Labcorp

This office has been closed due to inclement weather, I call them this morning January 26, 2016 and a lady answered the phone, correction (this women) I said, I was checking to see if you are open for business today, she said, «I answered the phone didn’t I», I had her on speaker my husband and I both looked at each other and I just hang up the phone.

The staff members at the Smoketown facility are the most unprofessional and rude people. I am sure the management is aware of their conduct.
They facility needs better trained personal to draw blood or either retrained the lame duck ones they have there.
Some of the staff look like they just got out of bed and roll in to work.
Patients have to wait until they finished having personal conversation and phone calls.

So as if the review could get any lower, it did. In August I started getting notices of my bill not being paid and I owed $ 565 that they would take from the credit card I had on file if my insurance didn’t pay it within x amount of days. I called my insurance company and was told they had not submitted the claim. I contacted the billing office and let them know what my insurance said and they submitted the claim and it was paid within 10-​days. The time I wasted being a go between in order to prevent the nightmare of being charged and trying to get my money back.

Not impressed. I appreciate that it only took a mere 15 mins to see me without an appointment but the staff are not as nice as they seem. I came in for a drug screen as mandated by my employer. There were some disturbing things about my visit:
1) When they finally called me to the back this was the conversation.
Me: what if I can’t pee right now?
Doc: you have to wait another hour before we call you in again.
Me: can I leave and come back?
Doc: no or we will send your employer a message saying you refused to test.
If those are their rules then that’s fine but you should probably inform people about that BEFOREHAND.
2) A man who had an appointment had been waiting long past his appt time so he began to complain to the person standing next to him. The «nice» lady at the desk began to yell and argue with him. That was obviously unprofessional. Only reason I gave 2 stars is because the doctor didn’t make me wait the whole hour for the re-​test.

The staff sucks. I agree with Nikki B it does remind you of the Soup Nazi from Seinfield. I walked up smiled said good morning and got the stare of death! Wish they would train their staff on customer service.

They filed the insurance claim under the wrong insurance number and they won’t retract the claim and resubmit it under the right insurance number even after the insurance company called them. They’re probably just ignoring the issue because the insurance company already paid out for the claim that was filed incorrectly under the old policy number. The customer service rep seemed not to understand what was meant by «incorrect claim filing» when I called previously. The actual service claim might be valid but there is still room for human error if they input the claim under the wrong policy number. Glad it was only $ 5 they charged us for the blood test but this would affect you if you need the insurance claim to meet your plan deductible. Our plan has a pretty high deductible so we’re probably just going to let it go. Frustrating experience; this service provider is worse to deal with than the actual insurance company.

The staff do not communicate a lot. Appears to be because they are very busy and focused on the job. However, the person who took my blood was extremely good. I didn’t even feel as much as a pen prick. You can make an appointment and they seem to be keeping those people on schedule. Large, clean waiting room with a lot of windows and plenty of parking.

The reception personnel are rude and could not care less. I had to wait until one of the people finished texting before I could even get an acknowledgement of my presence. The other person there was talking on the phone to her friend and could not be bothered. When I finally was waited on I was told in a very rude way to pay my copayment up front-​even before I got the blood drawn. The medical person was fine but based on how I was treated by these 2 re emotion it’s — -forget it. Never again.

They lost my daughters 2-​day urine sample (2 large containers) and blood work. Pretty bad, especially for a place that is supposed to control samples for drug testing…

This is a new larger facility than the ones on Summit School Road and Opitz Blvd. Haven’t even been inside the laboratory yet. The front desk is rude and has zero bedside manner. You probably shouldn’t bad mouth the patient’s doctor ordering the tests in front of the patient…
The lab techs were great with my 2 year old. Very understanding and supportive of her fear of «doctors».

Why have appts if you don’t stick to them and you still have to sign in and WAIT??? smh good luck going here…