Verizon

Maria helped us with an unusual request today and we are so incredibly appreciative. Two days ago, Jesse helped us upgrade 2 phones, one of which was for our special needs aunt. He was very helpful and patient with her. At that time, we turned in several old phones for donation. Well, it turns out we shouldn’t have turned in one of the old phones. Maria took extra time today to search for the right key for the donation box. We were successful in retrieving the phone! Thank you Maria and Verizon Yuma for continued great service!

If you are looking for good service, good prices, good add-​on prices, support &
A helpful attitude… DO NOT GO TO THIS STORE! I am returning my iPhone based
On principle and integrity. We, as consumers, have choices. I suggest you USE THEM!!!

A lot of people have had horrible experiences at this Verizon it seems like. Fortunately I have not. Yes the wait times are pretty long usually but it’s not their fault people have a lot of questions. I always see the floor full of verizon reps helping customers, it’s not like they are just standing around. So as long as you have patience and go in at a time when you don’t need to rush, it’s great.
I recently went in to this store to add another line and I got a representative who was definitely new. He took quite some time to get through the whole process and then ended up making a huge mistake that was a big ordeal. People make mistakes though. Everyone does it so why blow up about it? The Verizon crew jumped right on it and corrected everything and then gave me additional incentives for the inconvenience. That’s all I could ask for and more! I think this Verizon is super awesome and would definitely go back. I think some people might just need to calm down and realize that mistakes get made and stuff happens. The employees who helped me this past time consisted of Kace, Josh, and Ernesto. All of you guys are great and made my experience at Verizon enjoyable.

The wait times here are crazy ridiculous. The customer service is also seriously lacking. The last time I came in, I was waiting to «sign-​in» with the person at the door who was talking to another employee right in front of me, not even acknowledging me. Then, another woman came in behind me and the «sign-​in» employee completely bypasses me and signed in the woman who came in AFTER me, still not acknowledging me! When I politely told her that I came in before that woman, she very rudely told me to «sit down and wait my turn» and went back to talking to another employee. That was seriously the LAST straw for me. This store needs a serious management and training overhaul. Waiting 30 – 45 minutes for rude, condescending employees is not good business.

The reason I try and avoid Verizon is because of this store. I have a MIFI (wireless hotspot) that seems to break every couple of months. This time the internal connection piece came partially out as I was unplugging it. I waited 40 minutes to talk to a tech (come on open another damn store in YUMA!) and she told me I must have done something abusive to the machine. What? Why? So I could wait almost an hour to get another piece of crap mifi? I told her that wasn’t the case and she said she’d get the store manager and let him decide. She brings him over and says look at this, I think she abused this mifi. Well, that certainly is letting the manager decide! He looked at it and said, give her another one. She grabbed it and slammed it down and got me another one. Gee thanks Verizon for letting me pay 50 bucks a month for something I have to continually return and be verbally abused for. Seriously, if I’m going to wait that long, could you at least treat me with respect? Verizon, pay attention because I have talked to others that feel the same way. Too bad too because I would have loved to use them I get great reception, but that customer service and wait time is outrageous. I sure hope Consumer Cellular works in Yuma.

We wanted to switch to verizon and went to the store, after waiting for 30 min. we were told by a very affeminated employee, who treated us like crap, that we needed to sign in, we did, then waited 40 min. for somebody to help us.
long story short, we went back to the old carrier,
that gay person is soooo RUDE!!!

Well I’ve been fortunate enough to where every time I’ve been into this store its been a good expierence. I know that the only other review on here makes refrence to the wait time, but if Capitan Dildo thought about it its the ONLY Verizon Corporate store in town! One of anything anywhere will always be packed. So anyhow keep up the great work Verizon in Yuma!

When I walked in I was greeted, my name was written down, and I was told that it would be a 25 – 30 minute wait. I asked, «a 25 – 30 minute wait?» … and she replied by asking «is that okay?»
When is it ever acceptable to have a paying customer wait 30 minutes for service? Medical Doctors might be able to get away with it on a regular basis (which is also ethically debatable), but there seems to be something just as bad [if not worse] with a phone company doing it.