GoWireless Verizon Premium Retailer

I would have given this company no stars if that was an option! Virgil, the store manager, is a liar and a thief! He told me I would spend 200 to 250 in the store that day, get new phones for my elderly parents and a slightly better phone for myself, that my bill each month would be $ 124, and it would take him 1 hour to make all changes. After 3 hours, the bill was 400. I was not prepared to spend that much and it took another 45 minutes to fix it and remove extras to get it down to our agreed price range. we went over my plan in writing which stated my monthly bill would be 124. Now I get my bill and it’s 198. There are 3 payment plans for the phones totaling over 1000! This was not what I was told in the store and not what I agreed to. Now I’ve spent another 6 hours over the past week trying to fix this and no one can help. Just keep getting shuffled from store to store and supervisor to supervisor on the phone. And now they are trying to tell me that the 14 day return policy is passed! How convenient for Virgil! Everyone else I have spoken to at Verizon, and my lawyer, believe that this was a scam because NO WHERE in my paperwork that I got at the time of sale does it say anything about a phone payment plan. Verizon filed a formal complaint against the store for unethical practices. I have filed a better business bureau complaint. My next step is legal action if this isn’t resolved within the next few days. This was the worst customer service ever and I recommend that you save yourself and never ever deal with this store. According to Verizon, they could lose their license to sell their products if they get another similar complaint! Go to a corporate Verizon store! Do not deal with this store. It’s terrible and a waste of your time and money!

Horrible customer service… waited 15 – 20 minutes before anyone ever acknowledged I was standing there… I don’t mind waiting but good customer service is acknowledging the customer even if you’re busy

I had a particular difficult problem with several devices including purchasing a new iphone 6 Virgil was extremely professional and very knowledgeable about the products and the services offered. I would recommend the store and Virgil to anyone for their mobile products and services

I was actually on my way to the APPLE store to get help with my iPhone. I just happen to pass by GoWireless so I figures I would go in and see what they have to say. I was already at 2 Verizon stores and they were no help whatsoever. Not one told me what was wrong — just go to APPLE. hmmm Abiel (the assistant manager) met with me and within 5 minutes told me and showed me what was wrong with my phone. I purchased the iPhone6 and he walked me through apps I didn’t know and he even came out to my car and ‘paired’ it with Bluetooth. He was kind, patient, knowledgeable and super friendly to this old lady. Excellent customer service! I would recommend GoWireless to anyone who wants 6 Star Service. EXCELLENT!!!

Great service! Virgil was very knowledgeable and friendly!!! Love my IPhone 6!!! The customer service is amazing!

Over the past few days I have been helped by Virgil to an extraordinary professional experience. Virgil explained the varIous new iPhones, the cost to adjustment in my plan (saving me $!) without pressure! I returned to get the phone and Virgil spent at least time facilitating the transfer of data and explaining phone to me while he graciously helped other customers and his staff! In addition, he stayed well beyond his time to complete my transfers! I have been to Verizon stores in Dutchess Co., Connecticut and westchester and have never had such a terrific experience! I shall continue at this location and hope Virgil is always there! Library lady

Virgil S is the man; needed to switch my number to a new iPhone… simple but there are always obstacles. Virgil had no problem working thru it for me… I’ve used a few VW locations but I’ll be returning here. Great service!

Employees are completely incompetent. I went there the other day requesting info about getting back on to my family’s plan, and he didn’t know anything. He seemed very apathetic. I work in sales and found this astounding. I’ve been in the store a few times prior to this and the staff seemed like they didn’t really care about anything. Also, their accessories are about $ 10 more than any other verizon store

Do not go here!!! They are set up as a verizon store to fool you. Horrible experience. Sales reps do not have any authority. They must call someone from somewhere to get authorization to do anything. Returns are a major hassle. Pray you do not have to go through that.

My experience with this store was totally unsatisfactory. Before pre-​ordering my new iPhone-​5s, I was told by the store rep that I could trade in my iPhone 4S against the purchase price of the new 5s iphone. When I arrived two weeks later to pick up the new phone and after they deactivated my old phone, they would only give me trade-​in credit against other items in their store.
When I brought the initial offer to their attention, they claimed that I misunderstood what they meant by applying the trade-​in credit against the purchase price of the new phone.
These folks are unprofessional and I will never use any of these stores in the future. They are masters at bait and switch.

Horrible! Horrible! Horrible! Nasty employee, didn’t stop pitching bundles, and my experience was HORRIBLE! It took forever to get my name onto my husbands account. When I purchased my phone, activation was taking over 5 hours to do. I wanted to return it and was told I was going to pay a $ 50 restocking fee (like that actually happened). A gentleman that came in around the same time as me also did not have his phone activated. He also returned his smart phone and was given an attitude. With a same day return my return still has not shown up… It’s almost been a week.
Just go to a regular Verizon Store and you will save $ 50+. GoWireless charges for SIM card as well as other charged.