Capilano Cobbler

I would give him a minus 2 if the option were available. In the category of «what was he thinking!» I have a horror story for you. We had good experience there before so I thought it safe to take my wife’s beige hiking boots, some kind of «fluff» leather, suede I think. The boots required a good cleaning, I said they were hiking boots.
I should have suspected something was up when he asked to be paid up front. Imagine that, a shoe repair place that wants to be paid before the work is complete. I came back a couple of days later, as requested and he showed me the shoes. One was now a dark brown color and polished smooth! WHAT!!!
Did I ask you to change the color of the shoe?! I am 64 and in all of the years that I have been faithfully using shoe repair shops I have never been so disappointed
He asked my if it was ok. Er, um, shit! Does it now matter what I think. The shoe is dark brown and polished smooth. Can you put it back?! My wife is going to be livid!
Ammmm… sure, go ahead and ruin the other one as well. They might as well match!
My wife was not happy and has not worn the shoes since.
What a bone head thing to do!

I brought in 2 pairs of boots that were in pretty bad condition and I was in a rush to get them done. The man who works their did both pairs of boots in one day (they were ready for pickup the next day) and charged $ 37 for them. My boots were in a very good condition when I picked them up.

This store had the WORST CUSTOMER SERVICE!!! The Asian man does not understand instructions, even from his own staff, then gets mad at you!!! I have had to go back 3 times for the same pair of boots, when I had to call a second time because he did not return some straps that had been removed, and this was in the original instructions given to him and his staff, and confirmed with his staff, that that is what they told him, he said he could only find one, so I should call him back, I said I thought he should call me back, and he HUNG UP ON ME, HOW RUDE!!! If you wasn’t to be treated VERY BADLY, then definitely go here!

I’ve taken in two pairs of boots (separate occasions) into this guy to get the heel repaired and they both came back looking good as new. Not only that, he also polished them and cleaned them up. One of the boots was only about 15 bucks to get repaired, the other was 30(i had completely DESTROYED the heel — money WELL spent).
I also plan on taking my handbag into him to get the zipper repaired. I got an estimate from a place downtown for $ 80(!!!) and i asked him here as i was picking up my boots if he did purses as well and he gave me a estimate of $ 50. Not cheap, but considering it’s a luxury designer purse and again money will be well worth it.
I’ve never been in a hurry to get my stuff back but he always asks if you need it by certian time though. Generally i would say it takes about 3 days (unrushed) give or take a day depending on how busy it is.
I give him 5 stars because he brought my two favourite boots back from the dead looking better than new.

Had a few repairs done here for the posts on high heels. They do an OK job, but there is a better one located at Park Royal for the same price and much better results. But these guys get the job done and will do if you can’t make it to the other mall.