Terrific customer support from this shop. If you are having problems or questions I would highly recommend this shop for all of your technical needs. These personal helped me with what I needed with terrific care and I would go back in a heartbeat.
Dave U.
Évaluation du lieu : 5 Yucaipa, CA
I was thrilled with the work Walter performed on my laptop computer at Step Ahead Computers. Walter told me it would take a day or two to get the part I needed and he performed the repair with the new part within 2 days. The price was better than quoted from other repair places and Walter was very knowledgeable about computers. Walter is also a friendly guy that was easy to talk with. I highly recommend Walter at Step Ahead Computers on Yucaipa Blvd to anyone needing a repair.
Jason L.
Évaluation du lieu : 1 Yucaipa, CA
Appropriate name because you have to stay«a step ahead» otherwise you’ll get ripped off! My son and I brought in our iPhones to replace the batteries. I asked how much it would cost, and after they were starring at their computer screen for a while(it was two guys, and apparently they don’t know their own pricing) they said it would cost $ 50.00 plus parts and labor! For both, I said. No, for each phone! Each phone!!! And labor??? How much labor goes into changing a battery!!! Stay away from this place! Did a price search on Amazon and it cost me $ 9.00 for an iPhone battery and kit, and an additional battery for $ 8.00. So, the math was really easy $ 17.00 or $ 100.00 plus labor(whatever that is).
Suzanne D.
Évaluation du lieu : 5 Yucaipa, CA
Great place, super convenient and the owners is fantastic! We all know how frustrating it is to have computer issues you don’t know how to fix! It’s such a relief to have someone knowledgeable, and right in our neighborhood to service our computers … and someone I can trust! I am pleased with all aspects of this business and I always feel good about using and supporting neighborhood small businesses that I can rely on! Thank you Step Ahead Computers! :)
Jeff W.
Évaluation du lieu : 1 Yucaipa, CA
The owner is a nice guy. The technician, not so much. That guy has the personality of a brick. When I called, I described my problem, and the owner says they could have it back to me the next day, two days tops. Few days later, I call and the guy says he’ll call tomorrow. Two or three days after that, the guy calls and delays again.(Supposedly he’s working on it) so. 2FREAKINGWEEKSAND A DOZENPHONECALLSLATER, the guy calls me and says he can’t fix the problem, but I’m being charged only 70 bucks instead of 129. Oh gee thanks. I love giving you money to do shit I know how to do and not get the registry issue fixed that I DIDN’T know how to do, hence why I came to you in the FIRSTDAMNPLACE.
Superdee D.
Évaluation du lieu : 5 Redlands, CA
sorry for the first reviewer, the person who fixed my hp laptop was Walter. Maybe its a different guy from what you had. Anyways I went in on a Thursday to get an est on my laptop bc the jack was broken. I had been calling all over the place trying to find someone local, most guys were out of business or they travel to your home. They dont have a place of business, which I am uncomfortable with people coming to my home. The price range I got from other people were $ 110, $ 120 and $ 127. Step ahead charged me $ 132, they cost the most yet I chose them bc the owner was so nice. That says alot about customer service. He was very pleasant on the phone and knew what I was talking about. Unfortunately dc jacks go out often. There is only one computer tech guy there and the owner. They had to order the part I needed. It took about a week to fix. Not bad. My hp has lasted for about 2 years and I am happy with it. All the wear and tear from the kids using it for game and pluggin it in and unplugging it. Bound to happen. I also needed a new battery of which Walter said would cost $ 40 but I told him no. Besides I can order my own battery online for cheaper. Yucaipa is a bit of a drive for me from Redlands but if I come across future computer problems, I would feel comfortable to come here.
Marissa D.
Évaluation du lieu : 1 Mentone, CA
Do not go here horrible customer service! Work is half ass and imcompleted when promised.