Hertz

This is my first trip out of the USA. I have heard horror stories about rental car companies in Cancun and other areas of Mexico.
I am pleased to say, Hertz Cancun Airport provided excellent service with no horror stories to report! I had made a reservation with Hertz weeks in advance. When we arrived at Cancun airport we were kindly greeted at the Hertz airport counter, they helped take all our luggage from the airport to their a clean air conditioned van. They loaded our luggage and off we went to the Hertz office. They were very friendly and helpful.
Inside the Hertz office the line was considerable but moved swiftly as customers were processed efficiently. The staff were friendly and helpful.
The agent pulled up our reservations and assigned us the exact car type we reserved. I declined CDW insurance because I have AMEX Gold. There was no high pressure to sell me additional insurance. I volunteered to max out on Liability just because I know drivers in Cancun and surrounding areas drive crazy along with all the crazy tourists from all over the world. It is a recipe disaster. Insurance is expensive but I feel well worth the peace of mind.
Our car was delivered quickly, I took pictures of dings and dents then and off we went. Keep in mind, if you rent a car in Cancun or Mexico your car will most likely have dings and dents. Anyway I forgot to get a document proving what dings and dents were on the car before we left.
My biggest fear was returning the car. I have heard rental company’s try to pull a fast one by making you pay for existing damage and since I did not sign off on the dings and dents when I took the car I was ready for a fight.
When I returned the car, the car porter looked around the car inside and out and ok’d my return.
No horror story, No Problems. Hertz had a clean van waiting outside, they loaded our luggage and whisked us off to the airport. Everyone that serviced us were friendly and helpful.
Based on my experience with Hertz Rental Car in Cancun, I would definitely recommend them.

No Problema! We rented a car for $ 70.00 US with taxes and insurance, from Saturday to Saturday. This was negotiated at the desk inside the the airport just outside of baggage claim area. We had reserved a car with National at the desk next to Hertz but no one was there and the Hertz rep was willing to make a deal. He wrote up the quote on a white slip, we got into their shuttle to the rental office. Absolutely no problems. After you sign paperwork, there is a desk to the left with people ready to sign you up for tours.

Not sure if it is because I am a business traveler, but my experience with renting from the airport location for Hertz was absolutely incredible.
I arrived close to 2 in the morning, Friday night (technically Saturday morning). I went to the Hertz desk at the airport — they asked me if I already have my reservation. I responded Yes and I waited about five minutes for the shuttle to bring me to the Hertz office.
Brando greeted me with a smile, asked for my proof of reservation and whether I had international auto insurance. I responded Yes and also requested an Automatic transmission since I have not driven Manual in years.
Brando made the whole process quite smooth. We then walked through the entire vehicle and photos were taken of any scratches on the vehicle. These photos were also emailed to me.
I never once felt like I was being taken advantage of and, in fact, I left the office in a better mood, relieved, and completely safe (which is especially important for a young female traveling alone like me).
I am not sure if it makes any difference, but, when traveling through foreign Spanish-​speaking countries, I always try to conduct my transactions in Spanish — and to always be polite!
Nevertheless, I will definitely be renting from Hertz Cancun again in the future — thank you for such a positive experience!

After reading negative hertz reviews, we booked with easyway, but easyway stood us up at the airport. Their agent/​van never showed up at the airport, even after reconfirming the reservation. So we took up the offer from the Hertz agent at the airport. Quite contrary to the negative reviews, it was a good experience. We upgraded to zero deductible full insurance for peace of mind, and still it was cheaper than booking the van/​bus transportation options Xel-​Ha, Xcaret, Xplor parks etc individually., with the flexibility to start & return when we choose. Road conditions were fine too.

Don’t rent here! I reserved a car via Hotwire and got a quote of $ 231, including taxes. Hotwire states that there may be a difference due to some additional taxes and insurance, but Hertz Cancun did not honor the price at all. My final bill was $ 606, this included a 4% surcharge for using my credit card, the problem is you can’t pay cash. You don’t have a choice but to pay with a credit card. Aside from the insurance which was $ 18.00 a day, for government mandatory liability insurance, (not sure who sets the price for this), they charged an $ 8.00 a day road side assistance fee. Save yourself a lot of problems and don’t rent from Hertz Cancun and don’t reserve a car via Hotwire, they don’t help at all.

I do not recommend this Hertz at all because (like everybody else’s review) I was charged double the amount I thought I would be charged.
Here was my experience:
A 23 year old employee who speaks English working on 3÷2÷2016 in the afternoon (forgot her name) was extremely kind to us (of course we realized later she was faking us into paying more money). My boyfriend and I rented a car through Expedia (advertised as $ 1 per day). By the time we arrived at Hertz, she explained that 90% insurance would cost us $ 35 dollars per day. We knew something like this would happen but we were willing to pay that amount. Next we asked to borrow a GPS. She said it’s usually $ 15 a day but she will cut it down to $ 12 a day AND upgrade our car. SHE NEVER MENTIONED THE UPGRADED CAR WAS PAYED OUT OF OUR POCKET — scammed us into paying close to $ 12 dollars a day for the car (originally booked for $ 1/​day).
The other hidden charges are the same as the ones mentioned in other comments (credit card fee, airport fee, etc.).
The female employee made me initial the piece of paper (charging me for the total amounts) but explained it as if I was signing papers giving them permission to charge a deposit.
They will RUSH you into signing papers before you realize what you are actually being charged for.
We did not figure any of this out until returning the car which was on 3÷8÷2016 afternoon by a tall man with a golden bracelet.
He also made me rush into signing the papers and did not tell me the total amount until after he received my signature.
I expected to be charged around $ 350 USD but he punched into a calculator that I would be charged over $ 500 dollars.
Once I tried to argue with the gentleman helping me, he simply pointed at my signature and said I had already agreed to pay this much in the beginning of renting the car.
I tried to argue that I had no knowledge of these hidden fees and extra charges and was rushed into signing the papers.
The argument lasted 2 minutes because he simply circled a number on the paper and told me to call them if I had any complaints.
Obviously, I wasn’t living in Mexico and did not speak any Spanish and he gave me a local number to shoo me away.
I contacted hertz by email after what happened explaining the situations. It’s been two weeks now and they still have not gotten back to me.
I will be contacting the credit card company as I ended up being charged a total of $ 606 dollars (the total amount on the contract is less and this does not include the foreign transaction fee).
Hertz cancun is irresponsible and a total scam.

Are you kidding me? Which I would have read the reviews here first.
It took over an hour for us to get our car after arriving at the Hertz building. We didn’t have any problems and the line wasn’t that long the process just takes that long. When we finally got our car it had a low tire that they could not inflate so we waited another 30 minutes for another car.
Also make sure you review your initial paperwork closely. I specifically asked for no additional insurance and they said I had to sign a waiver. So they gave me a paper to initial to decline it which I did not read very closely (my bad) and the first 3 lines I signed were to decline the insurance. The next 3 lines were to agree to extra roadside assistance, expanded liability coverage and some BS fees. So instead of my rental being $ 85 it was $ 260. I called the US office to discuss and they said there was nothing they could do. I called the Mexican office and they said sorry you signed it.
Nice job Hertz, never again with you anywhere in the world.

This company is out to rip customers off. They now want to charge you 4% for using your credit card. They also have a very high exchange rate, as of my trip January 30, 2016, 19.55 which means when you pay it will cost you more. Other car rental companies are charging around 18.50 on the dollar. They also want a much higher deposit against your master card.
You will also be charged an airport fee of about 18% and a sales tax of about 19%. They force you to take out Mexican liability insurance as liability insurance from your country does not apply in Mexico. This additional insurance runs about $ 15 per day. By the time they add on all the fees your inexpensive initial rental price has ballooned to astronomical figures. Also, their idea of full size cars is not what you expect by US standards; they are small cars.
There is no flexibility and no negotiating with them as they will just tell you that this is Hertz’s corporate policy.
My advise, if you are staying in the hotel zone is to take the buses which are frequent, very inexpensive and take a taxis occasionally if needed.

This Hertz is a total scam. Multiple hidden charges and every last person returning a car while I was there was being charged for bogus charges. I have never ever seen a scene like this. Hertz should be embarrassed. I shredded my Gold Card after this fiasco.

We actually rented the car at La Isla Mall, km 13.5. Same litany of issues as has been noted in many reviews. 1) quote is in dollars, but car is priced in pesos, 7% markup the day we rented, (18.4/USD vs current market rate of 17.2). The guy at the counter had the audacity to tell me they give you more pesos than other places. That would be great except I have to pay my credit card bill in dollars and it will take more of them to pay for the rental. 2) Big sign indicating no cash accepted, detail on bill, 4% charge for credit card. 3) Liability insurance mandatory, but of course not a part of U.S. online quote. 4) successfully declined the exorbitantly priced collision damage waiver, but I would only do that if using a credit card that offered international collision insurance, because most U.S. auto policies will not cover a rent car in Mexico, 5) car delivered with less than a full tank and must be returned with the same or more gas, which is a heckuva a lot harder to do accurately than if you start and end with a full tank. Chances are you will deliver it with more than you started or pay through the nose for the shortfall. «6) Forced» to sign a credit card slip with my card impression and signature, but no amount filled in. In retrospect that was extremely foolish on my part, since had there been a dispute they could have filled in any amount and had my signature on the paper to prove it up. 7) They asked me to write on the receipt and sign that I had not left anything on the car. I politely declined. Advice: If you have a card that offers insurance, refuse the collision waiver. Don’t sign a blank slip. If you can obtain a written sign off from them that there was no damage, do so. Don’t accept a car with less than a full tank of gas. We got a brand new car, but otherwise I would make sure they not every nick and scratch on the car and make sure the trunk tools are all there. I realize that the Hertz locations are independent franchises from the U.S. company, but it is stain on the Corporation and brand that they don’t reflect the true price on their U.S. quotes and that they allow these type of shenanigans. I can’t speak to what other car rental companies are like in Cancun, but Hertz sucks.

My husband and I booked a (Christmas through New Year) package with Orbitz which was for hotel/​flight/​car rental. The car reservation was for Hertz Aeropuerto Cancun. While signing a contract for the car, the agent chuckled and asked me, «would you like the expensive car insurance?» I said «No I never get car rental insurance.» He responded, «fine, just initial here to decline and then sign». He then directed us to a counter 10 feet away and said they would help us further. We ended up wasting 20 minutes trying to decline some woman trying to get us to sign up for 4 or 5 different excursions… And claiming if we listened to some presentation at a new hotel we could get $ 150.00 off our car rental. She said it wasn’t a time share. Right? I am feeling like this whole Hertz operation is so slimmy… We finally just walked away and picked up our sad excuse of a car.
After 7 days with a CRAPPY CAR with no power steering, we returned to the airport and stood in line listening to so many people complaining about many different things. The poor family directly in front of us were being accused of putting a scratch on the car and that they would just charge their card when they got an estimate. I was thinking… Oh no that sounds terrible for them. Then it was my turn to get scammed… When I stepped up to the counter, they proceeded to tell me that I would have to pay $ 250.00 US dollars for the rental insurance. Say what? They said its standard. The car they gave us wasn’t even worth $ 250.00. I complained that I declined the insurance and they just said talk to your bank because they were charging me anyway. They refused to give me back my copy of the contract and presented me with a CC slip to sign… I told them to shove it and walked out. Hertz Cancun is a scam and I will never book with Orbitz or rent from Hertz EVER AGAIN !!! When I got back to the US… I checked my bank statement to find that they charged my acct. $ 285.00. I went to my bank and filled out the form to dispute the charges. I also told them I would close all of my accounts if I end up having to pay for this bogus charge (Money Mkt savings, reg savings, IRAs, checking and business checking) because this is NOT FAIR. I would move my business just for the point of it. Coincidentally, the teller told me she had a similar complaint with Hertz Mexico… Geeez… How do they stay in business? We plan on sharing our Hertz experience with our clients, colleagues, family and friends. Hertz Cancun should not be able to get away with ripping off sooooo many innocent people!

They don’t honor the agreeements you have already made with respect to calling the international company beforehand. And they tack on 47% of taxes without you knowing it. The lines are awful, and the cars are terrible. Do not work with these guys. Go away from the airport and take buses, etc.

NEVER again will I rent from Hertz Mexico. I was quoted online a rental that would cost $ 166 including insurance and was hit with a $ 450 bill. They play with the fees and taxes so much and then I was hit with an unexpected damage fee. I learned that Hertz Mexico is franchised and found that Hertz doesn’t stand behind them when issues arise. This is an absolute joke and I will make sure to get the work out as much as possible.

We had a great vacation in spite of getting ripped off by Hertz at the Cancun airport. I arranged my rental through AAA in California, insurance and all. Called Hertz from home verified that I was covered and that I would not have any issues. I am a Hertz Gold Plus member, I travel a bit for work and used to rent exclusively from Hertz. We arrived at the Cancun airport at about 4 PM we got to the Hertz offices at about 5:00 PM I asked for the Gold desk, we were informed that the Gold desk was closed so they made us wait for a total of ²¹⁄₂ hours to get our vehicle, first the price on the contract was not honored, then they wanted to charge to credit my frequent flyer account, but what took the cake was; I was told that all the insurance I had arranged was not good and I had to buy a minimum from them if I wanted a rental. With an 8 and 7 year old and tired from flying all day, I agreed to pay close to $ 300 for the week when my original contract was for $ 80 due to my Hertz Gold Plus status discount offer sent to me by Hertz. I thought I could simply contact Hertz when I got back home and they would take care of it. I contacted Hertz they did nothing other than tell me that I had signed the agreement and that they did not own Hertz in Mexico, they are an affiliate and literally washed their hands. So I will no longer rent from Hertz for business and I am lobbying our companies travel department to eliminate Hertz from being a provider. ADVICE STAY AWAY FROM HERTZ!

Rental cars in Mexico generally suck… but the took it to another level here. I’ll start with the simple stuff.
1 — arrive and they tell me only Jeeps are available («upgrade»)… come to find the thing is junk. The low tire pressure light went off within a few miles of leaving airport and the thing had horrible grip in the rain. I managed to switch it out at Playa del Carmen
All below don’t show up in your online quote:
2 — 3% credit card fee. Doesn’t bother me much, except for the big sign that says they don’t accept cash… so basically I’m paying the fee the credit card company charges them, thanks!
3 — 19% airport fee — really? this didn’t show up in my quote, complete bs
4 — Liability insurance — oh your in Mexico, this is mandatory even if your credit card usually covers it… let’s double the price of your quote by adding this!
I’ll admit that I should’ve done a bit more research up front… but i wasn’t expecting my quote to double!
Lesson learned for next time, read all the fine print and check Unilocal before renting!

I was a bit scared to rent a car after all the bad reviews but we went for it. we rented a car for 4 days without any insurance with my American Airlines citi card which has travel insurance covered for a total of $ 166. that included the fuel option, GPS, and also we had 3 drivers and a larger car. it helped that I had my reservation printed and I also had gold service. there is a small gold service desk. also helps if you speak Spanish. I took pictures of the car before leaving the rental place in front of the hertz employees. also, they took pictures and emailed them to me. the car already had a bunch of scratches. It was definitely worth having the car. so much fun driving around. the scooter rentals wanted to keep our passports, so very happy we had the car. would never ever give a passport to anyone while traveling! Will rent with them again next time. Sorry some people had bad experiences but the more you travel the more you are aware and able to defend yourself Against tourist scams.

Alex was great to work with. His service was outstanding! He hooked us up with a car for 30 dollars per day. Insurance was 20 but it was full coverage and well worth it as you dont want to go without the way they drive in Cancun! He kept working to find the best rate and did well. This is an independent agent not corporate but you cant tell the difference with the exception of being in Mexico! Our NEW Nissan Versa was in perfect shape and very clean. 5 Stars for his attitude and service alone!

We reserved a car online from Firefly Car Rental, which is owned by Hertz. The rental reservation email specifically says additional insurance is optional. We (two women, one native Spanish speaker) told the guy we did not want the additional car insurance (we were covered with CDW through credit card) and he would not rent us a car without getting it. We were off the airport property and we tried to leave without a car because they were trying to charge us $ 350 USD for insurance. He then told us if we used a different credit card (sketchy) he would only charge is $ 200 for insurance. We felt forced into getting the insurance but felt we had no other option. We were a ways from the airport and there was no shuttle to take us back. I had a gut feeling that the guy was lying to us so I called the car rental company when we returned to the states and they confirmed that additional insurance beyond the CDW is optional. To top it off we received a lower class of car than we reserved. Yes we were scammed in Mexico. I partially feel it was because we were two women. Beware.

WOW. Looks like I’m not the only one being SCAMMED by this hertz! Im a HERTZ gold member and it doesn’t matter here in Mexico, because they know nothing about this and when i told them, they said it doesn’t matter about the gold member here in Mexico! Either Way, let me start by saying that I’m still dealing with them and Visa because they broke visa rules… So i flew into cancun on jun13th ’15, and rented a town and country! When i saw the contract and when it was time to give a credit card i handed them over my Chase debit card and the lady who barely spoke any english slid my card on a sales draft that she requested me to sign and then let me know that this card is wouldn’t work and they need an actual Credit card and not a debit card! Of course i gave them my Wescom Visa and they slid that across and had me sign that sales draft (given there are no amounts on these, just an empty sales draft which violates visa rules, which i have no idea about till later). So we get a greyish/​goldish town and country and they advised us i can bring the car empty but with a charge that they set on the contract, and of course it unlimited miles, so it didn’t matter what the mileage was! But we also did the walk around and the guy wrote up a lot of dings and scratches around the car and they wanted me to know the windshield wasn’t broken and i signed off on all the dents and scratches that were present! When i returned the car on the 20^th of June (one week later), i had the gentleman walk around the car and he signed off on it and also wrote the tank was empty! No problem, i would pay for a full tank of gas!
Now a few days later i log into my bank acct thru chase (which is the card they weren’t even supposed to use) and i see that they are trying to charge me for $ 3400+ and i called my bank to dispute this and I advised them that i never authorised this card to be used and that the charge for the rental was $ 289 plus maybe the full tank of gas fee, i then also noticed they charged my Wescom visa card for $ 1500. And i put a claim into Wescom. Wescom investigated this and got a bunch of papers from hertz cancun stating that i crashed they’re car and that the damages are a lot more! They sent over a bunch of documents and papers that i never signed including a paper for damages that were supposedly from a mechanic that i never signed! I also notices the empty sales slip that (they violated visa rules and had me sign an empty sales slip) had now amounts on them and the dates the wrote in are the 23^rd of June. 3 DAYS AFTER I LEFT!!! When i also put my papers together that i have and match them up with the ones they have that are exactly the same, i noticed now (looking closer) that the mileages and all kind of numbers are all off! This place is committing fraud and is a very dishonest company representing a what had been a company in the United States that i rent from often! I Have also rented from Hertz 2 more occasions after this trip in the US without any problems, but If this doesn’t get resolved and its been almost 3 months. I will no longer rent from hertz USA either!
Watch out for this hertz in cancun. I will tell all my friends and everyone i run into and all my customers to never to rent from hertz cancun and if possible dont even go anywhere close to them because they try to sucker and lure you into a what looks like a good deal, and then after you return the car, try to nickel and dime you, except these amounts are not nickel and dimes. This is a large sum they are trying to steal from me and possibly have to other!
******AVOID AVOID AVOID AVOID HERTZ CANCUN*****

BEWARE OF HERTZ IN CANCUN!
We rented from Hertz as we felt that a big International company would be safe during our family trip to Mexico. We needed a larger vehicle as there were 6 of us going to Akumal Mexico about 1 hour away.
Hertz was extremely deceptive with their pricing. They have an quasi– American guy inside the airport hawking great prices and told me they could get me a 2015 mini van for $ 400 with insurance.
However when you go out of the airport to the rental site… the price was $ 630 after over an hour wait to get a car that looks like it had been in a war zone. with a broken key fob. Maybe a 2010…
So the car would start with one of those plastic lego type keys, however the car could not be locked.
Of course we found this out after we had left the airport and went to go shopping in playa del carmen.
So all of our stuff in the car. and unable to lock doors.
We did get minimal assistance from hertz in Playa del carmen where the guy showed us how to take apart the key so we could finally lock the doors. But every time you did this the cars alarms would go off. We are staying at a condo complex in a quiet community. Really nice that we set alarms off at all hours… Thanks Hertz. or should I say Hurts…
By the way, the phone number that they gave me for emergencies. and was circled on my bill to call if any problem… NO ONE ANSWERS!!! EVER!!!
The next day, the tire light goes on. Had to go to service station which cost 4 dollars american to get air in tires. now worried about getting stuck whenever we used this disaster.
The cars oil light was next. Again tried calling Hertz again with my cell phone. The fees for my cell to try to call hertz were over 50 dollars. Again NO ONE ANSWERS THE EMERGENCY NUMBER EVER!!!
WE were extremely uncomfortable with this car. Very unhappy during every part of the process.
And the ultimate insult, they charged us for a full tank of gas at the beginning and told us that we had to bring it back filled up. so on the way to the airport we had to detour and search for a station. only to find out that the gas was supposedly included.
Back in the US after this debacle. have been calling and emailing the parent company. guess what? they closed my case without any refund…
I will never rent from Hertz again .
DO NOT RENT WITH HERTZ IN ANY COUNTRY

[See my review for the Hertz location in La Zona Hotelera (
) for the full narrative of my wretched experience. This review focuses on the problems encountered at the Aeropuerto location where my friend and I attempted to return our car, a transaction which should have run much more smoothly and quickly. However, when dealing with Hertz – which I do not recommend doing under any circumstances – one should probably factor in at least an additional hour per estimated transaction time to account for incompetence, price-​scamming, etc.]
«Hertz te regala esto para tus próximas vacaciones, ábrelo…
Estimado Cliente,
Disfruta tu verano con estos beneficios!»
Gracias, Hertz – I’m glad you hold me in such high regard, and I wish I could say the same for you – pero no gracias. Nunca jamás! Your company and its employees are dishonest price-​scammers, *lentísimo* and impressively incompetent.
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After our three days in Tulum, my friend and I managed to come away with an unscratched/​nicked/​dinged car, and the straight drive back to the Aeropuerto location of Hertz for drop-​off with a quick stop at a gas station to refill the tank to the exact level at which we received the car was a breeze… until we arrived at the Hertz drop-​off zone at the airport. After some confusion over the fact that we were returning the car and a thorough inspection, we got on line to pay, and by that point, we would have been relieved to *only* have to pay the seemingly exorbitant rate we were quoted. However, the attendant informed us of un problema. We wracked our brains to see what this problem could possibly be and were told that because we didn’t fill the gas tank to the level it was upon pick-​up, we would be hit up with a not insignificant surcharge. Despite the fact that the original gas level was recorded on a document we presented, we still had to assert ourselves and spend ten-​twenty minutes going back and forth in Spanglish in order not to be victims of a likely common scam.
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¡Hasta nunca; hasta que no!
–LisaDora, la Explora, y su amigo Diego, el Conductor
#HertzHurts

Don’t even bother! You think your getting a good rate, but once you get there expect to pay it least $ 30– $ 70 more a day!

DO NOT RENT CARS FROM HERTZ IN CANCUN.
We rented a car here because i had AAA and decided to make a reservation to give us a little freedom while on vacation. After a 5 hour flight, we waited more than 2 hours to receive our car even though we had a reservation. 2 days into having our rental car the key breaks off in the ignition. upon further inspection, it appeared that our key was previously broken and was glued together. when we got back to the hotel we tried to call hertz to rectify the problem and no one answered. at 3pm in the afternoon. then the car wouldn’t start at 4:30pm. and still, even though there was suppose to be 24 hour road side service, NO ONE responded. it was so ridiculous, even our hotel concierge stepped in to help us. it wast’t until we scrapped a day’s plans and made several calls to another location closer to our hotel, and several attempts during the day from both us and our hotel concierge did they finally get around to removing the car from the hotel lot and acknowledged that:
1. we in fact DID NOT break the key
2. the car not starting was not our fault
icing on the cake– they charged us an extra day because they said they have no record of us calling it in on the second day. of course not jerks, you can’t have a record if you don’t answer the phone. don’t do it. avis had a kiosk in our hotel and save the day with better rates, better insurance policy, and a car that actually worked.

I was HORRIFIED by how bad the Hertz Gold service was in Cancun. I will NEVER be a Hertz customer again, and will be recommending the same to everyone I know.
We had a Hertz Gold rental, but it took over 45 minutes from when we arrived to get the car, and even longer to run the checks and get on the road. They also did not clearly inform us of some additional charges, and we ended up being charged at least $ 50 more than our reservation amount. The car was
supposed to be non-​smoking and «new» but clearly smelled of cigarette smoke. When we returned, it took another 45 minutes to return the car, and we were almost late for our flight.
The Hertz representatives insisted there was «damage» to the car, and charged us 1500 pesos (around $ 100). However, they could not explain how they arrived at that particular charge. When we asked to see an itemized list of the cost of certain types of damage, the manager said «La tengo memorizada» or «I have it in my head/​memorized.» He could not produce any documentation to explain the charge, why it was what it was, etc. We were not responsible for the damage, but without this documentation, I am unsure that our insurance will reimburse us. Eventually they brought out a «mechanic» who rambled in Spanish about how much work it would be to fix — the small dent in the rear bumper, no paint even chipped off — and how it should really cost more than 1500 pesos. I believe this was a scam, all for show, to make us feel like we were getting off easy only paying 1500.
ABSOLUTELY AWFUL SERVICE. I will never recommend your services to anyone, and will actively try to dissuade others from booking Hertz in Cancun.

Great price and easy returning process.
We got a compact car, AC, automatic transmission for 4 days for $ 150 usd including Insurance policy.
We got there and returned our car in less than 10 mins, their shuttle took us back to our terminal.
We recommend this company!

The Hertz location is an independent licensee, so we didn’t get the usual service we get from Hertz. First of all, when we rent with her CDP, we automatically get full coverage in the rate. Not so here. Even though our rental amount was about $ 6/​day US, the full coverage insurance was $ 57/​day US. Seriously! After we spent about 30 – 40 minutes at the counter, renting our car, we were sent to another desk where a gentleman offered us $ 100 off our car rental and free tickets to Isla Mujeres and Tulum if we took a 90-​minute tour of a hotel in Cancun. We asked if it was a time share presentation and we were assured that it wasn’t. «They just want you to see the hotel so that you stay there next time.»
That was all lies. It was a vacation club presentation and it was 3 whole hours and a lot of sales pressure. But, we got the $ 100 off our car and our tickets.
Then, when we returned the car, it was another 30 minutes or so.
The shuttle drivers both coming and going were very helpful and great.