McDonald’s

BAD SERVICE!!! I asked for an extra ranch on an order of 20 piece nuggets and was told I would be charged. All the other nearby McDonald’s don’t charge so I don’t know why this one has to. The manager said apparently they started to. So we won’t be coming back!

This is a really nice modern style Mc Donald’s, it is small inside and very clean from what I noticed. It’s in a great area near Starbucks, CVS, Jamba Juice. They have plenty of parking and drive thru always looks busy with long line!
Stopped by to use my app for a Free Mc Flurry! I wanted a Twix Mc Flurry, but unfortunately they don’t have them anymore :(so I picked Reese’s peanut butter and Oreo cookies. We also ordered a coffee and two Holiday pies. Those little pies are sooooo good!!! It’s a custard filled center with a baked sugar cookie crust with sprinkles.
The girl cashier who took our order, she was polite and did a great job with customer service. She even brought our food to us and was so kind! On my receipt, they have the store survey and then you can get a code to Buy one Quarter Pounder Get one Free or you can choose the Egg Mc Muffin. I had a great visit, friendly customer service, store was clean, and enjoyed my desserts :) Plus, I liked the Christmas decorations, it’s always neat to see all the different businesses decorate and be Festive this time of year!

I came here yesterday and ordered a small Sprite, McDouble ketchup only, McChicken with light mayo only and a large unsweetened iced tea. When I got to the window, the girl at the window told me my total and I handed her my card, and when she handed it back to me, I turn to put it back. As I am doing so she says «small Sprite… HELLO!» As if the 2 seconds it took me to put my card away was too much.
When I got my food at home, my McChicken was covered in mayo and lettuce, which the exact opposite of what I ordered.
My «iced» tea was not. It had ZERO ice in it and tasted warm and old…
I get it’s McDonald’s and is not supposed to be fantastic food… it’s cheap and quick, I get it!
BUT, the staff needs to not be rude and yell at you, and the food should at least be what you ordered and the drinks be cold…

Had a lady name Colton take my order. She was very sweet and professional! Made my day. Thank you for having a great attitude, it’s hard to come by now a days.

wonderful employees marred by poor management and a cheap owner. For several years there was a conveniently located garbage can at the end of the drive thru but it was removed. When I asked why it was removed I heard every conceivable excuse from employees to management. From «it was damaged» to the creative «our employees found drug paraphernalia in it and it was removed for their safety». Ultimately, a very friendly (and honest) employee told me the owner had moved it to another of his McDonald’s.
I’ve filled out the online surveys found on the receipt as well as contacted McDonald’s at the corporate site and have always been referred back to the «owners group», who never replies.
I know a lot of people could care less about having a garbage can at the end of the drive thru but it’s a convenient location. Instead, this place has one at the beginning of the drive thru line, which is always full and apparently used by people who clean out their cars before ordering (I’ve seen loaded diapers hanging out the top).
Apparently some customers are frustrated as well because there is a lot of trash after the pickup window and where the old garbage can was located.
Come on, cheap owner… put the can back or clean the area more frequently.

Employees always busy gabbing and the food is always sloppy. I can never get a burger that’s put together properly. At least the location seems clean.

Big Mac, what else do I have to write.