Dalkeith Cattery

I am truly disappointed by the owner’s attitude. I contacted this cattery because my usual one was fully booked so I was looking for a plan B to accommodate my cat in a couple of months time. When I spoke to the cattery’s owner, she told me that her cattery was also fully booked between the dates I was looking for. She sounded as if she was about to hang up when I just managed to ask her if it would still be possible to arrange a visit to have a look at her cattery for future reference. She then replied that she could not see any point me doing so considering that her cattery was booked for the dates that I was looking for. I pointed that it would be useful for future reference because the cattery that I normally use was also fully booked. She then insisted on me telling her what was my usual cattery. Considering the tone, I replied that I did not find relevant to provide such information. So she ended this conversation by stating that since I did not wish to disclose the name of my usual cattery, she did not want to ‘steal’ a customer from another cattery and literally hung up on me. I must admit that I was left in shock by such a rudeness. The irony is that in the so called ‘positive feedbacks’ from customers on her website, the first one states that she went to Dalkeith Cattery because her usual one was fully booked and that she was so happy about it that she never went back to the old onewas it a positive thing for Dalkeith Cattery or a bad one? Anyway, considering the owner’s rudeness, I will never set a foot in this so called ‘wondeful’ place. The owner’s attitude is simply apalling.