John Frieda

Do NOT and I repeat do NOT get extensions done here !
I went in a couple times to get a blowout done by Darren, which was great he did an amazing job each time. But when I finally decided to get extensions put in I quickly regretted it.
The extensions were laying on the tray and they looked dull and frayed at the ends, even after asking her to make sure this was the highest quality hair. She said yes and continued to start putting the hair in.
After sitting there for about FOUR hours they were finally in, and still looking frayed at the ends as if someone has already curled and straightened the hair multiple times. The woman putting in the hair clearly didn’t say anything and Darren who cut and styled it said nothing either. So I said nothing also thinking it was normal, since I didn’t know much about hair extensions to begin with.
ONE WEEK later my hair starts to fall out.
THREE weeks later about 8 pieces of hair have fallen out and I go back to get them put back in. She puts them in no problem.
A couple weeks pass with the same problem (my hair falling out), I call to complain AGAIN and they said I could come in free one more time to get the hair put back in.
This is where I started to REALLY get mad at John Frieda. I called them asking to book an appointment and each time they have said they would call me back with a date and time to do so.
It’s been nearly TWO months ! They have ignored my phone calls for two months !
I called about 14 times.
This whole experience has been a NIGHTMARE and extremely unprofessional. I’m extremely disappointed with this salon, especially since I paid 1400£
I still haven’t heard anything from them and decided to get my hair fixed by someone that knows what they’re doing.

John Frieda is a neccessity for any woman who wants a classic cut that actually suits her! It is the opposite of the old fashioned Tony & Guy, feathered style hair cuts, and colours!
The layout of the salon is beautiful and ultra modern & the food is amazing! Best scrambled eggs I have ever had! Pure luxury! You can even have your nails done at the same time as having your hair cut and coloured!
Best London hair salon!

Not for the easily intimidated!
I have been getting my hair cut here for some years now.
The staff can be a little too chi-​chi, chilly and snobbish for my taste, but my stylist is down to earth and a miracle worker.
Its well worth the astronomical price that I pay!