Dunkin’ Donuts

Walked in with the intention of surprising my family with a dozen donuts. Glanced at rows and rows of empty donut racks and finally saw a whopping 2 types of stale looking donuts available. This was early afternoon, mind you. The girl behind the counter didn’t speak until I asked if their 2 old types of donuts were all they had. She couldn’t have cared less as I expressed my disappointment and walked out the door. Never going again and so glad there’s a Krispy Kreme close by.

If I could give no stars I would. This place is dirty. Employees had there lunch of the counters behind the display case of ice cream (have dunkin doughnuts half basket robins) employees satires blankly at my boyfriend and I as we tried to order. One just kept staring like a creep I thought people are there to serve and take money, thankfully the other employee helped and was nice enough to do her job. Think 5 times before coming here.

As that line in the movie goes, either I have been doing hard time, or have been freeze dried. Something about the Dunkin Donuts of today does not jive with the DD of old.
A lot to do with it is over reaching. Trying to be the biggest and baddest coffee house in the world, in a world full of Starbucks (who, in my estimation, don’t make that great a cup of coffee in the first place). Secondly is trying to do this on the cheap.
Somewhere, way back in my clouded memory, I recall going to the local DD and listening to the folks, in the back, actually making the donuts they sold. The place smelled amazing.
That’s the give away folks. There is no smell. Nothing. Not anymore.
This’ll be the 3^rd or 4^th Dunkin Donuts we’ve tried, to see if their breakfast is any good. Not really. Reminds me of the microwave breakfast that you get at a local «FREE HOT BREAKFAST» hotel. It comes out of the freezer. Pre-​made, and microwaved till it is tepid, then served by someone who does not want to be there (or does not speak English).
What gives? Why in hebbin’s name would you launch a National campaign that you are serving breakfast, and then cobble together something that tastes and feels like it came out of the microwave at a Hampton Inn?
Or, better question yet. Why did I go there, 3 or 4 times, to figure this out?
My hotel breakfast sammich was passable. My pre-​made, taken out of the freezer and cooked blueberry cake donut was very good. Their sweet tea was spectacular.
Had any of this actually been cooked (say like at IHOP) the place would have smelled of bacon and sausage. Of toasting bagels and donuts. Something, other than the Ode de Teenager that the gals at the counter were bathed in.
I am debating a 5^th trip to Dunkin Donuts. Chances are, I can sneak into the local Hampton Inn, get the same mystery date microwaved soy/​egg pre-​shaped/​portion controlled breakfast for free (as long as I act like I have a room key in my pocket).
Now, the Dunkin Donut blueberry cake donut is another story. That might be the only reason there is a 5^th trip here.
The Dunkin Donuts of my youthful memory, are just that. A youthful memory. Today’s DD is a cheap knockoff of something that is never going to be anymore. And, that is a shame.
I am a self-​professed IHOP-​A-​Holic. Why in the hell didn’t I go there instead? Lesson learned.
Meh.
Again, in case you were not paying attention; Meh.
Your mileage may vary.

I first came here the day after black friday and was greeted with horror when they told me they were out of munchkins! Those beloved little balls of deliciousness wouldn’t be going in my mouth that day, but we did go back the next day and it was superb. The staff was nice, and the food was quick. Plus there were way more than 25 munchkins in that box, bonus!

What happened to this place?! Only a few months ago, I would come here and get spectacular customer service, and food was made with pride. In the past couple of months, it’s gone from being a model Dunkin Donuts, to a place that makes you wonder if you are going to get food poisoning.
When you place your order through the Drive Thru, you’re greeted with a curt, «Can I help you», or even a «Yes»? After giving your order, you’re commanded to drive up. You’re then greeted by employees who are missing teeth, have chipped up teeth (meth mouth), greasy hair, and stained clothing. When the window opens, no words are given to you (although you do get a nice view of the back of their heads as they carry on a conversation and extend their hands for money). After the food is given to you, again… nothing. You’re just expected to drive off. Whatever happened to common courtesy, let alone good customer service?
This morning was the last straw. As I was pulling into the parking lot, one of the employees turned around and threw a cigarette at my van. She didn’t drop it or even lightly toss it away. I mean, she threw it a good 15 feet at my van. As I stopped in astonishment, she turned around and gave me the stink eye before proceeding into the restaurant.
Unbelievable.