Step Ahead Computers

Terrific customer support from this shop. If you are having problems or questions I would highly recommend this shop for all of your technical needs. These personal helped me with what I needed with terrific care and I would go back in a heartbeat.

I was thrilled with the work Walter performed on my laptop computer at Step Ahead Computers. Walter told me it would take a day or two to get the part I needed and he performed the repair with the new part within 2 days. The price was better than quoted from other repair places and Walter was very knowledgeable about computers. Walter is also a friendly guy that was easy to talk with. I highly recommend Walter at Step Ahead Computers on Yucaipa Blvd to anyone needing a repair.

Appropriate name because you have to stay «a step ahead» otherwise you’ll get ripped off! My son and I brought in our iPhones to replace the batteries. I asked how much it would cost, and after they were starring at their computer screen for a while (it was two guys, and apparently they don’t know their own pricing) they said it would cost $ 50.00 plus parts and labor! For both, I said. No, for each phone! Each phone!!! And labor??? How much labor goes into changing a battery!!! Stay away from this place! Did a price search on Amazon and it cost me $ 9.00 for an iPhone battery and kit, and an additional battery for $ 8.00. So, the math was really easy $ 17.00 or $ 100.00 plus labor (whatever that is).

Great place, super convenient and the owners is fantastic! We all know how frustrating it is to have computer issues you don’t know how to fix! It’s such a relief to have someone knowledgeable, and right in our neighborhood to service our computers … and someone I can trust! I am pleased with all aspects of this business and I always feel good about using and supporting neighborhood small businesses that I can rely on! Thank you Step Ahead Computers! :)

The owner is a nice guy. The technician, not so much. That guy has the personality of a brick. When I called, I described my problem, and the owner says they could have it back to me the next day, two days tops. Few days later, I call and the guy says he’ll call tomorrow. Two or three days after that, the guy calls and delays again. (Supposedly he’s working on it) so. 2 FREAKING WEEKS AND A DOZEN PHONE CALLS LATER, the guy calls me and says he can’t fix the problem, but I’m being charged only 70 bucks instead of 129. Oh gee thanks. I love giving you money to do shit I know how to do and not get the registry issue fixed that I DIDN’T know how to do, hence why I came to you in the FIRST DAMN PLACE.

sorry for the first reviewer, the person who fixed my hp laptop was Walter. Maybe its a different guy from what you had. Anyways I went in on a Thursday to get an est on my laptop bc the jack was broken. I had been calling all over the place trying to find someone local, most guys were out of business or they travel to your home. They dont have a place of business, which I am uncomfortable with people coming to my home. The price range I got from other people were $ 110, $ 120 and $ 127. Step ahead charged me $ 132, they cost the most yet I chose them bc the owner was so nice. That says alot about customer service. He was very pleasant on the phone and knew what I was talking about. Unfortunately dc jacks go out often. There is only one computer tech guy there and the owner. They had to order the part I needed. It took about a week to fix. Not bad. My hp has lasted for about 2 years and I am happy with it. All the wear and tear from the kids using it for game and pluggin it in and unplugging it. Bound to happen. I also needed a new battery of which Walter said would cost $ 40 but I told him no. Besides I can order my own battery online for cheaper. Yucaipa is a bit of a drive for me from Redlands but if I come across future computer problems, I would feel comfortable to come here.

Do not go here horrible customer service! Work is half ass and imcompleted when promised.