Action Rentals

AWFUL doesn’t even begin to describe how bad this company is. I would absolutely NEVER trust them to take care of a home. Their costumer service is terrible. They are totally unorganized. And, IMPOSSIBLE to get ahold of! Bad experience over all. Wouldn’t recommend them.

Action Rentals do not care about their tenants. They will tell you they will have someone on the repairs asap but in truth they will ignore your requests time and time again. If they do send someone to make repairs it is not some one qualified to make them and they will need to be redone down the road. Joe-​Shmoe Handyman from Craigslist does not cut it when you have septic issues or need electrical work done!
They are out to make money and if that means pulling one over on tenants they will 100% of the time. Stay away from them and their sister company, Mountain Air.
If you do rent from them, protect yourself. Videos and photos before you move in and after you leave. Be there for the walk through and have them sign a repair check list before you turn over the keys when you move! Document EVERYTHING and know your tenant rights.
We rented from them and there was a problem with the septic system from the day we moved in. They never did anything about it for the entire year+ we lived there! I guess when you are not the ones who has to walk through sewage running down the driveway everyday you don’t have time to think about someone else having to.
They also lied to the property owners about any repair requests we made telling them that the repairs were not needed even though the law says other wise. So nothing was ever done to fix the problems.
When they asked us to leave at the end of the lease rather than renew it was a blessing as we were already to sign a lease for a new place. But they did ask us to leave during the same phone call to have the septic system checked (yet again). This is called retaliatory eviction and is a violation of Civil Code Section 1942.5. It is illegal and can cost the landlords’/property management company an amount equal to one month’s rent plus actual damages, moving costs, actual expenses, civil penalties, declaratory or injunctive relief, and attorney fees and court costs.
Know the law and don’t be afraid to confront them if they try to bully you the way they did us.

I have to agree with the previous review. You know the customer service is going to be bad when they don’t even respond to phone calls, emails or inquiries via their own website for the advertised rental properties. I tried for well over a week to get a response from this company for a home I found on their site, but never received a response to any method of communication.
Any property owner wanting to rent out their property would be better served with another property management company.

I am shocked that there is not a ton of bad reviews on here… this place is a joke… you can never get a answer from this place they all use one number… hello ever hear of a cell phone so people can actually call you because you never return messages or emails… the very few times i called every person told me something completely different from each other… There posting houses and having homeowners approve renters when action rentals has never stepped on the property… How have you rented somewhere you have never even seen… I took it upon myself to go see the house from the current tenants and no wonder… master bedroom has a hole in the floor from a old toilet that back-​flows sewage into the bedroom… another bedroom had where the whole roof fell through and it looks like a 4 year old tried to put it back together like a puzzle… or that the neighbor is a ongoing problem that has been physical to the women who live there and threatening harm because of light that comes through his window at night… They are tricking people into getting into these houses before they ever get a chance to look at it or fix it and get it ready for move in at all… its only right to let people know the truth so they can decide if its right for them or not… last time i checked thats what the agents were there for… to help you find the perfect fit for you… i wish i could give less than one star

Steer clear of this business if at all possible! Though they appear to be very nice in person, once you sign a lease they are done with you. The property we leased from them was not cleaned before we moved in (I found numerous items left behind by the previous tenant– obviously Action Rentals had not even bothered to look it over prior to our move in date). And don’t expect them to address your concerns over repairs either, because while they will smile and assure you they will take care of the issues, they won’t. I would advise anyone to consider this before leasing from them and if I was a property owner, I would think long and hard before entrusting my property to this company.