Verizon

Find another company! The Yakima 1^st Street location has POOR customer service. Do not buy from this location, their manager does not believe in standing behind products when occasionally brand products turn defective. This 10+ year Verizon customer will seriously check out AT&T when our contracts are up. BUYER BE AWARE at 1^st Street Yakima!

I’m a ATT customer and was coming in to ask about the new Sony 4k. Typical arrogant Verizon sales rep with no knowledge of trending products. I felt rushed and i felt like i was asking questions to a brick wall. At least ATT had some customer service in them.

This review is not about Verizon’s wireless service, which has actually been pretty good in my experience, but about the customer service on their 1^st street location in Yakima.
Yesterday, we had the unfortunate experience of interacting with Juan. Even used car salesmen don’t resort to the kind of high-​pressure sales tactics that Juan and Verizon use on customers. He avoided straight answers, was intentionally confusing, and unfriendly. Do yourself a favor and check out AT&T next door — we saved over $ 1000 on our 2 year contract.

After switching to Verizon 8 years age, we have switched back to AT&T. We walked in on Tuesday, December 30^th at 11:30. Only to be greeted by Juan and told him we would like to renew our 2 year contract and upgrade our phones. Of course he wanted to sell us accessories before he even got the phones out. He didn’t check our account first to tell us if we could rollover our previous contract which included two iPhones with unlimited Data and one other with limited data and an iPad 2.
He tried to sell us the 16 gig iPhone 6 Plus and had no idea about the news article that came out the day before how purchasing a 16 gig phone was a waste of money as the upgrades in the software is now taking large amounts of memory and slows down the new phones. We asked about the specials other companies were offering on plans and that we liked our current plan, but it was a little expensive and did Verizon have anything comparable. He never smiled, seemed upset he couldn’t sell us any accessories and started telling us that T-​Mobile and AT&T didn’t have service in our area and seemed unhappy that we came armed with information. I expressed my displeasure of his attitude and he didn’t seem to care. Little did he know that our total contract was up and we could drop Verizon if we shopped around without penalty. We left after we told him we would like to buy our phones outright and he began up charging the phones if we did this without giving us our earned discount and upgrade plan. Needless to say we left and visited with other providers and found the phones we wanted and a less expensive service without the two year commitment. It pays to be informed.