Buenaventura Grand Hotel

Nice resort, however they need to manage check in of vacationers better… we arrived early (1230pm) figured we would get an early start to enjoy the amenities, check-​in is posted for 3pm… when we came back to the front desk they had a bus load of what seemed like high school students… which was not the problem, however at 310 pm we were told our 3 rooms were not ready! Two wouldn’t be ready for another 30min… and one wasn’t even started on!!! Very disappointed! Especially when we were told this was the best resort here! They should have check in posted for 5 pm!!! I would say this is false advertising!

Plain horrible. Very old room. The buffer was pretty much the same every night. Provide a free wifi that doesn’t work.

I was absolutely satisfied with my visit! I was there with my family (16 of us in total) July 20^th through the 24^th. The hotel is so pretty and the rooms are clean. Food was good only wish there was a different variety of desserts. You have to try the amazing strawberry slush drink! The servers were friendly and attentive even though we were a large group they always had a great attitude and a lot of patience. The wifi is spotty but when you’re on vacation with your family do you really need it?! Having the snack station on the beach is so convenient! Especially when you’re in the water or on the beach it’s nice to just walk up and grab a burger, hot dog, or ceviche. The area in general is a lot less busy than I expected. Walking downtown by the clubs is a different story but it is still manageable and doesn’t feel chaotic. If you’re wanting to go out and buy souvenirs make sure to shop around, some places charge way more than others. There’s quite a bit to do and see and everything was beautiful. I would definitely go back!

So, let’s start off by saying the location is perfect and the cost is pretty good for an all inclusive resort. Now for the nitty gritty; The food is blan, the WiFi does not work, and the room mediocre. And skip the so called margaritas, Diego was an awesome bartender though and made the best Micheladas. There were a lot of families there so except a bunch of kiddos. All in all the staff was pretty nice despite the language barrier.

All Inclusive Review
Food, drinks (including alcohol), activities (non-​motorized), and a mini bar in room (gets refilled every day)
I can write forever about this place. The people, the service, the bartenders were on top of their duties. Upon our arrival, we were greated by the bell guys and they were sweethearts because they asked if we needed assistant and guided us to the front desk. We were a couple of hours early for check in but the ladies who helped us said we were able to get our all inclusive wrist band and hang around the hotel, beach front and pool until check in. You know what that means! We can start our drinking on by paradise. They suggested us to leave our luggage with bell boys so they can store it into the storage while we can claim it later with a #. Great way to start our first day.
Bars — Total of 3
Lobby bar — Opens when breakfast starts around 7:30am. Get your bloody mary and mimosas on! Bartender Sergio was awesome. We started an conversation and boyfriend and I had our first tequila shots. They do not joke around with shots, everything is served doubled. Back home, we call it micheladas (bloody mary mixed/​beer) but in Mexico, they call it the «red sky». If you ever order micheladas in Mexico, it’ll be lemon juice and a beer. Know the term.
Pool bar with swings — How can you not like a bar with swings? Such relaxing and beautiful creation. It’s like a dream came true. Something i would want in the future in my backyard.
Pool bar by restaurant — Now THIS is the bar where EVERYONE hangs out at night time because it opens until 1am every night. Trust me, this is where everyone will meet everyone, which I find it awesome. No one here judges, everyone just enjoys themselves. Find Carlos and Juan for some great random drink request.
Restaurants — Total 2
Inside restaurant — Serves breakfast, lunch and dinner. Buffet style so you can choose what you like. Food is decent. In the AM, omelettes are made by a chef and you can request for sunny side ups too. Servers are always on top of their job. You will always get asked if you like coffee or a drink.
Outside Restaurant — Serves lunch and dinner. Special dinners must make reservations with the conhecer with your room #. I would take advantage with dinner reservations because it’s a course meal per person. Pretty fancy and it’s romantic if it’s just you and your spouse.
Two pools outside and pool chair lounge. Yup, a mini pool with at least 6 – 7 chair where you can lay down with a stand to put your drinks.
Where you lay, where you sit either outside of the hotel or inside of the hotel, servers will be around to ask if you like a drink and they will bring it to you. That is how an All Inclusive works. Great service, comfortable bed, happy people, and met some great people. Definitely coming back for another trip.

If you like a lot of surprise like I do stay here. You get what you pay for and some more.

Got Groupon deal for $ 489 for 4 nights all inclusive so food, drinks & lodging are included. Was offered a beach view upgrade for $ 18/​night at time of reservation which is better than Groupon option. All you can drink alcohol until pool bar closes at 1am. Read reviews first so we know what to expect and no surprises. Not the newest resort out there but good enough for the price if you will be spending most your day outside and touring. Excellent and fast service from all the staff so don’t mind tipping them bit not required. Don’t forget to try beach front lounge full service as Jorge will take care of you.

I stayed at the Buenaventura Spa and Resort the week before Easter in 2014. I booked a all inclusive trip with the hotel a couple weeks before on a major discount due to last minute booking.
Buenaventura is located in the middle of Puerto Vallarta. It is not quite the marina area and not quite the old town Vallarta. It is however located very close to the beach and walkway that stretches down the coastline.
Pros:
All inclusive includes all drinks, food, room service, and activities they have at the hotel.
The hotel has a concierge service, massage spa and rental car service if you need to use it.
The location of this hotel is KEY. It is literally located in the middle of Puerto Vallarta, you can literally walk to everything that is important to see, without having to pay the high prices of staying in Old Town.
The beach that the hotel is on is quite nice and big.
The staff and waiters in the restaurant are awesome, they really go the extra mile to cater to your needs.
The hotel overall is quite clean and doesn’t look as old as people make it out to be.
The price, the price of this hotel is amazing for what it offers. It is by far not a five star resort at all, but it does give a huge bang for your buck.
Staff overall, was great. They were all nice to me, they cleaned the rooms perfectly every day and everything in my rooms worked great.
Cons:
The drinks that the staff make are weak, they use cheap drinks.
The food in the buffet for dinner, really sucks. The variety for dinners is horrible. Breakfast and lunch are quite notable and good. I never had one bad breakfast here.
Food service food is free, however you must pay a surcharge for delivery. There is no room service menu, they make you whatever they have at the time.
The minibar in the room is free, however you are only allowed to 2 tecate beers, 2 water bottles and 2 sodas per day, MAXIMUM. They will not bend this rule, there is an oxxo next door if you need more I suppose.
The safe located in the room is quite small.
Overall, the hotel is amazingly loud and noisy. If you are a light sleeper, avoid this place, unless you stay on the fourth floor, which cost the most. Kids run around the hotel like it’s a playground, they shouldn’t allow kids to stay here.
The pool area and beach are ALWAYS busy, people save spots by throwing their towels down and don’t even return for hours.
Stupid drunk kids who can’t hold their alcohol don’t ever shut up here, they yell all night long. Kick these people out please.
Overall, for the price of this hotel, I would recommend people to stay here due to its location and how clean it is. I personally had a great time at this hotel and would return on my next trip.

This was an amazing place. Service was excellent, food was fresh and delicious, clean beautiful rooms, and a lot to do. The staff was so friendly and most spoke English well. The gym looks out over the ocean, the resort was just the right size with great amenities. Location is perfect distance from the nightlife. I would 100% go back again and recommend this resort to family and friends.