Chili’s

Sometimes it takes a less than satisfactory dinner at a competitor to make you truly appreciate what you have in your own backyard. We ate at the Applebee’s in Snellville and it was over-​priced and terrible food. The salsa for their chips & salsa was served in a tiny condiment cup like the kind used for serving butter. No lie. I so wanted the bottomless chips & salsa at our local Chili’s instead! In fact, I’ve actually made a meal of Chili’s chips & salsa before and ended up taking my entrée home for the next day… The salsa is delicious and the chips are always made fresh, not stale like the ones at Applebee’s.
I almost always get the Buffalo Ranch Chicken Sandwich & fries at Chili’s. It’s simply a great sandwich! They seem to have made the bun smaller to make the chicken look larger, but there was no reason for this. The chicken breast on this sandwich has always been huge! The only thing I would change is give the option of blue cheese instead of ranch to compliment the buffalo sauce.
We sit in the bar area where there’s usually open tables and plenty of sports channels on. The free kid’s meals coupons through e-​mail are nice, but they kind of screwed up the new rewards program. Can’t use the coupons and redeem rewards at the same time. If I’ve EARNED the rewards then I should be able to cash them in without limitations, right?
Service is great here! So much better than at Applebee’s. Can’t remember ever complaining about a single meal here over the course of years. Keep up the good work Towne Lake Chili’s…You’re the BEST!

The service here is horrendous. By the time your food comes out you’re most likely dead or close to it and won’t need food. Also don’t bother ordering online thinking your food will be ready by the time you get there, because it won’t. Not that you will know because even if you select for them to give you the food in your car they will let you rot out there waiting in your car until you either die of natural causes or a loved one calls the restaurant for you because you’re so hangry you can’t call. HOWEVER, great news! There is an APPLEBEES (they actually bring out the food AND are friendly) and a Marlows Tavern and a five guys just one exit up with excellent service! Also there is a La Parilla across the street, with actual Mexican cuisine.

Food is always excellent as is the service. Our server today was John and he went out of his way to make our family meal wonderful. We used the 2 for $ 20 special and got yummy food and appetizers at a reasonable price. We loved the chips, salsa, and guacamole. Too full for dessert this trip but we know from past visits that it is yummy. Love the new open design and the updated menu is awesome. Definitely will keep going back. Great job management. Chili’s Towne Lake rocks!

Pretty good place. Loved the pasta!

Great service and food for the price point, chips and salsa are by far the best in town and I love the newer table side guacamole! The management at this location has it together!

Great service and very friendly staff here. The bar area is usually my preference to sit at in either a booth or high top table to be around all the tvs. The 2 for $ 20 is a great deal and the unlimited chips and salsa is worth it. The chocolate molten cake is one of the best desserts ever! Great experience here and consistently great. Sign up for their rewards program and get discounts. The Togo has some flaws, but it is nice that it’s curbside.

Our waiter was the worst! He fluttered around the restaurant not bothering to check on us.

Good food, awesome bartender, perfect place to stop for a quick dinner.
Here is a tip; Sit at the bar, full menu and always great people to conversate with.

Full discretion: the food was very good.
HOWEVER… the service was atrocious.
I placed an order to pick up after work last week, looking forward to having a nice meal as soon as I got home. When I arrived at this location, I waited briefly in my car as I had chosen the curb-​side service online. After not being served, I decided to go inside to get my food.
I then waited at the «To-​Go» counter for 5 minutes as NO ONE acknowledged my existence. At least 4 different employees made eye-​contact with me, but I received no, «Can I help you?», no «Just one minute», no «Someone will be right with you». Nothing.
(to clarify: I don’t mind waiting 5 – 10 minutes for my food, but I expect to be greeted within the first minute or two)
Finally someone came up to me and asked if I had been helped. I said no, and another associate eventually came to take my card, placed the receipt on the counter for me to sign, and walked away. No «sorry for the wait», no «thank you», no «have a nice evening». Again, nothing.
Needless to say, I was highly disappointed with my experience at this location (Chili’s on Towne Lake Pkwy next to the QT), and I will not be returning. If you take pleasure in being ignored and treated poorly, then I would strongly recommend going to this Chili’s. However, if you are a normal human being who enjoys being treated respectfully, I would take your hard-​earned money elsewhere.

We were seated promptly for lunch although there was a large lunch crowd. The southwestern egg rolls are consistently great. There are plenty of reasonably priced lunch options and the pay at the table feature is so convenient.

We were seated promptly the hostess was very accommodating and asked where we preferred to sit. We ordered the 2 for $ 20 dinner– chili cheese fries as appetizer and sizzling fajitas as an entrée. The food was great!
Additionally-​We did not have to wait for the server to bring us our bill as there is a Ziosk system at every table that allows you to pay your bill along with leaving a tip. No more waiting! All restaurants need to invest in this type of technology.

Food was fresh and service was quick. I don’t really appreciate being called Hun or honey by servers nor do I like having the server sit at my table while I place my order. Not professional at all.

Maggie and Kristin took excellent care of us at the bar! They were quick to bring our drinks and made good recommendations on what to order. Our food came out fast, and correctly with special orders.

Came in after work to relax and have an enjoyable meal. I walked in expecting to be greeted by someone, but after waiting a few minutes without seeing any employees, I decided to goto the bar area.
There were 3 gentlemen at the bar already, so I saddled up to the bar to get a good meal on a Monday night. The bartender was kept busy with orders from around Chilis for a good 5 minutes before looking my direction. I finally got my drink and meal order in. I ordered the Sweet and Smoky Craft burger.
15 minutes later, he comes back to me and states that they have run out of onion rings. I find that odd for a light Monday night, but okay. Give me fries instead.
Finally, the food comes out. The pickles that are hyped beyond belief — taste like they were left in dirty dishwater. The burger — looks and tastes like Wendy’s burgers, for twice the price. The fries — very small handful, but edible.
Not coming back anytime soon.

The chips and guacamole are great. They make the larger sized guacamole by hand in front of you so it’s really fresh and you know what’s in it. Definitely a good thing to order.
Also, the chocolate molten lava cake with vanilla ice cream is awesome. Vegetarians won’t find too many options, but there are some (i.e. mac and cheese, apples and cinnamon, rice and beans, etc.).
I tend to come for the chips and guac and of course the desert. Oh, and yes it can get busy during the week later in the evening, but that’s probably a good indication that the food is good. The staff is friendly, by the way. Good place to go!

This Chili’s is similar to others I’ve visited — no better, no worse. You know exactly what you’re getting and the experience is predictable.
I visited this location with my brother and we were seated immediately on a weekday evening. The interior was definitely upgraded since the last time I had visited and it looked nice, until we got to the table. Now the have mini-​screens available for you to play games, order food, pay your bill, etc. You can also watch tv and clips from online sources. Uhhh isn’t the point of going out to dinner with someone to make conversation with them? As if looking at our phones all the time wasn’t bad enough, now we have another screen to add into the mix!
Our server was friendly and helpful. I definitely didn’t want to replace him with a computer screen! He was able to answer our questions and get our orders in promptly. One thing I loved seeing was that they have expanded their 2 for $ 20 menu. There are a lot more choices in the entrees section and they have included LC or lighter choice option as well. It made it a lot easier for me to go for the veggies than my usual chicken crispers.
The food itself was pretty standard. First came the appetizer (mozzarella sticks) and the person from the kitchen was certainly in a hurry. He came out, through the dish down along with plates, and at a speed where if you blinked you would have missed it, he was gone again! He didn’t say anything, threw the food down, and didn’t offer to refill our drinks which were noticeably empty. I’m all for prompt service but there wasn’t really any serving in this equation — it was a drop and dash.
The sticks themselves were pretty cool and the marinara lukewarm. I was glad they didn’t immediately burn my mouth but I would have liked them at least a little hotter. My brother got the chicken crispers and he loved them as always. Crispy, gooey, and well seasoned, I was happy to steal a few bites. I got the 6 oz. sirloin with broccoli. I didn’t care much for the pico de gallo topping on it, but the steak was cooked well and the broccoli still retained some crispness. I hate mushy vegetables and was glad to see that there was actually some semblance of crunch when I dug in.
Our waiter came through a few more times to bring us refills, make sure everything tasted good, and offered some dessert offerings. We politely passed and he told me that if I was paying with a card I could swipe it right there at the reader on the table. After following the instructions I was able to determine my tip and a receipt printed out for me to take. They offered options for no receipt and email receipt as well. I guess this was a handy feature and you know the final total with tip since the server won’t need to re-​run your card afterwards. I just hope this technology doesn’t replace the quality assistance servers provide. I can see it helping even the scale though if they are understaffed or overwhelmed with customers.

Great bar specials! The house margarita doesn’t disappoint. Great service and atmosphere, too.

Average at best. Went today for lunch with my daughter. We were seated immediately and had a chance to look at the menus for about 8 minutes before anyone else noticed we were there. The location was ½ full at most.
The Texas cheese fries were cool when they came out and had to use a knife and fork to separate the fries since the «melted» cheese was solid again.
My entrée was warm but not hot. The chicken crispers were almost rock hard. My daughters fajitas were actually good and well thankfully she let me eat her onions and peppers.
It was her idea to come here as I wanted to dine at a bistro that we never tried before. Next time mom will choose the restaurant!
They now have a pay at table service and while it is convenient it is very impersonal as no one ever thanked us for coming or anything. We never saw the server once she pointed to us using this. It was also filthy.

This Chili’s was a hot mess in the past. Whatever they changed it worked. We had great service and great food. Our drinks were refilled before we asked and it was clean.
We ordered two plates of the big month bites, I’ve included a photo.
I was very pleasantly surprised by the experience.

Beth and I enjoy this location for lunch and an occasional dinner. Food is always good and the bar keeps us refreshed! Manager is great and waitstaff is always friendly! We often meet after work for a drink and appetizer.