O2

Nouvelle arrivante au RU, et 2 de mes collègues étant chez O2, c’est le 1er opérateur vers lequel je me dirige. Et là, surprise: bon accueil, mais le vendeur de O2 Castle Court m’affirme qu’il né peut me vendre de smartphone+forfait classique pour la simple raison que je suis résidente depuis moins de 3ans (!). Du tout du tout. Ma seule et unique solution est le Pay&Go. Ce qui s’avèrera faux, je l’apprendrait 1mois plus tard: en réalité c’est possible en échange d’un dépôt de garantie. Vendeurs à former.

Great customer service and follow up service. Full of great knowledge

I have done a lot of jobs in my time and one of them was selling mobile phones so I like to think that I know what I’m talking about when it comes to reviewing mobile phone shops. With this in mind, I don’t think that this is a particularly good shop to be honest.
I have been in here lots of times with friends and found the entire service to be under par to be honest. There is nothing much to recommend about this place. I found the staff to be pushy, but under-​informed. They knew all about what they wanted to sell but when asked about anything out of the ordinary they didn’t really inspire me with confidence.
The shop is clean and tidy and easy to get to but there isn’t really much else to recommend about this place.

I have been on the 02 network for my whole life and have no complaints about them. Their service is always excellent, they always have good offers and deals on, their customer service on the phone is brilliant and they do funky things like give you an online duck fishing game when you top up or they randomly send out sweets!
However, I must take issue with this store. It is quite small and pokey, and for some reason always has phones missing on the wall so you can’t check things out properly. Most phones are also models, so you can’t interact with them and give them a test drive.
Their selection is poor and the accessories are scarce too, but where this place really fails is on service. I spent 15 minutes at the till being practically ignored after informing them of my 02 phone’s fault, then endured a bunch of questions which I had already gave them when I explained the problem, and rather than sorting my repair, which I was informed over the phone should have happened, they instead basically sat and tried to Google the answer to my problem! I was genuinely shocked by the lack of effort and professionalism.
Go elsewhere to get sorted with 02; these guys were a bunch of cowboys!