As always, the food was hot and delicious, and the service was fast.
We enjoy the subs so much we’ve started to visit this location one to two times a week, and really have no reason to visit any other sub places anymore. We also enjoy exploring the myriad kinds of hot sauce, not to mention there some really excellent hot sauces for the connoisseur that enjoy flavor over heat.
But what occurred on t and last visit to this location as completely unacceptable. It is a shame because the food really is good.
Like all the other times we’ve dined in, we will have 2 – 4 hot sauces on the table. Half way through our meal, a gentleman, who I presume was the manager (due to how he was dressed) ask my wife if we were done with the sauce. My wife indicated no, that she was not, and the man asked me if he could use it to refill.
I accepted, thinking he mean he was going to refill our bottle. He returned the bottle, and told me to let him know if we needed more. I had smiled at him assuming he had refilled the bottle, and I balked when my wife explained to me (she could see him, I couldn’t) that he poured more than half from our bottle to restock another bottle for another customer. There was so little in our bottle, he put it on the table with the cap down, and told us to let him know if we would need anymore (when the bottle was nearly empty!)
My wife and I was so upset that that we didn’t finish our meal, and left immediately. We did not even want to speak to the manager. We sent a complaint to corporate, this was what he responded: «We’re sorry that you received service that prompted you to contact us, and we regret any inconvenience or frustration that your experience has caused you. I am truly sorry for the misunderstanding that I had with you. There was another customer who wanted the same sauce, so I wanted to give them some, and then return the bottle. I also mentioned that you let me know if you needed more, I would have given you more. We like to empty bottles one at a time so we can maintain freshness. «
This was unacceptable! I don’t care what’s your way to maintain freshness. This was too mean to take the half full bottle away when we were still using it, then returned the nearly empty bottle to let us know I could asked for more if needed. That’s okay, just keep your bottle. I won’t use it anymore, and won’t return to your store anymore.

Delicious subs. Well worth the trip.

I love our local Firehouse Subs! They are so awesome! Very friendly and accommodating. My substitutions can get a little ridiculous sometimes, but the staff doesn’t mind and they NEVER mess up my order :) I LOVE their coke machine. You can mix and match a ton of different flavors, which is really awesome. I love their sandwiches. I was always a fan of Quizznos before, but Firehouse is really so much better. I’d have to say it is quite a contender between Firehouse and Potbellys, but really just depends on where I am during the day because they are both SO good!
I always get the veggie and it is super yummy! Love the three cheeses. Mmmmm.

Friday, 5:30PM.
Customer rep: Evelin E.
Quickie:
+Decent sandwiches
+Many sauce options
+Good service
+Clean establishment
+Cool firefightin’ paraphernialia
And then???
This place deserves a second visit based on its mission statement and its contributions to the the community.
**********
Stuffed my face in:
1. Engineering on wheat (smoked turkey with swiss)
— Skimped on the turkey
— Sandwich lacked flavor that couldn’t be saved by the external condiments

A long time ago, in a state far far away… I first tried Firehouse Subs while on vacation in Florida. Now I couldn’t remember specifics I remember the name stayed with me, and that they had a lot of different hot sauce choices.
Flash-​forward a couple years, and on a trip to the Lube in Fredericksburg I saw another Firehouse Subs, and memories of delicious subs flooded into my mind. Was this just young hindsight fondly remembering food of old or did Firehouse Subs really put out a solid sub?
Today I can safely answer that question with a resounding: YES! Yeap all those years ago I did enjoy a great sub at Firehouse. There is not much to dislike at Firehouse, quality bread, meats, and toppings. I’ve been sticking to the Italian sub since the one in good old Woodbridge opened up. But I promised myself to try some of the others soon.
The whole hot sauce thing seems more like a gimmick then anything. I mean I like spicy stuff but I’ve never really enjoyed putting hot sauce on my sub. On that note I still usually grab a bottle and sprinkle a couple of specks on my chips to try out the different types. So far the standout for me has been Gator Sauce from Florida. The house sauce CAPTAIN SORENSEN’S® DATIL PEPPER HOT SAUCE, (yeah I copied and pasted it because I’m lazy), is a good sauce if a little sweet. Next time I go in I’m looking to try Al Gore’s I Invented Hot Sauce.
Two more things to mention the Coke Freestyle machine is awesome. It’s really fun to mix and match all varieties of soda. Sometimes with severe consequences, and sometimes with refreshing results. Next don’t forget to round up your meal, the difference goes to help something I guess.
Overall Firehouse Subs, is a solid choice for a sub. Is it the best sub I’ve ever had… no. Is it worth stopping in for me two or so subs a week… yes indeed.

Delicious! I’m not a sub/​sandwich fan, but I have wanted to give Firehouse Subs a try after learning of them a year or so ago. Tonight, I got my chance, and my family was impressed! The quality of the ingredients was obvious after the first bite. All of our food looked, smelled, and tasted delicious! We ordered the chilli, as well, and my only complaint it’s that it seemed a tad thin, or «soupy» (which could be considered a preference issue rather than a complaint).
The place is brand new to our area (not yet open a week), but I was able to place or order online. Paying for the order online was buggy so I chose «Cash,» and paid upon pick-​up. The site shows a delivery option, but we need to get confirmation regarding the service to our location first.