Jiffy Lube

Took a friend’s car here for a NYS inspection here because my usual Queens location had closed. The experience motivated me to post a little heads-​up to other potential customers.
1) I was told my wiper blades needed replacing and they would fail my inspection for that, along with some lights being out (more on the lights below). When I was told this, it jarred my memory and I recalled the same pitch was given to me at the old JL location. I’ve probably had about 30 inspections in my life and the two times I was told my cars would be failed for streaking wipers were at Jiffy Lubes. Interesting. Upon informing the employee I had replaced them the month before, he said «Oh, OK, maybe the windshield was dirty.» Wow.
2) I was told two of the three brake lights were out. Assuming this was true, I approved repair for the quoted price of $ 24.99. Once the repair finished, this employee came in with three bulbs, the third apparently from a non-​functioning license plate light. He then presented me with my total of nearly $ 80. I said I wouldn’t pay since he didn’t quote for this additional repair (to say nothing of how inflated JL’s repair prices are compared to my usual mechanic’s prices). He removed the charge as a «discount.»
3) My car was left outside, and feeling a bit distrustful by now, I asked one of the mechanics to get in and press the brakes so I could check their work before leaving. Good thing I did. While the brake lights worked, the license plate light that was supposedly replaced was non-​operational. «Oh, we had it working before!» I was told. I went inside and told the employee that he tried to charge me for a light that wasn’t fixed. He shot back, «But remember, we didn’t charge you!» So I replied «OK, you didn’t charge me for a light that you broke.» He laughed at this. They took it back into the garage and fixed it.
I won’t be returning. Maybe I had bad luck, but one gets the strong feeling that this Jiffy Lube franchise charges you whatever they think they can get away with and counts on you not checking their work. I actually wonder if my brake lights were even out in the first place. Oh well.

After being a loyal customer for a year– I feel it’s necessary to update my review, for the better!
Recently Braulio has taken over as the manager for my past 2 visits. I am very impressed with his helpfulness and attitude. In my 2 visits, he truly has gone above and beyond in terms of delivering information– showing the filters to me (versus just saying they’re dirty), ordering parts, and just delivering information clearly and friendly. While I don’t have much car knowledge, I fully trust bringing my car here. Also, even though I had to wait (and coming right after work hours I expect this) everyone was courteous and thanked me for waiting.
I would recommend this location to anyone in the woodside area– I wouldn’t go anywhere else!

First and foremost if I could give negative stars as an option I would.
I was waiting for my car to be serviced because it was something that I needed to get out of the way. As I was waiting for quite some time might I add and I understand that these things take time but not when it’s taking forever I waited almost half an hour for my oil change I can say it was horrible service but what made me cringe was the customer service.
I over heard a woman speaking to one of the employees not sure if he was a manager. The lady had some service done on her car and was having issues and came back to have it redone but the Gentlemen simply told her he had nothing to do with that, she asked if her service can be redone and he said no. First off The customer is always right and my strong belief is if something was done and it was done incorrectly then it should be fixed and I felt upset for the women and it was not even my car.
My other issue is when I was being charged for the service they had said one pricing for one type of oil and then said they didn’t have it then they put some other oil and it cost more. I don’t like being up sold or swindled into something I don’t want I paid and left but I think it’s dishonest. If this is the type of Honesty and Professionalism that is being claimed then I must be at the wrong place.
I will be taking my service elsewhere.

These guys are honest helpful its hard to find guys like this in the car business but they do exist. Mike and Brauno best ever thank you

I note the review of «FU F.» below, dated ¹²⁄₁₈. Just like that reviewer, I visited this Jiffy Lube on ¹²⁄₁₈ because the Queens Blvd. Sunnyside location had closed. And just like that reviewer, I had to wait two hours to get into and through the location.
The organization was incredibly poor; they had one guy working as a service advisor who was going in and out of the service area, then coming out to the desk to meet and write up customers… meantime, everybody else (all the customers and three service techs that I counted, probably more below) stood around and waited for this one guy to do whatever it was he had to do with each vehicle brought in for service. They have four service bays here (left and right, front and back), but only seemed to be working on one car at a time because the service advisor had become a bottleneck in the operation. Meanwhile, cars lined up outside and reached back to the street. It took me 30 minutes of waiting in my car outside before I was even acknowledged, and then another 45 minutes or so after my car was pulled in to a bay before the service advisor spoke to me, and then another 30 minutes after that before my car was finished (oil change, air filter, wiper replacement). Completely unacceptable for a place with the word «Jiffy» in their name. Frankly, if the place had been called «Slow and Tedious Lube» I still would have felt it was too long to wait.
The icing on the cake is that they overcharged me by, it looks like, over $ 100. I was charged $ 40 for the «signature service,» an additional $ 28 for the upgrade to Synthetic Blend oil, a $ 10 «special oil filter charge» (I do not have that unusual a vehicle, I don’t know why I would need a «special» oil filter, and this charge was not disclosed when pricing the job for me). And THEN, on top of all this, I was charged separately for the oil — 7 quarts at $ 16 each. This obviously was wrong, and I probably would have caught it, except at this point I was so disgusted with the time I had spent there and in such a hurry to do the other things I had to do (that I was now late for) that I just signed the credit card slip and resolved to never come here again. Only when I got home did I look at the receipt and see these crazy charges.
I’m sure that the separate oil charge, at least, was inadvertent and that they will refund the charge if I go there to talk about it. Which I will do. But that’s yet another visit there, more time spent that I don’t have.
I have been going to quick oil change places (both Jiffy Lube and VOIC) for years — decades, actually. Never has anything been even close to this awful. I’m hoping they just had a bad day. But I’m still not likely to patronize this location ever again. It was truly a terrible experience.

Jiffy lube on queens blvd closed so had to visit this location. There were 5 cars ahead of me and I was told the wait would be 1hr. Waited 2+ frigging hours. I thought jiffy lube was supposed to be quick?

Do not trust these idiots with servicing your car. They took 2 hours to get nothing done and charge me money. They changed the oil successfully, I’ll give them that.
I wanted my headlights replaced. After they’d had my car for almost two hours they hadn’t even started the process of looking at my headlights – and when I explained that I didn’t set aside three hours for this basic procedure they looked to find they could not change the bulbs bc of rusty screws in my car – had they started the job by doing what I asked for I might have received a call 15 minutes in and would’ve had time to drive the car to a mechanic who could handle the problem. But instead they decided to spend an hour and a half cleaning out the inside of my car which I did not ask for and ABSOLUTELY did not want. My privacy was completely violated. I did not know I would have to read the fine print at a Lube station to make sure they weren’t going to rummage through my posessions.
They threw away possessions of mine that they thought looked like trash (documents that were folded, a gift bag, first aid stuff) and when they watched me rummage through their garbage to find my belongings they neither apologized nor offered to help. Like the CLASSIC prideful, machismo guys you would expect to make a career out of being mediocre oil-​change technicians, they just kept grumbling about how its a part of their service to vacuum the car instead of just acknowledging what was obvious to everyone involved: they fucked up, and they should have called me to check with me before going through my stuff.
A small, direct apology goes a long way. I received one from the nice, older gentleman who rang me up who was clearly just an employee. The guys running this jiffy who worked on my car are the kind of basic knuckleheads who just don’t know how to get the job done right.
This was my first time here. I usually go to a Valvoline. They take 30 minutes, they call me and check if they want to do anything that we had not already explicitly agreed on, and they’ve actually just been really nice.

I’ve decided to finally review this location after 3 strikes and now wish I had done it sooner to warn others.
The first visit over 2 years ago was for an oil change and everything was fine, if way more expensive than where I now get my oil changed. However, a few weeks later my engine seized and had to be replaced. Geico thankfully considered it an «act of God» since it looked like a screw was left off causing the oil to very slowly drip out. Of course we couldn’t prove this so I was out of luck.
I just never bothered to come back until a few days ago when needing an inspection. To be fair, I should have gotten it done sooner by the shop that I now trust and love (Steinway Auto Repairs), but have been incredibly busy and they were the only ones opened on a Sunday. Long story short, I failed the computer test because I had just gotten a new battery and the computer needed to «reset.» They said drive it around a bit and should be ready to go. After wasting my busy day driving around aimlessly, it failed again then I was told about how many people this happens to and how I have ten days after the inspection end date to drive it and try again. Where was this magical solution prior to wasting my whole day?
To top it all off, for the third strike, I just came back to pass the test and was told by a different manager that inspections close at 6, though I wasn’t told that and his response was «well it’s new.» So apparently I need to be psychic. He then rudely told me he’d get to it eventually after begging him despite the test only taking 10min so here I sit waiting… and while doing so talked with other unhappy customers so guess it’s not just me.
Sorry for the rant, but the moral of the story is DO NOT COME HERE!

I’ve been here twice. The first time was for an oil change and most recently, I came to get my car inspected.
I came here for the first time because the reviews said the service was quick. It took over 1.5 hours for my oil change (the reviews said it took like 30 mins). Also, the service person at the counter kept confusing me with another Asian woman. I had to remind him to give me my free car wash voucher, which came with oil change.
During my next visit, I dropped off my car to get my vehicle inspection. I ran errands while they worked on my car, so i didn’t mind if it took a little longer. Plus, my expectations for timliness was not high. They called me when my car was ready for pick up. When I got back to my car, I noticed that they left pieces of my old inspection sticker on my dashboard. It looked like there was a mice in my car that was chewing on paper. It was unprofessional. However, I must say, that the man that accepted my car when I dropped it off was very nice. So, my rating is really a 2.5.

About a year ago I left an amazing review because that one time the service was amazing… Since then they have changed staff and managers I believe and service has gotten horrible… My most recent visit and LAST visit was just to simply get a inspection done on the car but when I got in my car there was grease all on my doors and seats and then my quarter panel next to the inspection sticker has grease all over it and it’s stained.
When I went back in the guy brings out windex to clean grease out of cloth material I looked at him like he was crazy and he said sorry I don’t know how that happened…
This isn’t the only time grease is left all over my car, they are fast yes but they are careless to your car I rather go back to Acura for service at least they were careful with your car…

I never post on Unilocal but this is too funny not to post.
Took my car here recently for a typical oil change. Usually, their oil change service is fairly decent for the price and speed. However, this time around, I was told by the main guy that he cannot start my car and that my battery is completely dead. Although my car is fairly old, it never had battery problems and I got to the jiffy lube fine that morning.
I was skeptical and told him I didn’t want to change the battery because it would have been too much, he said he will try to jump start it and what do you know, it works fine and I leave the shop.
The following day, I took my car to the local pep boys to have it tested and replaced it possible since they carry better lines of battery brands. And wow, they said my battery is fine and has no problems at all! They could have easily lied to me for my business, but they didn’t.
2 stars because the oil change is actually decent. Everything else, either shady or faulty equipment at best!

Good service and honest. They told me I dont need tire rotation yet when I asked one. Get Groupon, it is a good deal there.

Brought my vehicle here a couple times, when you get the actual oil change its decent. There could be lines of cars waiting but don’t expect these guys to work with a sense of urgency during busy times.
Last time came in before their stated business hours (8:00 am). Someone who just looked liked he rolled out of bed decided to show up at 8:20 just to open shop. The first thing he states, nothing until 9:00. I understand if a place is short handed but learn some people skills. You might actually keep consistent customers.

I’ve been here a few times and I thought they were OK but I’ve had two issues, one very major, that will never allow me to use them again. First issue, during an oil change the technician comes to me and says that the plastic undercarriage piece that they need to remove to drain the oil and change the filter was not secured properly and was barely hanging on by one clip. He immediately starts telling me that whoever worked on the car last never secured it properly. Umm, that was you… you worked on it last. Thanks for owning up to that. I said as much and didn’t get any sort of compensation to make up for it or even an apology.
Secondly, and much more importantly, after having my oil changed here again my oil light comes on at 1200 miles. I put in a quart and drive on. At 2000 miles it comes on again and I notice a difference in the way the car runs. I bring the car to my regular mechanic and he tells me that oil was leaking from the filter and says that whoever did the last change pretty much botched it.
Now, due to Jiffy Lube’s «trained technicians», I have to repair the damage that their negligence has caused to my car.
From the Jiffy Lube website:
You can Leave Worry Behind® fast when you know exactly where you can get your vehicle serviced — quickly, professionally and fixed right the first time by trained technicians you can trust. The highly trained technicians at Jiffy Lube® do almost every common major and minor maintenance or repair service.
Right. Thanks for nothing Jiffy Lube. You’re the worst!

I just bought an used car and I purchased a Groupon for an oil change at Jiffy Lube. Once I entered Jiffy Lube, I was greeted. Everyone smiled and were courteous. Anthony was so pleasant. I received two vouchers. One for a free full service car wash and a $ 30 rebate for synthetic oil, I was super happy.
I definitely recommend Jiffy Lube on Northern Blvd. Great customer service & incentives.

Been taking my fleet car here for years always fast quick as they can be — I usually bring work to do and watch tv. They always open the door for you, offer coffee etc… Free refills on fluids, free car wash tho it’s far away and hard to find. Never seem too crowded or busy even after work. Will keep going there. Would recommend!

Took the car in for an oil change. They recommended additional archives based on manufacturers recommendations but never pushed them when I turned certain services down. Staff is respectful and quick. Will visit again.

This place came through for me last minute when no other place was open on a Sunday. They did the inspection and oil change while I was waiting in their comfortable waiting room. The manager was polite and the mechanics were also efficient and professional. None of the typical garage ghetto attitude. Thank god!
There’s also a mini mall across the street if you’re bored and want to take a walk.
HIGHLY RECOMMENDED.

Efficient, solid, will try to upsell you but will back off when you ask.
I have a car. I needed an oil change. I went to the interwebs, printed out a coupon, and drove here. In and out in just over 30 minutes. Sitting area is fine, service is fine, everything is fine. They’ll try to upsell you on high mileage service, filters, anything and everything they can think of. You just need to be smart enough to decide what you actually want versus what they want to sell you.
Yes, the price for oil changes is a bit more than I’ve gotten at other places, but for convenience and efficiency this Jiffy Lube does the job. Not much more to say than that.

Super quick and courteous service!
Second time in 2 years I’ve come here for my car’s annual NYS Inspection. No appointments necessary, so when I arrived around 10:30am on a weekday there were 3 other cars ahead of mine. I was told a 30 – 45 minute wait time which I didn’t have problem with. Service on the first 2 cars was pretty much being finished up, the other care ahead of me was inspected, followed by mine. By the time my inspection was done it was only 40 minutes later (maybe at most 15 mins total for my car alone).
Talk about speed and efficiency. They do a great job of educating their customers and providing options as well; no attitude of trying to sell you a service at all as long as you have some working knowledge of your car.
Coffee available inside the waiting area and decently comfy seats as well.