Vue Westfield

Definitely our go-​to cinema (mainly because of free Lloyd’s bank VUE vouchers!) but also because it is just a nice as the Leicester Sq cinemas, but in the West!
Saw THE INTERN here on Friday night this week in Cinema 15. Not usually my favourite screen here, but for a comedy/​drama it was fine. When we turned up one hour before the screening to get our tickets, the session was completely sold out except for the front row. Turns out, the front row is AMAZING in this cinema! It’s one row in front of the VIP section and totally fine for a small screen like this.
Stay away from the snacks though, as usual with cinemas… totally overpriced. Highly recommend grabbing dinner at the tapas bar or the amazing food court downstairs instead. Amazing selection.
PS to the haters who say the customer service here isn’t good — I’m pretty sure these kids get paid minimum wage… have some patience.

Of all the Vue cinemas this one is the best! It’s cleaner, shows all the movies out and the staff aren’t as dodgy looking! Lol a bit harsh but true

Worst customer service ever. Queued 35min in the slowest queue of them all (3 couples were served) and when it was my turn was told: «Sorry sir but this till is now closed»
Spoke with the manager, who had no will to make things better. Went home and rented a movie.
This was during the week and the queue was very short when I joined.
Use the machines to buy tickets and don’t buy food or you’ll join the queues of death. Otherwise you may end up rather upset writing a review on Unilocal.Or just go to another cinema where they serve people faster like you would expect in a big city like London.

It is deafening loud during the ads. We complained and they said there was nothing they could do about it. But finally after a few others complained they fixed it and it was quite nice. I’m still a bit deaf from the first 30minutes but it will fade. Apparently there is some rule that the adverts get to be louder than the movie.
We were in the VIP lounge which is very nice. Pricey but nice. Drinks were good. Had a delicious pitcher of Pimms. The nachos were cold but yummy.
Left my phone there and they got ahold of me to give it back. So kudos to a great staff! They listened to complaints about the volume and were honest to return the phone.
Will be back!
Never coming back.

I always feel a bit of guilt about going to this cinema because its proximity to Ealing has effectively killed the re-​development of the old Cinema there, which for the last 9 years has languished as a pile of rubble. There is surely room for a more local cinema in Ealing as well as Vue. Anyway, Vue Westfield «London» is perfectly good save in one respect-​price. To see Mad Max 3D in something called Vue Extreme which basically means a bigger screen cost a whopping £58 for 3 tickets! This is West End prices in Shepherd’s Bush, which makes me pine desperately for the manky local cinema in Ealing which cost £6 a seat! True, each screen in Westfield is well built with stepped back seating and all screens are generally pretty large but the prices are too high. Even so, I think as a cinema experience it deserves 4 stars.

So assigned seats is what it is.
But the seats were taken by all the kiddies.
So that throws everything off.
No worries, as long as we could find seats together, I’m good.
Otherwise I found the Vue comfortable for movie watching. Not too cold, not too loud, or any other such annoyances.

The location of Vue Westfields couldn’t possibly be better. There are restaurants left right and centre for you to get a great meal before or after the film. Plenty of cafés too. The best thing is how clean this place is. That’s why I come here. I can also take a break from shopping while I’m at the mall. Pretty convenient. A little pricey though and I wouldn’t bother ordering anything. It takes them ages!

Quick service, assigned seats, good views from all over, and decent popcorn. Pricey, however. But good for adding a movie to a day out in/​near Westfield!

Definitely one of the biggest, cleanest, nicest cinemas I’ve been to!

My friend & I bought tickets to see Mama recently, waited 15 mins to get popcorn with only 2 people in front of us. Even though we were missing the trailers we got Ben & Jerry’s & were generously offered a free scoop.
Showed our tickets to the woman at the door & who managed to send us to the wrong theatre.
Took us 10 mins getting comfy in the chairs & getting weird looks from people next to us to realise the movie’s 3 quarters of the way through & close to ending that they sent us to the wrong one.
Staff & manager didn’t seem bothered, no apologises, rushed in to catch the movie instead of demanding a refund & missed the first part of the movie.

Came here in July 2012 to see the Dark Knight Rises which was OK movie but not great. I came to see it in the VIP theater. This is the best place to see a movie. Big leather reclining seats. These are best seats I have seen any movie theater, very comfortable for long movies. If you come early there is a lounge area with bar where you can hang out with a drink. The best part is that you must be 18+ to use this theater, so no annoying loud children around.

Crisps! Popcorn is bad enough but is, I suppose, part of cinema tradition but selling big packets of crisps? In the Cinema? That’s just what I want to hear while I’m trying to enjoy a film, someone rustling and crunching their way through a packet of crisps. They should be banned, not sold — as should all plastic packaging.
Aside from encouraging an overpriced distraction (crisps! Really?), the service is a little slow — not that it’s quick in any Vue cinema.
The size of the screen was huge and would have been an amazing experience had I not been allocated a seat right down in the front corner of the auditorium. Such a poor, poor position to watch a film from, my neck and back ached afterwards from needing to contort myself in my seat just to have any sort of decent view of the screen. What’s more, these seats of torment are the same price as all the regular seats. It’s quite grating to know that you’ve paid the same price as nearly everyone else and about 95% of those have an unhindered view while you toil and suffer down in the corner.
Two stars for being able to do what one would expect of a cinema but not exceeding expectations in any areas while falling short in others.
It’s probably worth pointing out that I am a bit of a cinema snob but I can only comment on my own experiences and this is another cinema I’ll be hoping to avoid in future.
«For me, the cinema is not a slice of life, but a piece of cake.» — Alfred Hitchcock.
If only, Alfred. If only.
TTFN,
Ian

One of the best, cleanest cinemas I’ve ever been in. Worldwide.
Vue Westfield is gorgeous and new and coming from a place where you enter a screen only to see popcorn spewed all over the floor, this place is a breath of fresh air. The seats are totally roomy. Room for me and my giant handbag beside me. Only one gripe being that the aircon didn’t seem to make it up to row Q on my most recent visit. Other times, I’ve been blissfully chilly.
The Xtreme screens are worth the extra £2! Because it is in Westfield, seats do tend to sell out quickly, so for bigger releases it may be safer to book online.
Vue Westfield definitely isn’t the closest cinema to my home, but I’ll always make the trek over.

My boyfriend and I went to go see a 3D movie at the Vue Cinemas here. Overall, I was impressed at how clean the theatre was (floors weren’t sticky and washrooms didn’t reek?! WHAAAT?) and very convenient that it was in Westfield as well, so you could definitely meander about instead of sticking around in the neon light loungey area.
Definitely buy your tickets several hours in advance, when we got there at 5PM the tickets for 7:30 and 8PM were already sold out, so we’re glad we came in advance. (note that’s for a Saturday night)
Note: that unlike the US/​Canada, the seats at the back are not the best seats –next time I’m definitely going for the VIP seats in the centre. In addition, the seats are definitely made for tall people (let’s say 5’10″ and above). My back was killing me when I left because the ergonomics were all funny. Also — the theatre that we were in — number 7, the higher up you sat the hotter it was (I suspect that it had to do with the proximity to the projector) And lastly — not sure if I’m out of shape or not — but I was actually getting winded walking up to the seats at the top of the theatre! Definitely make sure you get your concessions and use the bathroom first before sitting down.

Been twice now and found it most enjoyable. As others have said, there is a spacious entrance hall with comfy lounging seats and even an area where you can sit and watch previews. The only thing missing is a bar — there’s plenty of room for one.
There’s a load of ticket machines downstairs, though they can be busy at peak times. Or, if you are going to buy some munchies you may as well get your tickets at the food counter.
If you are of a certain age (over 60) they have a Senior Club — not really a Club, just a specific film on a specific date and time and a ticket price of a very reasonable £3.55 (£5.55 for VIP seats), with complimentary tea and bickies after.
I love the idea of VIP seats. They are real comfy and just the right distance away from the screen so that you are not craning your neck or having to whip your head from side to side to follow the action.
My suggestion — go early to Westfield, do some shopping, go to Vue and buy your cinema tickets at the machines, go for a meal in the foodhall nearby then waltz back to the cinema about 5 minutes before your film starts.

In my inverted world where plays and musicals have somehow became cheap regular night outs (via some sort of mysterious papering society my friend is part of) and movies are mega expensive treats, it was indeed a very special treat to go and see Harry Potter in 3D on a gigantic screen (extreme in vue speak).
So gigantic that I thought I was a midge close to the screen, sitting about ²⁄₃ back. Yup, this is the sort of cinema where you want to be in the back row/​2^nd to back row whether you plan to spend the entire movie making out or not.
The toilets are pretty clean and they have a variety of cinemas ranging from bog standard to a more «private» viewing to mindblowingly ginormous screens. There are even over 18s viewing– if like me you want to see kiddie movies but cannot stand tweens (btw HP tweens are no way as comical as twihards, they suck).
Yup. I felt like I was 12 again this weekend. It was AWESOME!

I must say it has got a very loungy cool feel to the whole movie going experience. But then again I suppose that’s the general direction everything is headed towards — transforming every experience into something it’s totally not meant to be.
Minor logistical point. It will take about 10 minutes at the very least, unless you’re sprinting for your life, to get to the movie hall from Shepherd’s Bush tube station, so give yourself the time.
I couldn’t tell where the line for tickets was initially; another 21^st century cinema retail feature. One stop shop for your movie ticket, Orange extra, pop corn, etc. I must say the lines here move particularly slowly. Too many indecisive pop corn shoppers, if there’s anything like that. However, because of the enlarged sense of space the ticketing hall feels nice and airy. Waiting is OK if you’re not too late for the movie.
Adding it all up, if you’re anything like me, you should budget half hour or so for (1) Physical walking time (2) Retail distraction en route (3) Waiting in queue for the ticket.
While you’re waiting for your date or your Orange +1, you can also enjoy the hullabaloo that’s on the ground floor or just people watch. Fun.

I was privileged to see the premier of the new 3D movie 3DTT in this cinema complex. The cinema itself is way up at the top of the building but nearby are all the shops and some very good well-​priced restaurants and food shops. One lot of us went to Nandos and the rest went to the Pizza restaurant just below the cinemas where we were to see the film.
Outside the cinema was a display of TT motorcycles and the TT trophies.
A good turnout of famous riders attended so autograph hunters had a field day.
We were called into one of two screens where the premier was being shown and spent an exciting time watching the 3D movie. The movie is great and I would see it again —-and again !. It will soon be released for the general publics viewing so get yourself to your nearest cinema when you see it on the billboards.
It was easy coming up from Reading, train to Reading from Earley, Reading to Paddington then Paddington to Shepherds Bush. Going home was the same route… for a retired person only £10.55 return !

Located at the top of the Westfield shopping complex in Shepherds Bush, you could perhaps view Vue cinemas as the icing on the cake, which make Westfield the complete leisure experience — it complements a good variety of shops, eating experiences and even a skating rink.
The tickets are now sold mainly by machine though you can also buy them at the concession counter but the queues there can be very long. So best to book online or come armed with a credit card.
There are quite a few screens with lots of choice of movie. The seats are large and comfortable with good banking so shorties like me can still see the screen.

I have been going to this place since it opened a few months back.
This place has wow factor… the mere fact it is in Westfield Mall makes me giggle like a schoolgirl… when you rock up lobby looks amazing… bright lights and neon everywhere… its like Las Vegas… and then you swagger with style to the counter and the dream is shattered… the crappy standard Vue traits kick in. Dirty counters!!! Do you guys live like this at home? And slow pace of service and questionable mental faculty (allegedly)of the staff is frustrating… how hard can it be to serve coke and popcorn!!! «Yella» as the Arabs say.
Buying tickets is easy — it is all automated — so they have cut out the staff — THANK GOD. Unless you are a cheapo like me and do Orange Wednesdays then you have to buy your tickets from the counter.
The VIP seats are rubbish and a rip off. They are set all the way at the back and top (the nose bleed seats). WTF guys from back there the Cinema Screen looks like to be the size of an iPod screen — my seats at home are comfier and the TV screen larger. The normal seats are plenty nice.
I go here because its new. Give it another few months and the poor Vue maintenance will kick in and nomadically I will have to move on.
There is a special area for the extra rich who want to pay £15 per ticket and get free refills but frankly £15 per ticket… come on… I could fund a coup in a small West African or South American Country for less (and still have enough money left over for a bag of popcorn and a diet coke from the local Waitrose) then that… okay I am exaggerating… but only slightly.
Off peak this is a great place to go… during peak hours however Che himself could not have hoped for a more effective and chaotic way to disrupt capitalism and commerce.