Dollar Rent A Car

Get out of here and go across the street to Firefly which is owned by Hertz. Don’t even deal with the mess of this place. They scam you with high prices of insurance and ridiculous credit card holds. Not to mention the receipt we got was a post it note. We went across the street (in airport as well) to Firefly and they rented us a car $ 25/​day with insurance included. Deposit was equal to the total cost of the vehicle rental, which was about $ 125.

Worst car rental ever!
1. Even though we called them just before our flight took off, and they said once we got to Cancun (late at night) to call the same number and the van would come to pick us up, once we arrived they wouldn’t answer that same phone number. We ended up having to hop on the Hertz shuttle after repeated attempts to get them to send the Dollar shuttle failed. During the 2.5 hours that it took us to get our car, I never saw them send that van to pick up arriving travelers.
2. Even though there were only two people in line ahead of us when we got there, it took an hour for us to get to the counter.
3. When we got to the counter, they wouldn’t accept either of my two credit cards — because on one of them the digits aren’t raised, and on the other one the digits are sideways. How is that a problem? They use the electric card reader to charge your card, just write down the number in the carbon copy sheet (like every other business ever) or take a photocopy of the card on the copy machine that they use for your driver’s license. On my other credit card the numbers are raised but written sideways and they wouldn’t take that either! Both are valid credit cards, but they refused to speak to the credit card companies to confirm. If we wanted to use a debit card, whose digits are raised, it was a $ 4000 USD hold on the card.
4. They wouldn’t accept a credit card from anyone else in the group other than the driver — because it was my name on the reservation. Which is ridiculous, because the payer doesn’t normally have to be the driver. We made a reservation via Hotwire, which doesn’t even require you to put a credit card in for the reservation, so it isn’t like there was a card on file that would have been charged already.
5. We couldn’t cancel the existing reservation and make a new reservation with another driver who had a credit card with raised digits — because the system takes 24 hours to clear, so we’d have had to wait 24 hours to get the car. And that would also release the car for other people to use, so there wouldn’t be a car there for us anyways.
6. The people at the desk had a problem with every single person’s reservation. For the man behind us, it was that his credit cards were through BancoMax, which the person at the desk was convinced never worked — cue 20 minutes of arguing, the renter pulling out all his credit cards to show that they were all the same bank, the person at the desk refusing to charge it to one of the other cards from someone else in his group, to finally the guy behind the counter trying the card, and lo and behold it worked just fine.
7. They required us to buy insurance, so the $ 180 quote turned into a $ 430 charge. I hear this is not uncommon at many Mexican car rental places, so while more than doubling the price was shocking, it was not unexpected, nor specific to this office.
8. Finally, after 2.5 hours, when we ask them to find us a cab because we’re giving up (none of the other rental places have cars either) they agree to just charge the car to another person in our group who has a credit card with raised digits. Turns out it was no problem at all, it was just them refusing to do it in the first place.
So we rent the car, take lots of pictures of the condition, mark all the scratches on the card, and get out of there after 3 hours! Ugh.
9. When we return the car, after walking around to check for scratches on the sides and seeing that all the scratches were pre-​existing, the check in guy starts hammering his first into the roof of the car, saying that there are dents and scratches on the roof above the driver’s side door. Nope, it looks fine to me. Then he bangs the roof again and again, and only eventually agrees that in fact nothing was wrong there, there are no scratches or dents on the roof. What was he doing — trying to scare us into something? It takes us another 20 minutes to check out, but we are finally done with this horrible place.
Moral of the story: in addition to the extra insurance on Mexican rental cars, these guys come up with any reason they have to make problems. Hotwire wouldn’t help, my credit card company couldn’t help, and the US Dollar office wouldn’t help. Avoid if at all possible.

THE WORST CAR RENTALS PLACE EVER!!!
Me and my husbant travelled to Cancun on 19÷12÷15 and we reserved Dodge Charger for eight days that costed us online $ 84.24. When we arrived to Dollar Car office in Cancun airport, an employee who called himself Isaac told us that he doesn’t have this car for us and offered us instead a choice of Volkswagen Jetta or Toyota Corolla. According to our reservation, in case the reserved car is not available, you should offer us similar car to what we reserved. Dodge Charger is at least full size car while the choices offered by your employee Isaac were mid size cars. We asked him if we could get a better price because the cars he offers are worse than what we reserved, but he refused. I know that on your website Toyota Corolla costs around $ 20 per 8 days to rent in Mexico, so the price that we paid for being given a cheaper car wasn’t fair.
Generally speaking, Isaac had extremely nasty attitude and completely took advantage of us because we are tourists and it was midnight when we arrived. When we stepped outside of office with my wife to discuss our further plan and came back 10 minutes later, he made us wait for him for about 20 minutes even though there were no people at the office. After he finally got to talk to us, he said that he cancelled our reservation already (even though we didn’t ask him to do it) and now we couldn’t even get the cars he initially offered. We had to get into argument with him in order to get the reservation back and we had no choice but to go with Toyota Corolla. He was basically laughing at us and obviously enjoyed the fact that we are exhausted after flight, it is a middle of the night and we are totally dependent on a car that we reserved. Again his customer service skills is a shame for Dollar Car and I am really surprised that they allow such nasty people as Isaac to represent your brand!!!
It makes me feel really frustrated that he told us we can’t rent a car without insurance and we have to buy at least liability, so he made us buy some kind of insurance for $ 30 per day that he mispresented as obligatory liability insurance to rent a car. However, when I checked fine print on your website (they didn’t have one in English in their office), it stated that any car rented includes liblability automatically, so I do not have to buy it. Therefore, Isaac lied to us and made us pay some additional expense that was optional.
We were ripped off just because we are tourists and we didn’t know local laws. Please stay away!!!

$ 20/​day ends up costing hundreds!
i live in la and purchase my flight to cancun, and decided to get a rental since it was only $ 20/​day. when i went to get my rental, i realized that insurance was very expensive, and its required for any rentals (this is how they make their money, by advertising cheap on the front end, and then adding on ridiculous insurance costs on the back end). 3 days over the weekend, ended costing me over $ 250 us dollars.
do not come here, unless you want to get ripp off!
also, they have a english speaking hispanic sales rep with dark hair, who seems to be helpful at first as a tour guide, but then will cheat you into going to visit a new hotel to get a discount on local attractions, do not be lure. she is a liar and as far as i am concern, a whore! she will ask you to pay upfront for an attraction that she will is not able to provide an actual ticket for.

INSURANCE SCAM… BEWARE!!! We had reservation in Cancun, Mexico for our 4 day beach vacation. being familiar with the insurance scam I always make 3 car rental reservations, but invariably I end up going 3 places because I refuse to get ripped off. These guys tried it. The rental rate through KAYAK was for 20 $ for 4 days. When we get there, the «optional» insurance is not optional, we must either pay 28 $ PER DAY for the liability coverage or 59 $ per day for the full coverage. This is absolutely a ripoff, we still paid too much at ALAMO at 15 $, but it was far less than 28 $ a day. They are argumentative and rude, their office is disgusting and they are never earning my business as well. There are lots of locals standing around this place, just to try to rent a car to outraged tourists who leave this office every few minutes. Save the trouble, avoid these people. Make 3 reservations with other companies. we walk next door to Alamo and got the car for the same price and 15 $/​day for liability. I wish I could give them zero stars.

If negative stars were available, I would use them. Like so many others, apparently, we fell into this trap. Stay far, far away. And Dollar, you should be ashamed of yourselves for disavowing these shysters when it’s your name and logo on the sign out front. This experience has convinced us to NEVER RENT FROM DOLLAR AGAIN AS LONG AS WE LIVE.
Reserved a reasonably priced car with this Cancun airport Dollar as part of a package through Orbitz, and pre-​paid for the optional insurance through Allianz for an additional $ 9/​day, thinking it was the «Mexican insurance» we needed, as it was the only choice offered by Orbitz. Got to the airport and found that the insurance only covered the collision, not liability, and to buy the liability insurance would jack up the rate to more than double the price of our original reservation, plus they wanted to put a $ 3000 hold on the credit card.
Only when we threatened to walk away and take the shuttle back to the airport did a guy come out (who we thought was a manager, but of course turns out to be a shill for a timeshare resort, Vidanta) and offer us a break on the insurance if we would only go to a 90 minute timeshare presentation the next day. We had kids with us and had come in on a redeye, they count on you being worn out, so like schmucks we agreed.
So off we went in our rental car to the timeshare with our kids in tow, figuring we’ll have some «free» breakfast, get our voucher and be on our way to the rest of our day’s activities. We didn’t realize we’d be entering the seventh circle of *ell. SIX HOURS AND FOUR SALESMEN LATER, we emerged with our certificate and got our car for slightly more than the agreed upon price. We did not buy a timeshare, even though the price dropped from $ 80,000 to $ 3500 over the course of six hours. We are wiser. Learn from our mistake so some good can come out of wasting a half day of our vacation.
Obviously from the other reviews here and elsewhere, we aren’t an isolated incident, this is how these people do business every single day. We have written to Orbitz and Dollar to complain; if Dollar is not going to stand behind this business and ensure they operate with reasonable integrity, their name shouldn’t be on it and Orbitz shouldn’t be selling it as a Dollar rental.

We booked through Priceline. They are not providing accurate info as to their pricing with those quotes. I was quoted $ 133 for 6 days (economy car) and the actual cost at the counter was going to run over $ 300. That much of a price difference is not expected from quote to pickup. Maybe 10−20% is expected at a different location, but the difference we were given was absurd. I asked multiple times whether the price included options that could be taken off and was told that the fees were because Dollar was a «mexican franchise» rather than an American company.
The airport desk and customer service was also lacking. We arrived at the counter at 6:30, as we had indicated in our reservation. Online, the company is listed as «on airport» and open at all hours. The counter inside the airport said that someone would be there at 7:00 and if you arrive at a different time to go to the main office (located adjacent to a different terminal). So we waited… until 7:15. When STILL no one was there, we took a shuttle to the main office, which took a while to figure out where it was. The airport personnel were surprised that no one had been there to pick us up and told us that most companies have a shuttle waiting if your reservation specifies a certain time. Dollar did not do this for us. In fact, when we got to the counter (at this point after 8am) and my husband explained the difficulty with getting to the office and no one being at the counter the counter person was very defensive. Several times he tried to find a way to blame the issue on us… finally after he called the counter he said to us «The man at the counter says he got there at 7:20 so you must have just missed him. It IS a Sunday morning in everything.» So apparently on Sunday mornings you don’t have to be at work on time when you know someone will be there waiting? At no point was there an apology. We finally left because of the bad service plus the price was more than doubled.

very shady operation for orbitz and Allianz insurance and dollar rent a car to make it short
as you can see the rating is very low because they promise you a 70 dollars rental and 30 for insurance, but by the time you’re done you will end up paying 350 dollars total rip off

Worst experience ever. We got there and we’re quoted $ 7/​day which is obviously too good to be true so we expected something to happen. Well I had read reviews saying they force you to buy separate insurance so I was prepared for this. They give you three options and levels of coverage ranging from lowest at 28ish a day to 56 a day. But here’s the kicker: they require a deposit of $ 4000 for the lowest level. You must pay this up front and they will return it back to you when you return the car. Also, if you get the lowest coverage then if something happens to the car you must pay an additional $ 14,000 before you can leave the country (apparently). The deposit price goes down as you pay more per day for insurance. Well before you decide this is bullsh*t and walk out this lady will offer you to discount the price if you go to a timeshare presentation. Well, we did this and we did end up getting a car for 5 days for $ 270. But you must be single and over 35 years old. The timeshare thing sucked and the people are rude. Oh and before I forget, the car was terrible. That $ 18,000 they claim the car is worth is about double or more what it is actually worth. We got a 2005 Jetta and the POS didn’t even have a radio. So I would avoid this place and go with one of the bigger companies like Enterprise or Hertz. Don’t go here.

Very misleading. I wish I had researched this more before renting a car! I booked through AAA and and it was supposed to be $ 4 a day, when I got to dollar, the price is actually $ 26 per day and u HAVE to buy this ridiculously expensive insurance. Then after you get the car keys, you are directed to speak w a woman who is going to give you a map… But it’s actually a «vivanda» time share representative. Ughhh waste of 20 minutes. I finally told the lady to eff off. But seriously unnecessary when you just landed…

BEWARE!!! If you reserve a car through
, the desk at Dollar rental will tell you they can’t find the reservation. Unfortunately, you will still be charged by Airportrentals or other third-​party agencies.
I won’t recap all of the other bad reviews except to say that after all the nonsense and shystering (and there was plenty going on with the two clients at the desk before me) at the front desk you will be harassed by someone while waiting to pick up your car. They have people there trying to sell you on some resort, promising you an additional $ 100 off of your insurance with Dollar if you promise to show up the next morning for a free breakfast. The whole experience felt like something out of a bad movie. If I wasn’t traveling with a friend and exhausted from 12 hours of travel, I would have had the good sense to go elsewhere. Unfortunately I did not. My bad.
But what really pissed me off is that when I called Dollar here in the states, they had no record of my rental from Cancun. I’m guessing the guys that work the office have some scam going in which they are stealing money from people AND Dollar. And for some reason the lady on the Dollar helpline couldn’t really be less interested. I have always rented from Dollar here in the states, but after this crappy experience I will take my business elsewhere…

This place is shady, like REAL shady. Although I made a reservation months in advance and confirmed it before my trip, these guys somehow lost all trace of it when I got there. Not to fear, though, because they would gladly rent me a different car… for 4 times the price and a $ 3,000 USD deposit. Screw that.
I crumpled up my reservation paper, left it on their counter and walked two doors down to Hertz, who hooked me up with a better deal that was on the up and up.

THIS IS HOW IT UNFOLDS AND THEN HOW TO PROTECT YOURSELF.
1. Make cheap reservation online through
. Say $ 48 USD for 1 week.
2. Arrive at airport happy.
3. Go to Dollar car rental counter.
4. Be advised there is an additional mandatory $ 27 USD per day charge for PLI Insurance. (Sorry for the PLI and SLE insurance types but it is important to know the difference).
5. The counter may even give you a handout that states «PLI is mandatory». Note that this is not the paper with the rental agreement you sign off on.
6. Be advised you will think you are paying this new mandatory PLI but what they actually do is charge your credit card for SLE. SLE insurance is at your option to add in addition to PLI.
7. It is also possible that in the fine print of your $ 48 reservation it already states «Local Policy includes PLI.» Mine did but I hadn’t separated insurance types in my head.
Be aware.
The guy at the front counter will always be your Amigo. But unfortunately he will also then tell you that your reservation went up from $ 48 to $ 240 and say it is due to this mandatory PLI insurance.
The trick comes when he charges you under the optional insurance. You will accidentally sign for the optional SLE insurance and then there is no record he lied to you only your signature.
Believe me please, even keeping the fake documents that were handed to me didn’t help. I shared these with
after the fact and they said it wasn’t their problem. I even had the handout from the counterperson and on it he had written down the tota. It read clearly PLI at $ 27/​day brought the bill up to $ 240.
But what I accidentally signed for was an optional SLE charge thereby catching me in the trap.
TO PROTECT YOURSELF.
1. Go elsewhere to a company that charges everything up front.
2. If you go with Dollar then Be Smart.
3. Come prepared with the portion of your reservation that states PLI is included in the base rate. Or buy PLI from a company license in Mexico. It is unlikely your insurance covers Mexico even if they cover car rental in other countries.
4. Never let your guard down.
5. At the time of rental DO NOT SIGN THE PAPERWORK until you are sure the $ 27/​day «fake PLI» charge was not slid in next to the line for the legit, optional insurance SLE.
6. And when you return the car, they will be ready to charge your credit card. You must review the charges prior to executing. Confirm it will not be for SLE because again that is an optional insurance.
P.S.
is aware of this scam but they will take zero accountability. Even though they will sell you the reservation, their position is that it is a private Mexican company and they will not help you.