El Pollo Loco

I am a regular guest to this El Pollo Loco normally around lunch time. I love the friendly service (Carmen) and I have no complaints reference the food. I will certainly continue to eat there.

Went yesterday around 2−3pm had such great service from the drive thru! The girls working were very sweet and the food came out so great!
Thanks Yucaipa el pollo loco!

Can’t beat the fast friendly service, food is hot & fresh, comfortable booths, they treat you like family with a friendly greeting as you enter! When leaving ring the bell if satisfied, you will get a thank you from all employees!

This place is pretty good. The employees are pretty friendly and the food comes out fast. The only thing is that I have gotten bones in my chicken many times before! Otherwise this place is great. Just be careful

I have never had any problems with quality or accuracy of my food order. I always go through the drive-​thru here and never seem to wait too long for my food. I like the food here and the service isn’t bad.

Check your order. The last two times I came my order was wrong. The 2^nd time I checked my order before I left and noticed the chicken in the box wasn’t the kind of chicken I ordered. I was told if I wanted the chicken I ordered I needed to wait 4 minutes.

The tables were a bit dirty, I had to clean it up. Due to the lack of employees. The Ac was off. After I complained, they turned it on. The food was okay. Drive-​by would of been better.

I moved to Yucaipa recently and I love El Pollo Loco and to see one was right down the street was nice. This one is the best one I’ve been to, they don’t skimp out on the food and always get your order right. It’s a nice change compared to the ones I use to live by.

This pollo loco is so clean! Service and food is great. We will definitely go back here and dine in next time.

I come here about once a month. Food always tastes freshly made. Love that they give the cilantro dressing in the cups, the pollo loco in S.B. uses dressing packets and it’s thin watery and does not taste good at all, but the yucaipa location still serves the tasty thick dressing in to go cups. Went through drive thru today, Areceli helped me and she was hustling about back there! She was awesome even during lunch hours with a line of 5+ cars behind me, taking drive thru orders, money, filling orders and handing out orders and she rocked!

Consistently good quality food and friendly service. When there has been a mistake, it was more than made up for by replacing what was incorrect with more /​better product on the next visit. Twice we have had to call to say that either something was missing (tortillas) or recently a 12 pc mixed chicken was ordered and paid for but legs & thighs were received. In the case of the wrong chicken, I called as soon a I found it. I was offered replacement chicken (3 breasts and 3 wings) for the pieces that were wrong next time I come in.
I made notes on my receipt about who I talked to, then went back a couple of days later and was given 3 beautiful boneless chicken breasts and two large thighs (they were short of the regular breasts and out of wings — it was lunch time) and I swear that box weighed five pounds or close to it. The ladies were very pleasant about it and very apologetic. I was offered an extra side of black beans as well, so I had delicious boneless chicken to cut up for a noodle casserole — enough for several other meals for two people.
Even if it’s inconvenient and annoying to get home and find out that your order is wrong, the way things were put right was so gracious and pleasantly done that I think I was better off with the mistake in the long run.
Two things that the reader might be wondering: first, I never went back for the missing tortillas since it just didn’t work out with the rest of our lives at the time. Second, when you are in the drive-​thru and with only one person, it is not easy to either hold up the line to check your order or even to pull over and look at it because there are quite a few items in the bag. I usually get the Three-​Course Family Meal which has two side orders (rice & beans or whatever) plus the tortillas, a big salad (or whatever the promotion is at the time — large family size salad, enchiladas, Mexican «pizza» etc.) and the box with the chicken is at the bottom of the bag.
Anyway, everyone can make a mistake, I do it all the time, and I feel that the customer service is just fine at the Yucaipa El Pollo Loco. Thank you.

Went through the drive thru. Order came out fast and correct. Everything was hot and good. No complaints.

We like El Pollo Loco food, but we love their customer service. They are so polite and friendly and always get our order right.

Used the coupon for the Shrimp, Chicken and Avocado Tostadas. When we received them, a blob of Avocado was on our Tostadas… what happened to the three slices of Avocado in the pictures! The excuse? We had a «rush» and no more ripe Avocados! Why thanks, was looking forward to the Avocados! No ice in the self serve… had to ask behind the counter! Icing on the cake… my pet peeve… two of the servers called us «guys» numerous times… I know that is California slang, but really… how about «ladies»…that would work for me!

I like El Pollo Loco, but the one in Yucaipa has the worst customer service.

Ordered meal and it was burnt black. Had ti take it back.
Of course nothing is ever like the adds. No more El Pollo for us.

When ordering drive thru– remember to take a look at what they give you. I ordered a bacon tostada salad and got a broccoli salad in a plastic plate. Not happy because I drove clear across town before I discovered their mistake. Won’t go there again as this wasn’t the first time this happened. If you go there, don’t go when you are hot and tired after returning from a long car trip to LA and back. Always look at your order because they seem to get it wrong more than once.

I don’t usually « Unilocal» but I had to with this place. My daughter and I stopped here on our way to Palm Springs to fill our tummies. Immediately upon opening the door I was greeted by Lidia and Mikaela. I don’t recall having a friendly greeting at any other fast food restaurant than here. Mikaela helped me at the register and had the friendliest and sweetest voice. My daughter placed order where Mikaela proceeded to recommend a cheaper option, saving me money for our weekend trip. Not that it was much, but I was still saving. As we sat and ate, I watched Mikaela work hard around the restaurant to keep it clean and continued to greet entering customers with the same warm smile and friendly voice that she greeted my daughter and I with. I highly recommend this place as their customer service has been the best I’ve had at a fast food restaurant in a long time.

Clean and courteous service
Very impressed The staff was attentive and happy to be there. The food was well prepare and delicious the lobby was well maintain

I have lived in yucaipa over 20 years, ate at El Pollo loco one time, it was enough, once I get sick from eating something, I never go back.
I had a bowl of chili, and was immediatly sick.
Just looking at the place makes me nausious