Sheraton Buganvilias

Arrived, greeted and treated properly for our 5 night stay. Although the hotel was under remodel it was a tad bit noisy starting at 9am, we went down stairs and asked for the manager (Angelica) and she personally escorted us and upgraded us to the club v.i.p wing with many wonderful extras included. We did not expect that but she definitely was caring and kind to meet our expectations. I was very satisfied with this resort and the staff, cleanliness and hospitality that was provided. The location is the best and we will definitely stay here again. Thanks Angelica,
Omar Cano

Beware! Do not stay here during there 6 day a week construction. Awful! We had to leave our hotel room by 7am not to go insane. Construction commenced at exactly 6am and would end by dinner time. At checkout I had fees like (tour information) when we didn’t asked for information but rather had someone waste our time as soon as we got there to join there time share and discount program. Two stars are for the piña coladas.

I do not recommend this hotel! Find somewhere else to stay! We planned a wedding with many things not provided as promised. They wanted to charge us for things that where promised. Checking in was one of the most horrible experience. The only persons who were nice was housekeeping and the pool service. It’s a shame that a beautiful place could have such bad service. Had we known the experience we would not have stayed here. I recommend staying somewhere else, American money is not good enough at this hotel! And I was required to choose a rating but I could not give a 0 stars.

I am no expert at traveling but my husband and I just got back from a week of stay here for our 20^th wedding anniversary. We got the all inclusive package.. We loved every minute of it our time in PV. The staff were friendly, and our room was clean and beautiful. The short walk to town was delightful and the endless drinks by the pools with fresh guacamole and chips were amazing. The buffet and restaurant food was delicious. We will definitely be planning our next trip with our children. The complimentary tequila tour offered to Transat customers was a highlight.

This review will be short and sweet. This Sheraton is just like any of the others. They have two very nice pools with swim up bars. A complimentary breakfast for those elite customers on the 23^rd floor. The customer service at the excursions desk could have been better. This is a very clean and nice spacious hotel. Showers are great! You can purchase the all inclusive option which we did not do for our one night. I would recommend this place to anyone staying in PV.

Stayed here for one night on a recent trip to PV. Check in and check out process was painless. The view and room looked awesome. The complimentary breakfast was just OK (they had hot cakes, scrambled eggs with turkey breast and sausage mixed in), potatoes and peppers, and oatmeal.
The only time we really interacted with the staff, other than check in and check out was when someone approached us at the pool to ask me to put my beer in a plastic cup instead of the bottle. Then he asked me for my room number for «verification» purposes. Pretty lackluster stay, even though it was just for a night. Wouldn’t recommend.

Great service. Everyone was very nice and attentive. Very close to Malecon (downtown) and other restaurants. Only thing that was ok was the wifi. Overall… I would recommend !

If you are an SPG member and used to that level of accommodation, this is not the place for you. We decided to take a last minute winter break and booked this hotel based solely on proximity to Old Town area and ability to use SPG points at a week’s notice. I experienced many of the same issues others have noted.
During check in, our bag was taken although we clearly said we would take it with us. As an SPG Platinum Member I went to that check in. Several others who walked up after me were assisted first and the check-​in was not my usual SPG experience. After getting the key card and wristband (have no idea what it was for since we only booked a room & not any kind of special package such as all-​inclusive), we were ushered over to a desk where a woman tried to get us to sign up for a vacation timeshare information session. After a day of traveling, we were tired and tried to politely decline several times before just telling her a firm no and leaving. The next morning our wake up call was another person trying to market the timeshare.
The room was spacious and modern, the club lounge ok (not horrible, but not on par with others). There is some construction going on — a bulldozer building a barrier reef for the beach and construction in the room above us woke us each morning, including Sunday. The staff other than front desk and timeshare folks were very friendly and accommodating. The pool area filled up quickly with people who staked out chairs then disappeared. Sadly, although many of the room floors are marked as smoke free, many people chose to smoke in hallways, the lobby and poolside. We ordered room service once and it was horrible — cold, soggy, overpriced with over an hour for delivery. How does one mess up nachos in Mexico you may ask? If you want to find out how bad they can be, order them from room service here. The horrible nachos and a club sandwich with fries was ~$ 30.
We tried to eat at one onsite restaurant this evening since it was colder and windy. The two of us went to the hostess stand where we could see inside the restaurant which had two tables with two guests each. We were asked if we had reservations, which we didn’t. He said he had 20 people with reservations for dinner at 7 PM and he couldn’t get us in, but we could wait. It was 7:15 and there were 4 people seated. Luckily for us, it turned out for the best when we left the hotel and went to Layla’s and had the best meal of our stay in Puerto Vallarta.

I have had a very unpleasant experience at this property and DO NOT recommend this property to other SPG members. SPG acknowledged there is an issue with non clarity on policies but unable to regulate enforcement of violations or breech of contract.
I visited this property in January and this is my fifth visit in the area visiting friends (US citizens) living and working in area. On this visit, the friends drove to our hotel from a distance away to meet us before dinner reservations. I had three rooms reserved at hotel. Two guests were going to meet us at hotel and enjoy some wine prior to our dinner reservations. They were early to avoid potential traffic issues.
In the past, we had always been allowed one guest in the room as long as they registered with the front desk. Upon their arrival — we went to register one guest to each room. They were not using the facilities, the pool, gym, etc and only waiting with us before dinner.
The hotel refused them entry. The management on staff that evening was rude and refused to allow them into the hotel. We stated we wanted to register them and even offered to have them hold their passports. It was denied. The supervisor on duty refused to allow us to speak with a manager and stated NO GUESTS were permitted in the hotel AT ALL.
I contacted Starwood regarding this unpublished rule being enforced. The supervisor claimed that the rule was posted on the back door of the closet. Upon inspection of the placard — it stated the opposite what was quoted by the hotel. The rule stated ONE guest was permitted as long as they registered. Any additional guests would be assessed a fee.
We left the hotel and I followed up on the complaint later that night. The manager who spoke to the SPG CS rep admitted it was an error and one guest was permitted as long as they registered.
The following morning upon checkout I went to speak with the manager and was told ANOTHER policy stating ANY guests must pay the fee and register. This again differed from what was told to me and SPG.
I filed an official complaint with SPG. After one month — it was determined that the policy was not published ANYWHERE on their website, on the carriage of contract upon booking the room, or documented inconspicuously on the property.
The complaint was not addressed of followed up on. The hotel staff MANGEMENT was downright rude and failed to reach out and explain or point me to where this rule was published.
SPG compensated me for the issue — however, I do recommend other properties in the area. This hotel failed to meet and uphold the Sheraton and Starwood standards as found anywhere else in their network. Until I receive an adequate response from the hotel — I do NOT recommend this for a stay.
I gave it two stars because the hotel staff themselves were excellent. The management requires training and education on their own policies. If they want to enforce a policy it should be PUBLISHED and made known prior to booking the room or checking in.

My experience here is mixed. All the rooms in the hotel side (vs the time share side which I know nothing about) face the ocean with windows that open up so you can have fresh air and listen to the surf (or the pool chatter, or the referee for volleyball, or the wedding music). It was clean and the beds were fine. The pool is very nice and they don’t charge you for a chair like so many of the other hotels I have been at in the past. The staff seems to care about your experience, with the exception of the restaurants on site. Dear god, go somewhere else for your food. The buffet is adequate but some of the dishes were cold when they should have been hot and the service was horrible! I had to ask for my bill three times and 20 minutes later I finally got it. Seriously, in a buffet how hard is it to get someone a bill? The place has all the right stuff, but it wouldn’t be my first choice of hotels for my next stay.

Most of the pictures for this hotel are not representative of the experience. The pools are beautiful but as you can see from my picture by 7 AM most chairs are reserved with towels and apparently being used by ghosts so it is hard to find a spot unless you play that game. The majority of people leave by 3 – 4 and that is the better time to be there. The food quality is ok but not outstanding considering the many great options PV offers. The out door restaurants are beautiful though. On the time share side the kitchen and refrigerator provide a nice food option and the grocery store is not far. The utensils though are mediocre at best although the blender is nice to have. The service people at the hotel (outside of the many time share sales people) are the highlight. They are just beautiful people. If you are considering a timeshare, don’t do it, you can stay in a nicer apartment in PV for a month for less than the maintenance fee and there is no buy in for that.

When we checked into the hotel, the woman behind the counter said our room was not ready yet and we were checking in at 6 pm. Check in time is at 3 pm. They tried to shove my wife and I in a room with two separate rooms. I explained that’s not acceptable. They said it will be an hour and a half before they are done cleaning our room. I told them we need a king bed and that’s what we paid for. Miraculously she immediately gives us a key to a room with a king bed. Why did they try to down grade us, lie to us and give us a hard time?
The service at the front counter is very poor. The hotel itself is pretty nice. Because this expire car has been poor we will not be staying here again.

I was very impressed when I called the front desk and I spoke to Alejandra, she was great, my daughter was staying in Puerto Vallarta during Patricia’s hurricane, I am very thankful the way she handled my concerns

I stayed here late September, in a presidental suite. The suite had one main entrance, that opened up and split into two other separated rooms; each with their own locking door. One room had a full dormer bed, living area, kitchen, breakfast bar, and bathroom with shower. The other room had a kingsize bed, and master bath. Both rooms had a balcony overlooking the pool and ocean. So, the room was nice. The pool is nice, however be prepared to share the your cabanna (and pool (yes, they take a dip every now and then)) space with iguanas. I though t it was neat, but others may not. The beach was dissapointing; pebbles, rough sand, not ideal for what I think of when I book a resort on the beach. But the pool was big, and during our stay, it was never crowded, or loud.
And this hotel is within walking distance, or a just few dollars cab ride away from most everything.
Positives:
1. Nice rooms.
2. Convenient location.
3. Every room looks out onto the ocean, you’ll see a beautiful sunset every evening. You’ll also have a great view of a really cool pirate ship that caters a pirate cruise every evening.
4. The Buganvilias pool is very nice, and appears to be the tamer of the two when compared to the pool shared with the Sheraton.
5. Attentive service from the front desk and housekeeping.
6. The little shop in the hotel lobby is convenient, affordable, and well stocked; the pineapple popsicles hit the spot after a long, hard day of lounging by the pool.
7. Cabs and busses are easily assessable.
Negatives:
1. The resort web site will lead you to believe there are several restaurants to choose from when opting for the all inclusive plan-​this is false. The Buganvilias has ONE restaurant that serves breakfast, lunch, and dinner; with buffets and an option to order off the menu. The neighboring Sheraton has a nicer restaurant that is only opened for dinner, that interchanges between Italian and seafood (supposedly); we could never find anyone who knew which day was which, so we just made due elsewhere. Along with these two restaurants there are two pool bar options, one at the Buganvilias, and one at the Sheraton; both share identical limited menus: hamburger, nachos, chicken strips, guacamole… and there was room service. So if you plan on buying the all inclusive, be aware of your limited options. If you drink, it may be worth it, but I can’t see it panning out if you’d just be subsidizing meals and the cost of wifi; it’s cheaper to just pay for your meals.
2. Another negative, the wifi cost $ 15.00 per day, and does not work in the gym.
3. The spa treatments are a bit of a joke. I felt like a bunch of ladies put on matching uniforms and decided to play «spa». I opted for a massage on my trip and the table that was supposedly prepped for me had the bronzing lotion outline of the person who was there before me. That should have been my sign. Cleaned sheets and 50 mins later, I was more frustrated than relaxed; realizing that I had just paid $ 70 for someone to rub oil on me. Seriously, I could have done a better job myself with a monkey-​paw back scratcher.
4. None of the ice machines on any of the floors worked.
5. Time share monsters. Upon check in, the front desk clerks throw you to the wolfs, and they are relinltless. They are tricky, and border on harassment. My traveling partner and I opted out of the time share tour. But we continued to be harassed, phone calls to our room in the evenings, notes slipped under the door, and they had their tables set up in the lobby beyond the elevators, and just as you entered the hotel-​so they were ALWAYS there. And they never gave up. Adding fuel to the fire, the hotel employees will refer you to the time share zombies whenever you asked for information/​maps on the resort. I felt like I was being thrown to the wolves every time I needed assistance.
6. The concierge was only interested in recommending certain restaurants. There was not much flexibility in his choices.
7. If you live for the beach, this beach may not be your choice; small pebbles and rocky sand, not much of a surf to speak of either.
8. The gym is supposed to open at 7 a.m., but really opens when whoever has the key shows up.
Tips:
1. Make a trip to Walmart (50 pesos) early on and and stock up on water and meal prep if you care to cook your meals (my room had a kitchen with cooking utensils).
2. The pool bar has an unadvertised happy hour at 12:00 and 4:00.
3. The towel hut had a nice stash of books people had left behind, stop by there before you buy a book to replace the one you left behind.
4. I know this sounds strange, but remember There’s a Costco close by (80 pesos), with the very same snack bar as the one we have back home. They also have some pretty neat snack options, those convenient pre-​prepared family meals/​salads, and those awesome roasted chickens too. Perfect to keep in your fridges for a light snack or meal.

This hotel is great! Close to downtown PV. They have a great breakfast! Service is good, and rooms are clean. Everything you need!

TACO’S MAN! The pool bar has good ones! The service sort of sucked. The staff seemed confused the entire time and slow. BUT they were friendly and the TACOS were Great! Fresh grilled steak, wonderful salsa, fresh guacamole, and great CORN tortillas! Price was good too. About $ 10 – 12

Un espectacular Resort que bien vale cada peso que uno paga. Me he hospedado en una junior suite no tan lujosa pero con todas las comodidades necesarias. La atención de los restaurantes y bares es muy buena y la calidad de los alimentos va por encima de muchos hoteles.
Es un hotel con huéspedes sofisticados, un hotel sin tanto ruido, la música ambiental en las áreas comunes es trendy. Mucha seguridad.
El gimnasio esta recién remodelado, y las albercas son grandes, con buena temperatura y sin tantos químicos. Hay iguanas que incluso conviven en los riscos artificiales que se encuentran en medio de las albercas.
Definitivamente el tipo de Resorts que me gusta visitar.

Pretty standard place with mostly friendly staff and amenities. Hate their wifi– they currently only allow 3 devices to be connected per room or suite. The connection is good though.

Booked thru Expedia for an 8 day /​7 night all-​inclusive for a really good price. We had a great experience. They are VERY interested in selling timeshares which we have no interest in, and that’s kind of annoying but all in all… we enjoyed it very much. The hotel was nice, pools were nice, food was very good, etc.

This has by far the worst part of our one week vacation to PV. They first kept talking to us in Spanish because my boyfriend has a hispanic name. Talk about stereotypes, just cuz his last name is Reyes does not mean everything we ask for is in Spanish. We keep asking them to make a note that we speak English. Everyday they offer us a free paper in Spanish even though an English version is available. Secondly they put us in a room where the smoke detector kept going off. Basically, I had people coming to the room asking if there was a fire every few hours. It wasn’t until the next day that someone came by the room to fix it. The AC also doesn’t work at night because they are hooked up to motion sensors. Last time I checked, when I sleep, I make very little movement. The ice machine on our floor does not work and requires me to head up 2 floors cuz there is only 1 every other floor. They also don’t have any mini-​fridges.
Oh the final thing, the most frustrating part of it all. We stayed here a few years back and had paid for internet access. Now they offer it for free. The only down side, the in-​room internet does not work. The FD is aware that certain rooms are too far away from the access point. They offered us another room but before I decide to move all my stuff, I wanted to test it with my iPad. The wifi didn’t work with my iPad or the technician’s laptop. After 2 hours and multiple rooms, they move us to a room where the wifi only works if you put the laptop next to the TV. Move it 2 feet and the internet is lost again. I got no business done. They offered to move us to a room where the access point is right in front of the room but they were going to charge us extra instead of upgrading us for free. I have never heard of that before. Would never recommend this to anyone unless they are my enemies.

I was invited to speak at a conference here and was pleasantly surprised by the quality of the facilities and the room. I had a pool/​ocean view room and though it was on the first floor and by the elevators, it wasn’t too bad noise-​wise, except during the day when there were some pool activities with a guy and his loudspeaker trying to co-​ordinate pool games, but that’s fine — it’s a resort after all.
Everything was clean and pretty efficient. I can’t recommend eating at the hotel however, there are too many places that are cheaper and better.