Fortney Eyecare Associates

I wanted to like them, I really did. I’d rather visit a locally owned business than a corporate chain but tthe prices of nicer frames are higher than other opticians for comparable frames and they are not as good quality. They do have a good selection of frames for medicaid eligible so if there is a need, for the low end frames, they would fit the bill.
They seem to have a lot a staff turn over. I spent over $ 500 for lenses and frames in addition to the $ 200 that my insurance picked up. Then a year later the paint was coming off the frame. I came in and pointed it out & a staff told me it would be no problem to have the company replace them. She made some notes, took my phone number and I left.
She never called me and she had left no information on the computer for anyone to follow up so essentially I believe she never made the claim. No one knew who she was when I came back and no one seemed very interested in helping me so I just dropped it.
I will also drop any more of my business. There are better places to buy glasses than Fortney

Terrible experience! Took 8 trips to get prescription and contacts.
First the staff is unprofessional. Receptionist was eating a sucker at the front desk (showing off her blue tongue) and was smoking on the sidewalk when I left. Other staff was talking with their friends at the tables for patients. The doctor checked my nearsighted vision, but didn’t check my farsighted vision. I was also not tested for eye damage as all other dicots had in my experience at other eye doctors.
I needed contacts because I was running out so they got me some trials of a different brand. I had to go back to get trials of the brand I’ve worn for years. In order to make more money, they make you go back for another appointment with the doctor to check if the contact and prescription are correct. I’ve never had this at any other eye doctor. After my 3 minutes with the doctor, they hadn’t ordered my contacts yet and I was out again. They gave me trials of yet another brand with the wrong prescription.
When I called about the contacts being the incorrect prescription and suffering from a headache they yelled that they had given me the correct prescription (even though I was looking at the box) and didn’t apologize! I went back again and got some trials in the correct prescription and still no apology.
I finally got part of my order and the rest came in over a week later. I didn’t get the correct number of boxes ordered, but I’m done dealing with them. Taking my prescription and going elsewhere.

Amazing staff !! I am a lifer here for sure! They go above and beyond the average eye place! I am so glad I found them! Check them out

The sales people did not give me enough information on the different types of lenses. Just like any sales people, they just push the product, So let me explain. Old age has required reading glasses but otherwise I have good vision. They pushed progressive lens on me and I’m still asking myself why? The only theoretical advantage for this type of lens is that I wouldn’t have to take my glasses on and off. But in the real world, progressive lenses require the wearer to continually search out the proper focus spot to see clearly by moving your head up, down and sideways, always with a slightly blurred peripheral vision. Now for people who are both far sited and short sited, or very bad eyesight, these lenses are perhaps an acceptable compromise, but for me, tipping my head up so I can see clear words on the computer screen or whatever I’m working on, is a pain. I would rather just take them off or push them on top of my head and see far distance rather than putting up with the side effects of progressive lenses. The sales people say I just have to get used to them. Why should I have to get used to constantly searching out the sweet spot? I’ve had them for months now and cheap reading glasses still make my life easier than progressive lenses.

It’s not the most organized office ever, it’s true. But they get the job done. And the wait can be long, but what doctor’s office doesn’t have a long wait?
The doctor herself is great. She took the time to talk to me and to find a better type of lens, which has made a world of difference.
I will be returning here for all my eye-​care needs.

I was sick of super-​chain places like Lenscrafters, so for my new glasses, I tried a place right on the corner near my home: Fortney Eyecare. I will never go elsewhere! The doctor was thorough and unhurried, and she spent time talking to me about the exam results. Then, an employee dropped everything to take the time to help me pick out my glasses. She gave me honest, personal advice on which frames were flattering and which ones weren’t (and, wonder of wonders, her top picks weren’t automatically the most expensive ones!). I love my new glasses and I highly recommend Fortney Eyecare!