John Henry Printing

I’m a small business owner, so I try really hard to support other small businesses, particularly those in the local area. Unfortunately, I can’t rely on John Henry Printing. The staff is kind and courteous, but their communication is horrible. The first two times I attempted to do business with them, they never got back to me. Once was via their website contact form, the other was a straight email. I finally stopped by the store one day and talked to the owner, who was apologetic, and told me the ‘best’ method to communicate and place my print orders. The next three orders went well, but then my last two had problems. I submitted one simple print order and told them I needed it to be ready a week later. I received neither a reply nor a confirmation, but I showed up after the appointed time and said I was there to pick up a order. They had no idea what I was talking about and had to dig around in email to find it, so I had to send an employee back later after they finally printed it. The print quality and prices are average, so with the service problems, I just can’t continue to use a company that might not be there when I need them.