Radisson Blu Edwardian Grafton

Quite a stylish hotel. Check in was good, the receptionist offered a glass of their citrus water, which I needed as I am suffering a Cold.
I had booked a single room as that was what was left online. Room I was given, was very small, like an L shape room with a small bathroom. I found out later my colleague who checked in after me had a single bed, but when he carried on describing it, it turns out he had a twin room with a sofa! Anyway I guess I have a nice room and I’m only here for two nights.
While waiting for colleagues, I found free sweets in the reception! Nice touch!!!
I will add more later once I experienced breakfast etc

While at this hotel my husband and me experienced the worst service and cleanliness ever during any of our extensive travels. I am not one to write bad reviews as you see in my profile. However this experience was so ridiculous that I must. I would give half a star if that was an option.
Let’s start at the beginning. Now remember this is the London grafton location. We arrived to the hotel and the receptionist started off rude. She told my husband that Americans like things big and that he may not find a single bed acceptable. Then she launched into a critique of American sensibilities and tastes, and why British taste is better. Okay. Condescending and rude, but still okay. When she pulled up our prepaid reservation which was the last night of a pre paid multi city European vacation we were finishing up, she insisted our reservation was not paid.
Mind you, we prepaid our vacation 6 months in advance and had no problems with any other reservations which included nights in Spain, France and elsewhere in the UK.
The receptionist then proceeded to argue with us. I insisted we were fully prepaid and had the documents to prove it. The receptionist got the idea that we needed to provide email proof of payment. She began directing her aggression at me and attempting to play good cop with my husband. He found it ridiculous as this is his money as well! Finally she brought out her manager after 15 awkward minutes of arguing with us.
The manager was able to find out the problem which was a computer glitch on the hotels part. The manager admitted that we were indeed fully prepaid. However this was after 45 additional minutes of rudeness and odd behavior on the part of the staff. When we did check in after an hour plus of our integrity being questioned, we were told we would be given a room upgrade to first class and complimentary drinks for the trouble.
The amenities of the hotel such as the full buffet restaurant we paid for and the gym were not explained to us. The wifi was not explained to us. The rude receptionist handed us 2 drink tickets like she was doing us a favor and told us to go enjoy.
When we entered our room, it was a joke. The so called upgrade was a tiny room with poor cleanliness located above a parking lot and basketball court. It was in the bowels of the hotel and basketball could be heard being played late into the night. Upgrade?
The restaurant was unbelievably racist. There was one room of white British people only and the other room was all people of color. It’s hard to imagine in 2016 that this would happen, but I witnessed it first hand. We tried to sit in the white Brit section and were refused, aggressively, by 2 waiters. There were around 15 groups in each room. All 15 groups in the people of color room were Asian, black, Latin, or otherwise foreign. White Brits only in the other room. I kid you not. It was unbelievable.
I had a raw fresh juice with me as I’m vegan and had no food options. I was told I had to put my juice on the floor to adhere to hotel regulations. The waiter told me to use the floor as my table and to enjoy my drink that way. I am not joking!
The cleanliness of this place was next to nothing. In the morning there was vomit in the hallway, festering and smelling up the entire floor. The check out receptionist was rude as well, admonishing my husband for not preordering us an über. We chose to take the tube to the airport by choice, how condescending! In a so called 4 star hotel. The rooms were aggressively advertising adult entertainment on their monitors on the tv screens home screen. So tacky! Again, this cheap place should be nowhere near 4 stars.
My experience was so bad, that a full refund would be the only way I would return to any radisson. I advise you to steer clear of this place if you want a nice truly 4 star experience! This is not a nice place in any way. From the rude staff, the filth, to the outdated décor and lack of service, this London hotel makes London look shameful.

I have stayed here a few times over the past couple of years. I have been here often enough that some of the staff has taken to remembering me. On this visit I took a Jr Suite. The room was very nice. I had a dining room table, a couch, and a private balcony (Rm535 I think).
I also took advantage of room service. The late night menu was OK. The daytime menu is the same as their restaurant downstairs. I had the steak option and was very satisfied. Room service was delivered promptly. The food was plated well and tasted great. My meat was cooked to perfection.
My rooms usually come with breakfast buffet included. This time I did have the breakfast option. I enjoy the buffet they lay out and if a customer likes there are some special grilled items included in the buffet. My favorite is taking some of the salmon from the buffet and grilling an Eggs Benedict. I then make my own creation that is delicious and free with the cost of my room.
I am sure to stay here again when I am in London for business. The hotel is nicely located and I do like the staff.

Je n’ai pas encore fait tous les hôtels de Londres… Non, non! Je suis même très loin du compte! Je peux encore un ajouter un à la liste: le RB Edwardian Grafton.
Je dois probablement placer la barre trop haut quand je pense à la chaîné Radisson Blu car mes dernières expériences chez eux n’étaient pas «top top»… Après une déception en Tunisie, le séjour à Londres n’a pas changé mon opinion. Je signale aussi, qu’à la base, nous devions séjourner dans un hôtel avec piscine intérieure alors quand on nous a rebookées ici, c’était un peu la déception avant la douche froide…
Il faut quand même dire que l’hôtel est bien situé, le hall est beau et clean comme les couloirs. Le petit-​déjeuner est correct et varié. La salle de sport est très petite mais fonctionnelle. Passons au négatif: certaines chambres (dont la mienne) sont beaucoup trop petites et les vues sont vraiment pourries (on est à Londres, je sais… mais quand même!), les produits de soin (shampoo et conditionner) sont HORRIBLES (évitez mesdames) et les couloirs sont beaucoup trop bruyants le soir et la nuit.
Je pense avoir fait le tour rapidement. J’ai pas envie de m’attarder sur cet hôtel qui me laisse un souvenir en demi-​teinte. Franchement, pour le prix, je connais 10x mieux!
See you London! I (already) miss you!

This «luxury» hotel has the usual features: clean rooms and doormen. However, the service and treatment of guests is extremely lacking. We experienced annoyances from start to finish. We booked a 3 bed family room. When we checked in the attendant told us they have only 2 family rooms and the only one with 3 beds was already occupied. Therefore we could have the other family room: a glorified 2 bed room. As a final insult upon leaving I asked the concierge if I could buy a bus ticket directly on the bus or if I should charge up my Oyster card at the underground station first. He said, yes you can buy a ticket directly on the bus. Not true. The bus driver promptly turned me away and my travels to the airport were frantically delayed.

A luxury hotel in a great location close to Kings Cross. The rooms are nice and modern, albeit dark. Lighting is limited to ceiling spots which can’t be individually controlled, it’s either all on or all off.
The bathrooms have a bath with a wall mounted shower (no hand held shower head, which you would expect for a five star hotel), and the small shower screen is not watertight. In the room in which I stayed the shower screen was so leaking, and the floor becomes an annoyingly wet pool of water.
Breakfast is very good with a good variety of full English breakfast.

Hotel is nicely appointed (up to date design and materials) but as others have said the rooms are small. For me that’s not a real problem for older, central city hotels.
The biggest issue was the sound of plumbing (sounded like our tea kettle gurgling) from unit above us. Noisy for any hotel.
The real problem for me was hotel dining. I understand that hotel restaurants are going to be more expensive than nearby local fare, but to charge £2.75 for a glass of water AND the same for refills is outrageous!
In addition, at 6pm there was loud, pulsating trance music thru-​out the restaurant (apparently anticipating a bar crowd that never materialized). With no one else in the restaurant, I asked that they seat us in a quiet section (there was none) and to staff’s credit, they did turn down the volume a bit. But, in an expensive restaurant, staff should be on top of sound system volume as part of the whole service experience without being asked. For the price, food was mediocre at best.
Do the free breakfast and have other meals elsewhere.

Many hotels around thenworld are just hotels … all very much the same. Ambience, layou, room size, free wifi etc etc. what makes all the difference isnthenstaff the you come across during you stay and the way they interact with you.
We’ll this hotel whilst ideally located just a couple on minutes from a tube station, surrounded by some great eating joints, free wifi, free papers, smallish rooms was all about the staff.
Buckets full of charisma, engaging at every opportunity, respectful of you space I’m the dining room and nothing to much trouble. Well worth the higher price Inwas expecting to pay but the hotel was full.

(This review is about my afternoon tea experience only).
I know everyone thinks the Brits have afternoon tea everyday, it’s like thinking of it as a mandatory meal. Although this isn’t 100% accurate you will find yummy, delicious places to experience your own «royal afternoon tea in London».
After living there for a while I wanted to have mine, so I took advantage of my friend’s visit and took her to a proper tea experience.
The legend says the afternoon tea tradition started in the mid-​1800s, when dining late became quite fashionable. So, since one used to spend a lot of time without eating anything, the Duchess of Bedford thought it would be a good idea to invite her lady friends over for a tea gathering.
The tradition has changed with time, and depending on where you go your experience can have different menus. Usually you will have sandwiches, cakes, scones, jelly and butter. It’s not supposed to be a filling meal, but depending on how hungry you are and how many are sharing this experience you will be satisfy before finishing the food.
The hotel’s decoration is pretty modern, which you don’t expect when having a traditional experience like this one, but I found it very comfortable. Service was nice, and all the food items were delicious. I would certainly come back here again.

Eines der besten Kettenhotels in London seit langem. Das Zimmer war nett eingerichtet und sauber, sehr urig fand ich die für englische Hotels typischen verschachtelten Gänge, die treppauf und treppab gehen. Der Service war gut, reibungslos und freundlich, sowohl beim Check-​In/​Out als auch beim Frühstück. Das Frühstück war unspektakulär, aber ordentlich.

Dark and old, I would not stay here again.

I stayed at the Radisson Edwardian Grafton based on it’s position on the price vs. location scale. It’s just moments from King’s Cross but nearly ½ the price of nearby tourists hotels. Our room had plenty of space but nothing overly special to speak of. WIth convient tubes out to more exciting destinations the Radisson did me well.

Amazing hotel staff! Thank you for your hospitality! Very close to The Underground, just steps from the front door.

For a «budget» hotel in one of the world’s most expensive cities, you can’t get much better than the Grafton.
Located in a lovely old building right outside the Warren St tube stop, the interior is very chic and modern and, to our noses, smelled brand-​new (you know that wet paint-​new carpet smell? Yeah.) The staff was so pleasant and helpful, and happily gave us an early check in (at about 8:30am) so we were able to get a much-​needed rest after our red-​eye from JFK.
Our room was perfectly lovely. Beds were comfortable. We had a fridge for storing snacks and water and a roomy walk-​in closet. Our marble-​clad bathroom was gorgeous, even outfitted with a heated towel rack (which actually made the loo a bit sauna-​like, but still a nice touch) and luxurious bath products.
The location is extremely convenient. Bloomsbury is next door, Oxford Street shopping 1 tube stop away, the West End theatres 3 tube stops away. There are great pubs and restaurants nearby along Goodge St. And the best part? You are nowhere near Ground Zero of tourist hell (i.e. Covent Garden, Piccadilly, etc.)
In short, I would stay at the Grafton again and again.

The Radisson Edwardian Grafton is located close to Warren Street tube station so the location is fairly central. The check-​in was a bit slow, but service was still friendly and since I was not in a real hurry it did not really disturb me.
The single room is small, no discussion about it. The desk is to small to be able to sit and work at. The bed is however comfortable enough and the room has the basic things one need. There is no luxury but it is all clean and at least fairly modern.
Not a hotel I would recommend or return to be difficult to say that it is bad or so, it is just average in every way. It is uninspired and boring and in this price range there are better options in London.

What has happened to the radisson? it used to be so much better-​I used to have meetings here in the lobby and dining areas and recommended it to my friends who always said what a great place it was to stay. Of course its well located in the hub of London’s West End but for the money I don’t think they are keeping up the status of this hotel. For example some of the bedrooms have beds that need replacing sagging and uncomfortable and some areas were not very clean. that said for the convenience aspect it is a good spot and there are a lot worse. As for me I prefer the Marriott Park Lane-​always a wonderful experience.

Not a good experience staying here. I booked 3 rooms, a single, a double and a twin. I got a single and two doubles. After much going back and forth to reception they finally allocated a twin for one of the doubles. The other double with just myself in turned out to be a single anyway, a queen bed against a wall and only one set of towels. My shed in the garden was bigger than my room. Spending £450 on rooms and getting little for it is poor. I’ve stayed in better BnBs. Only saving grace was the shower, it was superb.

Had a nice stay for two consecutive weekends during my recent visit to London.
Check in process was easy, friendly. Free WiFi in the room which was key to our travels abroad. We were put in a very quiet room in the back of the building, which didn’t have a view but we didn’t care as we only spent time in the room to sleep and dress. The room was large for English standards, I think. No issues with housekeeping. The staff kept a bowl of apples in the lobby which was helpful for all the running around we were doing.
Convenient to the Tube (Warren Street– Northern Line) and grocery stores in the area. Also, just a short walk to Regents Park and the British Museum. We found that the Tube sucks on the weekends, due to construction and other things so we learned to walk when we could and take a cab/​mini cab if we were in a rush for an event/​dinner meeting. There was always a cabbie standing around outside the lobby looking to pick up a fare (always discuss fares before getting into a nontraditional cab).
During the week we were in Germany and Denmark, so it was a relief when we arrived back at the Radisson for the last weekend before heading back to the US.

wow the single room is small. i’m not so sure i’ve stayed at a smaller room. ever. i was traveling on business, and had carryon luggage only, so it was adequate. if i had more than carryon luggage, i would have been screwed. if i needed to iron anything, i don’t physically think there was enough space to put an ironing board. like wow that is small.
but after one night, a short conversation with the concierge got me upgraded for 40 pounds/​night to a HUGE queen room. and i’m not just talking in comparison to the closet i slept in the night before. i’m comparing it to a normal Las Vegas room, or other comparable large city rooms. easily 4−5x the size of the single.
very friendly staff, great central-​enough location, complimentary breakfast, and a fitness room.
while the single room is «enough» for the lite luggage business traveler, i’d say spend the extra $ to get an upgrade to something less closet-​like.

Man, these rooms are small. Ive only stayed in two hotels in London, and quite frankly at this price range, they all seem fairly comparable. Old, small rooms, relatively old technology (what, no flat panel, no ipod adapters?), but they do have free wifi :)
The water pressure in the shower is good, but a bit cramped. Whats with the 3 in one bottle of shampoo, conditioner, and body wash?

I stayed here for the first few nights of my move to London. Originally, I choose this hotel because for the location, which was close to the place I was supposed to move into for a flat share. While my flat share situation went bust, this place didn’t.
The location is quite nice – only a 10 — 15 minute journey via taxi from Paddington; right next to the Warren Street Tube Station (for the Northern and Victoria lines); a 10 minute walk to Euston (for a few Tube lines and the National Rail); and close to both a Sainsbury’s Local and Tesco Metro (great if you’re feeling too cheap to eat out).
This hotel is really no frills. The decoration is fairly drab, and the the single room could almost induce a claustrophobia attack. I think my biggest problem with the room was the poor lighting, although the TV was also quite lame as previously mentioned. Not only is it an old school, tiny CRT, but it also get only three or so channels. I guess that’s fine if you’re a tourist since you’ll be busy checking places out, but if you’re a business traveler trying to unwind at the end of the day, you may find yourself a bit disappointed.
All in all, not a bad place to stay. If you want a hotel that’s convenient to various Tube stations, and a moderate walk to areas like Camden, Maryleborne and Regent’s Park, this is a good place to stay.

A very pretty building, and the room was great, I slept really well! A couple of gripes. When I was waiting for the lift, the man in the lobby rushed up behind me and said The other lift is there, I shouted over 3 times! which I found rather rude. I mentioned this in the feedback and they have offered me a free upgrade t he next time I stay at another Radisson hotel, which was cany of them! Otherwise, I at at Chez Sainsbury’s which was directly opposite, and had breakfast at other locations. There seems to be a coffee shop right next door, and it is a very convenient location for everything you could need. It’s a bit of a hike to Tottenham Court Road Underground, but Goodge Street is closer if any good.
The cups in the coffee kit were in plastic bags which I didn’t like, but it’s probably becaause of the terrible watchdog program which showed the cleaners using the same clooth to clean the toilets and the mugs :-(But I always wash them myself anyway.
I would stay again.

uuuuch, wohl eins der schlimmsten betten in denen ich jeh schlafen musste. durchgelegen mit einer netten Kuhle in der Mitte.
Aber sonst, für Londoner Hotels war es sehr sauber. Bloss das Platzangebot in meinem Einzelzimmer war doch sehr spärlich.
Der Eingangbsbereich ist sehr ansprechend gestaltet und auch die Hotelbar konnte überzeugen.