Facility is ok but not worth the high price. It’s much more expensive than other similar hotels in the area for half the price. I booked this hotel through a 3rd party site thinking I was paying more for beach access but there was none. You have a view of the harbor but no beach access. Also, I was quoted one price on the reservation($ 79) but charged $ 20 more at check-in($ 103). Tried to resolve the issue with management but they could care less and made me pay the full price. They had my credit card on file already from the reservation and said there was no cancellations. They offered to give me a better rate for subsequent nights but after being overcharged and not having the online reservation price respected, I hardly wanted to hand over more money to them. They’d rather lose a customer than lose $ 20 profit. I cancelled the next 5 nights of reservation I had. WARNING! Pay in pesos because their exchange rate is horrible. 14 pesos for a dollar when all the other businesses in the area exchange a minimum of 16.50 pesos for dollars(rate at booking was 17.25). I tried paying in pesos but they still wanted to charge the same and converted the amount using their exchange rate. Pros: Elevator, lots of free parking, free wi-fi, nice gym, on site restaurant, safe area, big rooms Cons: Overpriced, Overcharges, Poor exchange rate, mediocre customer service, outdated rooms, poor plumbing & electrical(toilet issues and the plugs were so loose I couldn’t plug in my hair appliances), no beach access.
Edith M.
Évaluation du lieu : 5 WINNETKA, CA
Great service, I enjoyed the stay. It’s safe, and they absolutely take care of all customers to the max, room service, environment was at it’s best, and americanized to it’s finest! I will absolutely visit again in the near future!
John H.
Évaluation du lieu : 1 Salt Lake City, UT
This place is just gross. We paid $ 160 for a night for a room that has not been updated since the 70’s. The only update is a flat screen tv. You can’t even have a towel at the pool unless you sign for it. If you don’t physically return the towel to someone; you get charged $ 10 for a nasty old towel. The rooms smell musty and are really bad. The whole place needs a serious remodel and the spa facilities are also outdated and gross. I actually had to come back to my room after my massage to take a shower. Also felt like I have to wear sandals in the shower to avoid getting a fungus infection. Let’s do something about this dive; management.
Cyle Z.
Évaluation du lieu : 3 Chatsworth, CA
It’s a little pricey for what you get. Double room was usd$ 190. It’s a pretty standard room from what I can see. There’s a safe but no refrigerator or mini bar. There are matches in the room… Guessing it’s a smoking room? But it seemed to be the best in the area. Flat screen tv. You have to bring the remote downstairs to reception upon checkout. Our views are of 7 eleven and some of the other surroundimg buildings. The most I can see of the ocean is the crowded port. Rooms are very clean and the beds are comfortable. There’s apparently a bar, restaurant and spa on site, as well as a rental car desk if you should have such needs. Pretty ample parking for free. Free Wi-Fi as well once they give you a pass code, and there’s open Wi-Fi in the lobby, too. It’s in town near the port, but close enough for a walk to a beach… Honestly we just spontaneously took a trip to Mexico and have no idea what we’re doing haha. Not even sure if we’re close to the main touristy draw of Ensenada, but we’re satisfied with the location and, though there’s nothing spectacular about the hotel, there’s nothing overtly wrong with it, either. So 3 stars it is!