Registry of Motor Vehicles

What I saw when I went in to renew my registration was a bunch of regular people working hard, understaffed, powerless over the way the place is run, doing the best they could. Just like most people do on their job. Not only that, try and picture doing your job the best you can, and having people swearing at you under their breath and not appreciating their efforts at all. Then you’ve got it. They were nice to me because I was nice to them. If you go in there with an attitude, you might get one back.

I dread the day when I have to physically go into the RMV. I use the Internet for most things to avoid having to go into the RMV. They finally came up with a new method of breaking up the line into two different categories to pick up the pace. I’m sure they got tired of hearing people complain about their inaccurate waiting time so they stopped printing that in tickets. That is an improvement. On the other hand the employees always seem to have a chip on their shoulder. Not all but most that I have encountered. A smile or a simply «how may I help you» goes a long way. They should really consider who they hire for a position where they will have to Interact and communicate with people.

I would give this place negative star if I could, I thought DMV in NY was bad but was I wrong, this place is by far the worst I have ever encountered. I am so glad I got my license in NY everybody I know who went to this place has failed not once but twice. They asked you dumb written test question before the road test, and if that is the case then why do you guys even have a written test?
The staff is miserable, everybody who i have spoken with told me that the one in Millbury is much better and I guess thats why you cannot get any road test dates in that location. Even in this location it take more than 3 months to get a road test scheduled, these people simply want every single person to fail the test. I think if they hate there job so much might as well find something else.

Just like everything else about Worcester, this place is so miserable. Every single time I come here to renew my Mass Id or to translate for my mom (she doesn’t speak English), I always encounter this harpy of a lady at the counter where you get your number. No fail, she is there every time with her negative attitude and not even my happy go lucky self can stand her. The wait times are excruciating; I have spent five hours here just to renew my mom’s license. That, is, just, unacceptable. Something really need to be done about this place to make it more efficient, maybe starting with getting new employees. Everybody that works at this RMV seems so miserable and angry at the world – not a good outlook on life when you are supposed to interact with the public.

I so dislike registrys. We all only come because we have to. We need them, they don’t need us. But it never fails, theres always a million people and our wait time is always super long. That’s because the employees don’t care. They take their precious time doing everything. Ugg! We need a better way.

Zero stars if I could. Big branch, big wait times. I have encountered nothing but miserable workers and I am a guy with a smile on my face! DO SOMETHING DEVAL PATRICK! YOUR EMPLOYEES ARE MISERABLE!!!

Terrible and inadequate parking, ridiculously long wait times and customer service doesn’t make sure you have everything you need before you wait. A trip to the rmv is never fun, but this is crazy. The number announcement system is quiet and because the place is so busy and loud, i can barely hear my number called, and there arent enough screens displaying the numbers to see from all of the waiting seats. There are at least six unmanned counters, suggesting that if they hired a few more people it would be a little faster. The Leominster rmv is better.

Through some sort of error my license got wrongfully suspended, which is bad enough, but the Worcester RMV is making it impossible to deal with. I’ve gone three times now and waited over 2 hours without speaking to anyone; I’d leave after 2 hours and go back to work. I’ve been on hold now with them for 47 minutes, and it’s a Tuesday afternoon! I’ve tried to go at all different times in case I keep hitting the busy time, but it just seems to be run so inefficiently that there is no good time to go…

Wait time from the RMV site was accurate. Organized but busy (which is to be expected). Service reps were friendly and mostly knowledgable. My rep continually had to ask other reps questions so probably new. Although there was significant waiting time, it was straightforward. Fees were killer but I’ve come to expect that in MA. Way better than the Milford RMV.