Total Vision Optometric Center

Dr. Kim was very professional. He took his time with my exam since I was having a vision problem and was-​to tell the truth-​freaking out. He even explained the results and what they meant. You will be very comfortable with him. I found both him and his staff courteous and friendly too. I highly recommend Total Vision Optometric Center. My husband also had a routine exam there and was also impressed.

I have to say how happy I was with my experience. The exam was so thorough. The Dr. was super friendly and professional. She was determined to help me see to the best of my ability. I was struggling to make out whether I could see better with one lens or another. She had me walk out of the exam room and look at the pattern on the floor and across the parking lot as she switched them. I can see clearly for the first time in my adult life.
Then the gentleman who helped me select a pair of frames was so attentive and gave me really honest opinions. Once he figured out what I was looking for he was running around finding potential winners. It seemed he had perfected a talent for just knowing what will look awesome on you! The receptionist even let me try hers on! Oddly enough that’s the pair I ordered and I would have never tried them on my own! I was just gonna go with my «safe bet». I have been wearing them for a couple months an still love them.

I use to love Dr. Kim until I recently contacted her office for a contact exam. I simply just stated I needed the prescription as my contacts are extremely expensive. She stated that she could not just give me a prescription and I must purchase my contacts through her office. My contacts through her office were $ 499 and online they are only $ 160. Clearly a huge mark-​up. Her reasoning was because she needed to make sure they fit. I have been wearing contacts for 10+ years. In fact, last year I purchased contacts through her office not knowing I could have saved a lot of money by ordering online and there is only one vendor that makes my specific contact lens. I am really unhappy with this decision because I really loved her, however, I love my money more so I will now find a different doctor.

Dr. Kim is the most thorough eye doctor I have EVER been to and I have been wearing glass for a long time now. She is also great at providing information with regard to your eyesight and will answer any and all questions you have and will not make you feel rushed.
After seeing my teenage daughter, she advised her to change the distance in which she looks at her phone, tablet & TV and to come back in 30 days to see if there was an improvement. After 30 days, there was a huge improvement so her eyes weren’t as bad as she initially thought.
The ladies & gentleman up front are very nice and help as well with the ordering of contacts & glasses. If you’re going anywhere else for your vision & eyeglass needs, you’re making a huge mistake!

My wife and I have been going to Dr. Kim for years. She is very professional yet personable. It’s become like going to visit a good friend each time we go for our annual eye exams. They have quality products and her office staff has also become like family. It has always been an enjoyable experience going there each time.

This place feels like a cozy family owned office. Dr Kim is so nice and her staff is amazing. I love coming here to pick new frames! The young lady that helps me find new frames is so helpful and friendly. I trust her suggestions and she always picks the most stylish frames for me (I always get compliments). Keep up the good work, I love this place!

Dr. Kim is amazing!!! I have been going here a little after it opened. My entire family goes here. She’s super nice and knows her stuff. She’s always making sure my eyes are healthy since I have astigmatism and very sensitive eyes for allergies. Her equipment is very impressive and she takes great care. She disinfects things in front of you so you know that everything is clean.
The staff is awesome. I forget the name of the woman that sits at the front but she’s awesome. Two years ago I brought my infant son in and he slept the whole time. Last year I brought him in again and since he was much more active he did not stay still! She was awesome and brought out Legos for him to play with and made sure he was entertained while they were both right next to me. She also helps you out by picking out glasses that would look nice.
I Love this place!!!

The customer service here is awesome. The eye exam is extensive and always accurate. The eye doctor knows whst she is talking about and explains it well. They are usually busy on Saturdays so weekdays are more calm, and not too crowded. They will help you find a frame that fits your face. I was prescribed the wrong prescription at Lense Crafters in Potomac Mills Mall a few yesrs ago but after finding this place my glasses are the right prescription for my vision and I haven’t had any issues with my eyes since the 2yrs I’ve been going here.

My family and I have gone to Total Vision for several years now. The experience from beginning to end is always a great one. The staff/​opticians are outstanding! They are genuinely friendly, make the insurance/​paperwork a breeze, and spend a ton of time helping you select from an excellent selection of frames. Dr Kim is really great! She gives a thorough exam and helps you understand (in layman’s terms) where you eye health is at currently, based off your past exams. Also, Dr Kim is awesome with my kids, which is comforting to a parent.

User Rating: 1 out of 5 stars
by Mostradamus 10/​14/​2011
Do not go to this store if you are over 40 years old and need bifocals. Inferior product at very high cost, immature staff and physician.
I should have known there was a problem when I heard the assistant tell another older gentlemen that his lenses had been crushed and broken in an lab accident and they had to order new glasses.
The staff was courteous until I told them that I could not see properly with the $ 650.00 no-​line bifocals while driving. Rather than having me come in for an adjustment I was told to keep driving when I could not see and that I would get used to it. I should not have to get in a car accident for them to believe that there is something wrong with the glasses.
Since they insisted that not being able to read the tag on the car next to the one in front of you is normal for no-​line bifocals I agreed to go to a standard bifocal but was never offered any money back. After the second set of lined bifocals came in with a defect I’d had enough and asked for my $ 751.00 dollars back. I’d been in the office six or seven times at this point over a two month period and never got any glasses after the first inferior pair.
Since I could not find the frames anywhere else I decided to give them another chance today. They said that a fourth pair of glasses had been delivered and showed them to me. When I offered to pay for them and repay them for the initial eye exam I was told they didn’t want my business for spite.
The staff is immature and cannot deal with problems properly. They also call you during your workday two and three times when they could just call in the evening as they are open until 7:00 pm.
The lab they use is substandard as they could not produce a pair of bifocal glasses in three tries.
I did not write this review until today because they are a small business. But if they are doing so well as to send customers away for spite then they can afford for me to write how incompetent and childish they are.
If it is single perscription for a child they might be all right but I’d shop around first for price.

Excellent service and professionalism was provided by ALL who work here. When I called for the appointment (based on location and good reviews from this site) I was really impressed with the gentleman who took the call and made my appointment. He set the tone for the appointment and I wasn’t disappointed once I got there.
Dr. Kim was great and even had a couple of common sense eye tests that I haven’t had done in my 20+ years of going to the eye doctor.
The woman who helped me pick out my frames made me feel very well cared for and helped me stay within my budget, and when I went to pick up my glasses, I was assisted immediately by yet another great employee!
The glasses seemed to fit fine but the employee noticed something, made a quick adjustment, and they fit even better. I love my new glasses and I now consider myself a patient there — I won’t look around for another eye doctor after this.

Dr Kim is fantastic.
She is incredibly attentive, very thorough and knowledgeable. Whenever I visit her office I feel as though I am actually visiting a health care professional and not a commercial or retail store.
Over the years she’s become more busy and so now when I go in for an appointment or follow up she’s more fast paced but still very thorough. She’s very concerned with making sure you understand the state of your health and how to better take care of your eyes. And, in the past, even when I’ve decided to order my contacts online her office has been very helpful.