I live just around the corner and I come to this store a lot because it’s convenient, and normally it’s a very pleasant experience– friendly staff, etc. This morning I was in because I’d forgotten the grocery store opened at 9, so I had ten minutes to kill, and I thought I’d look at dessert plates and candles. So I wandered around the store for awhile, but they didn’t have the kind of plates I wanted, and I didn’t see anything else I needed. By then the grocery was open, so I headed out. A gentleman I think may have been the manager stopped me to ask if I hadn’t found what I was looking for. I said no, I hadn’t. I had my phone out because I was(I thought) obviously busy and in a hurry. At any other store I could have left at this point, but the gentleman walked closer to me and kept asking me questions about what I wanted to buy. I started to get the feeling he thought I had stolen something, which isn’t a feeling you want to give your customers. I legitimately didn’t want to buy anything that day, and I resent being made to feel like I should have purchased something to avoid being questioned. I would recommend(as a retail manager myself) that your employees only ask ONCE if there is anything they can help a customer find. Yes, loss sucks, but it’s less than the price of a lost customer, which currently I am. It may not have been that employee’s intent to make me feel that way, but that was the result of his actions, and I now feel so awkward and embarrassed that I do not plan to return.
Pete P.
Évaluation du lieu : 3 Milan, MI
Big location for Dollar Tree but selection is not always there. I stopped in here a couple of times to pick up some things and both times they were out of stock. Every D.T. carries these items but not this one.
Mia M.
Évaluation du lieu : 3 Canton, MI
This is the largest Dollar Tree that I’ve ever been to, and interestingly enough, the only one I’ve ever been to without carpet. Like any other Dollar Tree, there is just so much stuff. What stuff, you ask? Just stuff. Loads of it. Mostly cheaper version stuff of things that you would buy normally, with a dash of useless stuff mixed in. I don’t dislike this Dollar Tree at all, but I’m not impressed by it in any aspect other than size. The cashiers have ranged from rude to bored, and there are never enough of them. This location is consistently busy. The lines aren’t always long, but with only one or two cashiers tethered to their registers, and no one else in sight, it’s a bit difficult to get help finding things in such a vast and unorganized store. Understaffed, inexpensive, lots of stuff.