McDonald’s

Disgusting!!! Came here to eat with my kids and my mom. And there were NO straws or napkins where soda machine was. Trash EVERYWHERE. And restrooms had no soap. And of course when my mom went to tell the manager. They didn’t care. And the whole time we were there eating, no one cleaned the lobby.

Worst service at a McDonald’s ever. Waited 20 minutes for a small meal. This is supposed to be fast food. This place was run by a bunch of incompetents. Had no sense of urgency. That’s the longest I’ve ever waited for a damn mcdouble.

Terrible location. They just can’t handle customers. Do them a favor and skip this location.

I go to this place a few times a month, the play place is nothing special. But it is close and convenient to let the kids play no matter the weather. Today we get here and the play place is hot and more stuffy than usual. They tell us that the air in the play place is broken, but we can prop open the door to the dining area. Just a few min after we do that a customer from inside the dining area gets up to close the door. I ask the worker again and I was told I would just have to wait until the other patrons left.
As I am writing this review my daughter comes out of the slide with her foot bleeding. I took a piece of glass our plastic out of her foot and take it to the register to show them and ask for a bandage and something to clean it with. One manager comes out with some spray but he tells me that he has no bandaid. Another manager with attitude comes up and asks what the problem is. After he is told what happened he leaves with the spray and comes back with a bandage. I asked him if he had anything to sanitize her cut with and he tells me all he can do is put some of that spray on a towel and give that to me. After all that we left. We will not return any time soon…

This McDonald’s is the most unorganized fast food restaurant I have ever been to.
A customer before me was waiting 20 minutes for her order because they forgot about her. Then they made my order twice. They ALSO gave me peach pie FIVE TIMES after I ordered an apple pie. Every time I took a bite of my «apple» pie it turned out to be peach. FIVE TIMES! They kept assuring me it was apple but were incorrect all five times. Finally it seemed like my order was not going to be properly filled so I just gave up and left. Ridiculous. Even after talking to the manager/​shift lead after the fourth wrong order, the fifth order was still incorrect. Every time I brought this to their attention I was met with excuses and complete dissatisfaction.
This store really needs to learn how to operate properly and work as a team. They also need to learn how to interact with customers and help maintain the quality service expected at every McDonald’s restaurant.
I will not be returning here.

This location doesn’t deserve 1 star. I’ve never been to such a messy McDonald’s before. when I first arrived i couldn’t help but notice how bad it smelled, it smelled like feet and feces. There was not one clean table (except for the middle island) there was trash EVERYWHERE. I’m not a person that complains or gets grossed out easily but this place… wow. the bathrooms were disgusting. All countertops were extremely dirty and there was a fly in the kitchen.
At least the costumer service was good, 1 star for Topanga (the cashier.)

So of course i get home and once again you forgot not 1, but 2 items i ordered and payed for. The trust built up for the McDonald’s brand over the past decades has been spent. your food, service and facilities are so terrible that if it wasnt for the McDonald’s name, not a single person would stupid enough to pay money for what you offer. Your an embarrassment, and should be shut down.

Went to get ice cream. Go to order and by the time the girl is ready to take my order 4 cars are behind me. she than tells me they ice cream machine is out again!!! So now I’m stuck in the driveway for at least 20 minutes… I’m so done with this McDonald’s!!!

Waited inline for over 20minutes because the cashier wanted to have a full blown conversations with the person in the car ahead of us just to hand them two drinks. Once we got to the window all we got was attitude. Horrible customer service. I’d give them no stars if I could.

Just went to grab an ice cream cone from the drive through and the machine was broken and I couldn’t get out of the drive through line. I waited 12 minutes to get to the front of the line at 9:45pm. Only 2 cars were ahead of me and when I got to the window the lady did apologize but did nothing to make it right. I asked her very politely if there was anything she could you for me like maybe give me a coupon for a free one next time which would cost McDonalds all of about $.20 or less and she said no. Businesses these days. That’s the way to lose customers!

Ugh, this McDonald’s is one of the worst. Dr pepper usually tastes like soda water, they never fill up the fries, see my photo i added, i ordered a large and medium fry with meals. The large fry fit into the medium box! So why i am i paying for a large if your serving medium size portions?! My medium barely over filled the small fry bag from my childs mighty kids meal. Oh and I asked for added pickles to my sandwich, wow 1 measly extra small slice. To top it off the one bbq sauce they give with the 6pc nugget meal was broke open so when i got home my 2 napkins & pies had bbq sauce all over them. Maybe of i got at least 1 napkin per meal I ordered I’d have one to clean their mess up with.

I gave 5 stars for the excellent customer service! We only went here to get the minion toys this day, 7/​5, and the guy who helped us, (too bad I didn’t get his name), took his time to look at the back to find some more and not just the available ones in the box that they have. I give credit to him for being so helpful, now we’re only 2 minions away to complete the set. You made us happy! Keep it up dude!

I asked for a Chicken Clubhouse sandwich to go from this place and asked for it with no cheese. I got the sandwich with no cheese, but also without the chicken. I am not kidding; they literally forgot the chicken patty in a chicken sandwich. How the heck could you possibly mess something that basic and commonplace up? Maybe it’s a product of McD’s notorious employee treatment, but if you like a hamburger with no actual hamburger patty then this is the place to go apparently. Seriously though, go someplace else.

I found it, worst McD’s in 15 states. I’m giving them one star too many. I had to come back a second time to see if it really was this bad. It looks like a normal McD’s restaurant but the 20 minute wait, the nonstop beeping, the 4 employees standing there staring at you while not waiting on you, and the unfriendly and unwelcoming staff will quickly educate you that it’s not. Just go there and see for yourself. On the bright side it did taste like McDonalds.

After sitting down, quietly for roughly an hour doing homework and my studies, some of the staff were yelling the machines calling them stupid, constantly, due to the fact that it was beeping. I mean, it’s a machine. 1) It can’t hear you. 2) It’s a machine, it beeps.
This distracted me and was quite rude, because it disturbed my peace, along with many others I’m sure…

The Place Was Still A Mess And Waited 10 minutes for a McFlurry… I am curious to why the B is still in the window? Who is causing the B to be in the window? This is a fairly new facility and there is no excuse for that rating. I managed four different McDonalds in the San Bernardino Mountains back in the 90’s and NOT ONCE did I receive a rating less than an A…

New management, great service &
more the long waits. The big A is on the window.

This has got to be the WORST McDonalds on the planet! Something is ALWAYS broken! Their ice cream machine is by far is ALWAYS on the fritz! Hello??? It’s 100 degrees people! Or the ATM server is down or the drive thru speaker is broke so it takes forever to order & get your food. Seriously? I know this owner doesn’t have any other McD competition in the city but either the owner is a complete cheapskate and not involved in his daily operations or could just care less about the even worse customer service they provide. Oh wait another good one was they were out of coffee for like a week! HIRE EXPERIENCED MANAGEMENT! I will never give this location a dime. Ridiculous waste of my time to drive up only to find what’s wrong this time. DONE.
And the only reason they get 1 star is because you have to select something for the review to post. It’s really ZERO!

When you first walk in, it appears to be like any other McDonald’s, but surprisingly it wasn’t. I did not feel welcome and realized that there were no outlets available at all for me to plug in my laptop and get some work done. I intended to order plenty so I wouldn’t be a wifi free loader, but I just didn’t get that same warm welcome I usually get when I walk into a «nice» neighborhood location. Maybe it’s Yucaipa as I also experienced this weird customer experience at other food establishments in this area?!
Will check out more places and keep all posted.

Went at 2pm today, the drive thru order girl was awful, I had to say my order 3 times! She finally got it right on paper but my order was so wrong and incomplete! I had to park go back inside talk to the manager get the stuff they forgot got home and it was awful!
Ordered:
Two Reg. mc chickens: Given 2 spicy chickens with brown lettuce and clear (old mayo) mayo.
Two Mc doubles NO PICKLE extra ketchup and onion Given: 2 Mc doubles extra PICKLE no ketchup or onion
Two coffees, a fry and a diet coke
They didn’t give us the coke or straws!
For how long you wait here you’d think they would at least get the order right and it’d be fresh we didn’t eat any of it except the coffee and fries.
I called to talk to them, they said sorry offered to replace the sandwiches but I don’t have 2hrs to waste waiting at a fast food place! This whole ordeal took 56 mins NOT FAST, NOT CORRECT, NOT FRESH… GRADE B. NEED I SAY MORE?!? Won’t be back. Lost CUSTOMERS and good for us because at a B grade it’s safer NOT TO STOP HERE. LOOKING AT OTHER REVIEWS IM NOT ALONE.