Chase Bank

Great banking although I’ve had issues on some cash deposits where the money gets spit out while taking some of the bills and I can’t stand that. I’ve also had to drive to different locations due to services not being available and it was inconvenient. I like the chip card but don’t like that there’s is not a faster time lapse in the event you forget to get your card. This happened to my daughter because she doesn’t have her own card, so I have her mine to deposit money and buy us food and she said that a man had my card. Luckily he returned it! Chase has helped us with a dispute of an extremely high charge from Meineke so we were blessed the company didn’t have the opportunity to charge us for something they didn’t even fix!

Had a great experience via telephone and in-​person. Representative provided details as to what was needed before arriving and my transaction was very quick. Good service.

Went into this bank to deposit money for one of my workers. He was in need of the money that day because of a personal matter, so I went to deposit cash to help him out. Guess what? They don’t accept cash deposits! A bank that doesn’t accept cash?!! Really!!! It was late in the day so I didn’t have much time to get this done, but fortunately my bank was not far away. I went back to my bank, deposited the cash and got a cashiers check instead. Went back to Chase and they said it would take a few days to clear the check… WHAT!!! This is a cashiers check, why didn’t they tell me before I left the first time that the cashiers check wouldn’t work either. I wound up having to do a cash advance off my card, and depositing that cash. But isn’t that a cash deposit? Why would they do that and not a straight cash deposit? They said because they could trace the cash to my account that way. How screwed up is that?
So now I had to go back to my bank after that and deposit the cashiers check back into my account.
So Ridiculous! A waste of my time, and the staff was Not willing to help me out when they knew I was trying to help out my worker who is a member of that bank.
1 star for lack of respect as well as inconvenience! Corporate banks are ruining the world!!!

Very good customer service from the branch manager and young lady that works the drive thru. Always service with a smile. Hometown feel with professional service.

People are what make this location great! I own a business in Wylie and started using them two months ago. Glad I did!