NatWest

Located on Spinningfields, this branch of NatWest has become ‘my local’ through both work and home address. After some issues with my card in Waitrose earlier in the morning, I headed down with two aims — figure out what happened with my card, and ensure my address was correctly updated in case I needed a new one.
The branch has undergone some refurbishment recently, but it doesn’t feel like it. The carpet remains that strange dark blue/​grey with some swirls, similar to that of BHS, and the decorations simply feel outdated. Gone are the days of staff hidden behind glass; now it’s all about the standing desks. However, the standing desks are dotted around, with partitions in the way, meaning the staff can’t actually see each other or communicate effectively…
Anyway, my visit was a success overall and I left feeling well cared for. The lady serving me was very friendly and apologetic about the speed of their machines, and explained why my card had been rejected, helping to unlock my pin and reset my address and phone number.
I got what I came for and remain a loyal NatWest customer, though I do think their new layout could do with a rethink!