Midas

I wouldn’t take my car anywhere else for any auto maintenance. Bob, the manager, is awesome. He’s down-​to-​earth and completely honest. They’ll tell you exactly what you need done here and will never try to sell you on anything. I’ve actually brought a few different used cars here over the years.
It’s important to find your local mechanic that you can trust. The place you can bring your car when something is up but you don’t know what, and you want to be able to have someone look at it, figure it out… and that you know is being totally honest with what you need and what you don’t. I’m so lucky I found that place in Ypsilanti.
As Bob has gotten to know me as a regular customer, he’s done so much to help me out. He goes out of his way to locate good used parts for me if I can’t afford brand new ones. He knows me and takes care of me. I’m glad he really appreciates regulars like that. I just have to call ahead and see what they’ve got going on… because they DO get really busy, all the time. Think about it, though… isn’t it a good sign when the shop is always busy?

Paul doesn’t know what he’s doing. I was on hold yesterday for TEN minutes, and get told Paul would call me when he’s done with his current customer. Two days later I haven’t heard back from him whatsoever and refuse to even take my car near a Midas. You lost a loyal customer.

I will never go to a Midas shop again. I dropped my car off this morning at 9 am to get a tire looked at because of a slow leak and tire rotation. I noticed a nail, and knew that it would be a small fix.
I first called to ask if they could fix it, Bob said yes they can but that they were busy. I then went into the shop, filled out all the paper work and left the car. I received a phone call at 3pm from Bob saying that he did not know that I had 18 inch tires on my car and that the shop can’t work on it and I would have to go to discount tire. THEY ARE FACTORY TIRES…
No apology, no solution… Then had the audacity to ask did I still want the tire rotation. I was without my car for the entire day. I specifically took today off to get it in a shop. When I arrived to pick up my vehicle, there was a man leaning on my car smoking a cigarette (which I am allergic too). Then the gentlemen pulling the car out couldn’t find the keys, so he opened the door quickly and hit my car on the lift and just let the door sit on the metal bar.
I asked for a corporate office number and Bob wrote a number on the back of a card. It was a number to another midas shop, miles down the road. DO NOT GO HERE…

Was the first one in line on a Monday morning to get a simple inspection done on my car. Was told to either come back later or wait a long time. Really? My inspection would take 15 min. If u want work done, make an appt.

I like this place a lot and I’ve been to several places around AA. Came here based on Google reviews. Not necessarily on my way home from work but close enough… Called ahead about oil change and tire rotation with a coupon and they were able to see me same day. They were prompt and helpful. I typically hate getting my car serviced because the workers talk to me like I’m an idiot. But there was none of that here. Coming back for sure.

When something goes wrong with my car, I have a full-​on panic attack because I don’t know how to fix it. Even thinking about needing to get my car fixed causes major anxiety! I am powerless; I don’t even know how much something should cost to get fixed!
That’s why I love Midas. They have «on-​the-​wall pricing,» meaning you know how much everything costs before you order it. It literally is the fast-​food restaurant in the car repair world. It helps with the anxiety a bit.
The guys who work at this Midas are amazing at what they do. I especially love the manager, who has always been extra-​friendly at the counter and checks each car in and out personally. When he misinterpreted a comment I made about one of his employees, he was overly apologetic, even though I wasn’t complaining. He knows his customer service skills and knows how to keep people happy. He’s especially good with the little old ladies!
The first time I visited this shop I desperately needed repairs! I had put off repairing my car until the absolute last minute, mainly because of the anxiety I mentioned earlier. I stayed there until I got the estimate, which was WAY less than I expected (I think my anxiety caused me to think it was going to cost thousands, haha!) They took me in and physically showed me what was wrong and how they were going to fix it. After I approved the estimate, I went and grabbed some lunch and scratch-​off lotto tickets and tried to kill an hour or two. They fixed my car in less time than they quoted me, for the price they quoted me, and they fixed it right the first time. It was so stress-​free that I was so high getting my car back! I couldn’t believe something I was so freaked out about would go so smoothly! They didn’t even scold me for waiting till the last minute, for which I was thankful.
Of course, I had more wrong with my car, but I didn’t get it done on my first visit. On my subsequent visit, I had a very similar experience, where they fixed my car in the quoted time, didn’t scold me for ruining my rotors by not changing my brakes when they first needed it, and fixed it for the reasonable price I was quoted. I couldn’t be happier with my new (lifetime) brakes, too!
I drive past here on a regular basis, and sometimes they are just bumping! But other days there’s not a car in the lot and they are standing there smoking cigarettes. It’s a crapshoot, but they are really good at knowing how long things will take them.
Honestly I can’t wait till I get a moment to get my oil changed — they sent me a coupon for $ 5 off! While I have spent nearly $ 1000 there, they are keeping my car running, which is priceless to me.
(Things they have fixed: Brakes, rotors, sway bars, new tire, serpentine belt, um… I think that’s it. Might update with actual totals later, the invoices are in the car!)