Hi-Light Decorating

In my opinion It’s a nice place with plenty of fantastic lightening, but the stuff are not friendly

After shopping around other lighting stores in the area, I chose Hi Light for their amazing selection, great and competitive value and amazing customer service. John A was so knowledgeable, great to work with and helpful as I struggled to choose lighting for an entire house. Many of the lights I chose were in stock and I was able drive away with my selections. And, when 2 lights didn’t quite work, they happily exchanged them and John A quickly provided alternate solutions. I cannot recommend them highly enough!

Great customer service! Neil helped us and he was awesome! Even though its in Yonkers, its a nice showroom! Parking is not the best, but go at off-​peak times. Prices are pretty fair. Would recommend!

Have lived in Southern Westchester for over 20 years and have always done my light shopping there. Between a minor interior remodel AND a large tree falling on my property and taking out some outdoor lighting, ive been there a couple of time in the past few weeks. There selection is massive, and while I have never worked with a specific sales person, I have had only very positive experiences with everyone I’ve worked with. I suppose if you shopped for many of their products on-​line, you might find them cheaper, but maybe not, AND… you don’t get to SEE the fixture in person, which is very important. You also don’t get any help or guidance when you shop on-​line. They have helped my wife and me make some very wise decisions over the years, and we are both grateful. I see some people griping about their inventory and billing being low tech, so what? I have never found that to get in the way of anything less than a great experience. I will support them, and refer others to them any time. Great people, great products, great service.

Not an easy place to access (shop is on a triangle lot with very limited parking as they share the lot w/​several other businesses + gov cars). Maybe 15 spots for 3 businesses on a hilly uneven lot.
Front door proudly displays a sign «Free Wi-​Fi». However the store is not computerized at all. Need a fixture? They seriously go through little recipe boxes with laminated cards to check inventory. You have wi-​fi but no computers? Dark ages.
I first visited in January and met with Riki who was very nice. She let me take photos of the options I was considering.
Second visit — March, Riki was not there. Instead Marnie «helped» me. Marnie was distracted and pretty miserable. It was 4 pm (last hour of the day) and she was obviously rushed to get out of there. Her suggestions were just okay but she wasn’t really into it. While walking around with her, she left 3x to deal with some other issue at the desk. Twice she stopped other people in the shop from taking photos. Welcome to 21^st Century! Really? No photos. Run from here.
Ultimately her theme (repeated this several times) was «just pick one and be done with it». I have to live with this choice for several years — it’s not a takeout meal… I was not impressed and would avoid going forward. Find someplace else.
In the end they lost out as I ended up going someplace else and ordered 6 fixtures.

This place is horrible. I’ve been there many times (out of lack of alternatives) and every time it’s the same story — the staff are there to rip you off. They are unwilling to even give you the name of the product they are trying to sell you — they’re afraid you’d find better prices elsewhere.
Westchester desperately needs a decent lighting store.

Bait and switch. Thought it was just the salesman but it turns out to be a top down management decision. After years of buying fixtures here the change in attitude was surprising.

Had a nice experience here. My parents purchased a light, there was a small hiccup with the order, which the gentleman at the store promptly took care of. They have a very large display of lights to choose from.

I’m remodeling my home and they have been extremely helpful they’ve gone the extra mile to accommodate what I need and have been taken as much time with me to get things right even called me after I purchased an item to advise me that they seen something that might work better and it did.

Management does not understand the definition of «customer service». Bought a light a year ago. Worked for a week. Took it back. Stopped working again. Took it in and explained I didn’t want to keep tinkering with it and just wanted to buy another one. Bought another one today and asked if they could give me any credit for the old one and the manager kindly offered to throw it out for me. Won’t ever go back. Not worth the hassle.

Great variety for any mood a bit pricey, some of the help is condescending and try to talk at you n not to you but still great selection

I have been going to Hi-​Light on Central Avenue for years. The staff is incredibly friendly, knowledgeable, and helpful. They really know what they are talking about.
The last time I was there, I bought a beautiful, intricate lamp. It arrived in many different pieces, and I struggled to assemble it on my own. They were able to assemble it for me within a few days, and it has stayed together perfectly.
Hi-​Light takes great care of their customers, and I always feel like I am getting a good deal.

The team at Hi-​Light was extremely helpful. I purchased a very old lamp from an estate sale and the people at Hi-​Light were able to help me refurbish the lamp and put it back into service.

All of my lighting fixtures are from Hi-​Light and they are beautiful. Amazing product, wonderful staff, always an excellent customer service oriented experience. Thank you for your wonderful attention! Highly recommend!

Beautiful selection, many different styles. A bit expensive, but not terrible. Staff are friendly and pretty helpful.

This store has an incredible selection of lights for every possible application. The only problem I ran into was being faced with too many great options to choose from and not being able to make up my mind. But this was where Hi-​Light really set itself apart and earned my 5-​start review… their sales staff was incredibly helpful, friendly, and attentive. They took their time with me, answered every question I had, and went out of their way to make sure I walked away happy. I walked away feeling like the people that worked there genuinely liked their jobs and that they were just going through the paces counting the minutes till closing time. I would highly recommend Hi-​Light to anyone in need of lighting! All things considered, they get an A+++ in my book!

The enormously crowded display at this store is in keeping with it being a specialty store, and the store is an exclusive vendor for a few lighting manufacturers. Unfortunately, I found the sales people prompt but condescending. I learned that management has set up and strictly enforces its «store credit only» return policy, which is a total pain when you consider the near universal policy elsewhere (90 days for unopened merchandise, with the credit returned to your credit card). Prices are pretty outrageously high, too. Finally, shopping on Central Avenue and at this particular store is annoying enough, and then these guys have this horrible hill that you have to deal with in their parking lot.