Bowlmor Dallas

My date and I decided to go bowling and our first idea was to go to Pinstack, but we wanted to pay per game and not per hour. We got to Bowlmor and added our name to the list. We were about 6^th down. Not too bad. They said they’d call me on my cellphone when the lane was ready.
The first problem we had was at the bar. The bartenders didn’t seem too excited to help. It wasn’t super busy, but I can let that go. We decided to get some food and we had to order it at the bar since there are no waiters. Not very efficient and didn’t make sense, especially since we didn’t want to sit in that area. The bartenders already seemed to have trouble getting drink orders out, but I digress. We wanted to get a table near the lanes while we waited for the food and our lane to open. The bartender told me it would be about 15 minutes so, about ten minutes later I went back to the bar to wait in the area so I could see and be there when the food arrived. A young male bartender saw me standing there and asked, «What do you need?» I answered, «Oh, nothing. I’m just waiting for my food to come out.» His response: «Well, no food has come up and I don’t have time to go back and check for you.»
First strike.
I didn’t ask him to check on my food. I just told him I was waiting for it to come out. Which then brings me to the question: if I had never left the bar and was waiting for my food, would he say the same thing to me or anyone else waiting for their food? Basically this kid was saying «Hey…let me address you and let you know that I don’t have time to deal with you.»
Finally get our food. A little later, I tried getting some refills on the drinks, but after standing there with glasses of ice for 10 minutes and getting no attention, I went back to my table. My friend took the glasses back and came back 15 minutes later with refills. She said one of the bartenders was focused heavily on an order of six ice waters.
While I was waiting, someone starts barking and yelling right by me. I honestly thought he was yelling at me. I turn around to see the manager yelling at employees like a drill sergeant… only he was standing right by me and yelling THROUGH me AT them. Unprofessional.
Second strike.
This kind of treatment of employees is probably what lead to this next and final incident.
We noticed that two hours had gone by and lanes were getting filled. I went back up to the front desk and asked how much longer it would be. However, when I looked at the list, my name was nowhere to be found on a filled page. That’s because it was the backside of the list and the other side had been filled. I find my name and one of the KIDS points out that it’s labeled «No answer». «We called and you didn’t answer.», he said. I was upset. I explained I’ve been here for two hours. The reception in here is probably bad. His response? He picks up his phone and says «Well, I get perfect reception in here.» I respond, with «Wow…are you kidding me?! This is terrible customer service.» Another KID next to him looks at me like I’m wrong and asks, «How?! How is that bad customer service?» I go back and say, «I just told you I’ve been sitting here for two hours waiting for a call and your response is ‘I get perfect reception’? How is that GOOD customer service?» They retort with some crap response. It’s crap because there is no argument. They were wrong and need a better method of letting people know their lane is ready besides your personal cell phone.
Turkey.
The manager (the one barking orders earlier) came over to condescendingly offer seat us right away. I could tell by his attitude towards me, what he said, how he said it, and the way he treated his employees, that he was not sincere and just wanted to get rid of me. I don’t know what was going on in his head, but that’s how I felt. Still, I looked at the kids and said, «How hard was that?» At least he offered a solution in just a matter of seconds instead of giving me the middle finger.
I know these kids thought I was the jerk in this situation, but I beg to differ.
Clearly, no one has taught these children to show any kind of respect outside of their home. It was quite evident. I’m sure I’m over twice their age. And if it’s not happening at home, it’s definitely not happening at the workplace. Not THIS workplace. To allow that kind of behavior from your employees is deplorable.
I did not accept the seat and, instead, left. I refused to give them a cent after all of that garbage.
Will you have the same experience? I don’t know. Probably depends on how good your phone reception is inside the building.
I know I’ll never return and if anyone asks about Bowlmor. This is the story share.
And yes… it WAS terrible customer service.

We had high hopes for Bowlmor; it’s very close to our house and seemed like a nice facility. Unfortunately, it was rather a disappointing visit. It wasn’t that busy when we went; but there were so few people working there it was hard to get any help. We stood in line far longer than necessary but finally got our shoes/​lane. Our biggest complaint was that the bumpers didn’t work on the lane we were in. We asked for help (we had to go find help since putting the service call on the lane did absolutely nothing). There was only one person who seemed capable of helping; but since he was also the only person at the front desk, he was spread rather thin. Not that he hurried or anything; but eventually he came to the lane, physically yanked up the bumper, and there they stayed the rest of the day, even though only our young daughter needed them. Repeated requests for help yielded absolutely none, so we bowled the rest of the game with bumpers.
(For anyone who is serious about bowling, by the way, their lane maintenance is not good — the lanes are not oiled correctly and you can really feel it when you bowl.)
In fairness, and the reason they got two stars instead of one, after we complained we were not charged for the lane, only the shoe rental. They handed us free game tickets; but it’s not as though we will be coming back. It’s sad, though, because I wanted this place to be excellent.

$ 2 for 2 tacos on Tuesdays and $ 2 PBR. Great tacos. They have bowling (20+ lanes), 4 pool tables and arcade games. The scoring monitors for bowling messed up our scores a lot which was annoying, but common for a lot of lanes in DFW. Also, a double well-​vodka and tonic is only $.50 cheaper than a double Titos and tonic :) Go with Titos.

its a shame… mos def not living up to potential. the vibe was cool. music… lounge etc. customer service in the bar area was horrible!!!

This place is horrible customer service really bad. I understand weekends are busy but there was 7 lanes open. I went and I asked one of the employee what was the deal. And he said in a rude way if you see them open that means they are under maintaince really each lane under maintenance for 20 minutes. I do not recommend this place.

Visited on a Friday a couple weeks ago. It was not very busy so perfect for a group of people. I’m not the best bowler but I usually do pretty good after I’ve warmed up. Not so that night, my ball kept going to the left and right.
The place was clean. I didn’t try the food so I can’t speak to that. It’s about $ 13 for shoe rental and one game of bowling.

Disappointment! For my 49^th birthday we decided to try Bowlmor since we were in Addison to eat. After playing 3 games no one ever came by to get a drink order, we went to the bar where I got a Dos Equis (without a lime), they had NO idea what they were doing. The table next to our lane was never cleaned and they actually put 2 teenagers their to bowl. They did so with others left overs on the table! GROSS! Some guy was there in his pajamas. Asked who the manager was and they pointed to a 22 year old. Say no more. They will be closed before summer.

I’m really surprised with the amount of bad reviews for this place. My friends and I went last night and we had a blast. I have been here a few times before before their remodel — usually for work events, etc.
My friends and I had originally wanted to go to Bowl & Barrel as its closer to us but they didn’t have a time that worked for us, so we came here instead. I called yesterday and made reservations for 8 and the lady who assisted me over the phone was super nice and helpful. For $ 26 a person, we got 2 hours of bowling, shoes, unlimited soda, pizza and french fries and a $ 10 game card for each person for their arcade games plus all the taxes and fees. I thought that was a steal. Our event coordinator and servers were very attentive — pizza and fries and drinks just kept coming. When you book this way, they give you drink tickets which work out to about $ 8/​drink — which is supposed to be cheaper than retail, not sure if that is true or not, I never looked at the regular menu. The pizza was pretty good, not great, but kind of what you’d expect from a bowling alley.
The only complaints I have are:
1. You pay up front for the $ 26/​person which is great. However, if you buy anything outside the package (alcohol, etc), unless you have cash, it is pretty difficult to tip your server. They give you an invoice that you just sign, not a normal tab with a line for tipping. I know the servers work hard and we wanted to tip. Instead, I had to have our server get a manager to charge our card 1 cent so I could tip him and I know other people had to asked to be charged for a soda or something else inexpensive. I just think it should be a bit easier to tip the staff who are mostly young people trying to make money.
2. If more than one person in your party is buying something extra, they lump everything on one ticket and it makes it a little difficult to split things and figure out who had what. I think my group made this a bit more difficult than it needed to be, but we are all young and putting a couple hundred bucks of drinks on one person’s card is a bit inconvenient. We wished they would have given each of us itemized receipts but still not a make or break for me.
All in all, a great experience. I will definitely be back to take advantage of that deal again.

HORRIBLE HORRIBLE HORRIBLE!!! Let me start off by saying this was suppose to be a Re Grand opening and the service is still HORRIBLE. They had Tony Romo as a guest the security was horrible. They put us on a end lane next to the room where Tony Romo was inside waiting to come out. We had our toddlers and they were trampled by adults and our food and drinks were knocked over as well. The servers take your order after you go and find one, but they never return to check on you at all. So with that being said me and my family will never be returning here again.

So first things first, my boyfriend said they don’t oil their lanes properly, so it made the bowling experience worse for him.
It has a nice atmosphere but other than that not much going for this place.
Only one waiter to be found the whole time, that being said very difficult to order anything.
We ordered the fried pickles and jalapeños with ranch. We thought the pickles and jalapeños were tasty BUT something tasted off about the ranch dip.
Woke up this morning and immediately vomited. Needless to say, it was FOOD POISONING. As well, as my boyfriend complained about the same sickness.
So that’s why I’m giving one star. There are better bowling attractions in the nearby DFW area, so steer clear of Bowlmor.

Service sucks here. No wait staff to bring drinks has to go to bar to get drinks. The bar guy is slow, and don’t know how to take who the first drink order. The place was busy on a Tuesday but closed kitchen at 10:30. Don’t think this place will stay in business long.
Need new management if they want to stay in business

I would not go here again! The customer service was poor and the place was not clean. The lane we got was not in very good shape and we had to wait about 15 – 20 mins to get an issue with the lane (ball got stuck) fixed.

The customer service was pleasant and we were immediately assisted by the staff, however, the food was HORRIBLE. The pizza was like dough with plasticky cheese and vegetables sprinkled on top. The nachos made me feel literally sick– the thin, pale chips tasted stale after about 20 minutes on the plate, and the cheese was watery with no flavor. The overall tab was ridiculously pricey for such a mediocre experience.

I’m not one to write negatives reviews unless it is merited (feel free to use my previous reviews and profile as a testament) that is why I must document that the customer service I experienced at Bowlmor was absolutely one of the worst customer service experiences I have EVER had. I don’t want to make this a novel so I will summarize:
— It took 15 minutes to place our drink orders.
— the manager argued about the drink and food menu specials posted ON THE WEBSITE. We had to pull it up to remind him they had specials that evening. Very unprofessional.
— the manager was rude, unpleasant, lacked any desire to be there and was shrewd and curt to say the least.
— we were never asked for a refill on drinks.
— it took 25 minutes to get water.
— we were never told when last call was to order an actual entrée. So we left hungry, malnourished, and Unsatisfied.
— the waitress promised to comp our meal but when we went to pay the manager denied it.
— our lane broke and we sat waiting for service for 25 minutes only to have it break again 5 minutes later.
At this point we collectively decided to leave as we were hungry and not having any fun. When we politely asked for a refund the manger said he could not give us one even after we listed off the laundry list of problems we had. He went so far as to saying that our 25 minute service wait was OUR FAULT because we did not get up and get someone for help — to which we replied we pressed the «S.O.S.» and articulated that no one was to be found in the entire establishment. He ended the conversation with stating that it was not his fault the S.O.S. function was set in place by the previous management company and no longer a functioning service call… as if it was our fault they still CHOSE to have the damn button on the screen…
His only «remedy» was giving us a free game… it was not until we stated firmly we never wanted to come back he finally folded and gave us the «impossible» refund. When I inquired about the tab and the comped food he vetoed the promise made by the waitress who he stated never had any authority to make such promises and essentially called us liars as he stated she never said that.
Long story short — never in my life have I dealt with such a poor bowling experience. I will never be back here in life as it was not worth it at all. I could have had more fun on my wii and saved gas and food money. This place was much better when it was 300. Awful awful service. Shame on whoever is now managing this establishment!!!

This is my favorite place to bowl in the Dallas metroplex. It’s always clean, the staff is always nice, the servers are always pretty attentive, and the drinks are good. We ordered a pizza last night for the first time and it was pretty good too. I have been to some places that look old, outdated, or a little run down (some bowling places don’t worry much about upkeep) but this place looks like everything is new. I’m not sure how old it is.
They have huge screens at the end of the lanes playing sports and music videos for whatever song is playing at the moment. The pins also look nice and I think it’s cute that they have 1 neon pin in each lane. There are always plenty of balls to choose from. A lot of times I have trouble finding a light weight ball (I’m kindof small and can’t use heavy balls) but here I have plenty to choose from.
The prices are good some nights and average on others. The first time I went it was kindof cheap, I think it was on a Wednesday or something. Last night was Saturday night so it was a little more expensive. We played 2 games with 4 people and it came out to $ 80ish I think.
They have specials on Sunday’s and Monday’s.

So, let me just say, my experiences here have never been great. Unfortunately, it’s always mediocre. My most recent time here, myself and a group of friends went for the Monday special, unlimited bowling, after 8pm, for $ 13 and some change. We couldn’t pass that up.
The moment that we stepped in the building, the young lady at the front who took our payments and gave us our shoes, she was nice, very welcoming, but our waiter/​bartender, was not so pleasant. He didn’t smile not once, he had this attitude as if he didn’t want to be there at all, he was over the day and something was bothering him. We didn’t pay it any attention at first, we ordered our drinks and took a moment to look over the menus.
A good, smooth 20 minutes went by and our waiter hadn’t come back to our table after delivering our drinks to us. Now, keep in mind, he did mention to us that there were basically only two people on the wait staff that night, which I didn’t understand at all. Why would this establishment only have two people working in the whole place, and both of them had to work both the bar AND the bowling lanes?! Makes no sense.
So, we decided, let’s walk up to the bar and order our food. We thought that maybe we could catch him there and get our orders in. We were starving. Welp, that didn’t work either. He would literally walk behind the bar, do what he had to do and walk back from behind the bar and leave. We know he saw us, but he didn’t even take the quick three seconds to acknowledge us. That’s all it takes.
The night goes by, we bowl, and bowl and bowl some more. Had a good time, our food finally came after placing the order at the bar 10 minutes after we walked up there. When it’s time to check out and leave, a couple of my friends had a problem with this gentleman again. He literally ignored them for no reason. Acted as if he was busy, but my friends saw with their own eyes, he was doing nothing. Nothing that was more important than checking them out. So, the manager was informed and of course his whole attitude changed after that. Too late at that point. It sucks that we had to do that, but someone above him had to be informed.
Just a lesson to Bowlmor, on a busy night like this, where you have a special for unlimited bowling, be prepared. Your staff should be full or at least have the management step up and assist where needed. Just saying.

I came here for a birthday party on the night of July 3^rd and was pleasantly surprised. Like me, you’re probably used to the old, smelly, dingy bowling alleys that we used to go to as children. Bowlmore is definitely an upgrade. There are black lights, cool lane lighting effects, hip hop music videos on the huge screens, pool tables, and an arcade. I didn’t go to bowl, but rather eat and hang out. If you’re curious about the food, let’s have a run down:
Breakfast for dinner burger: My friend devoured it. Fried egg, hash brown, bacon, sausage patty? ‘Nuff said.
Sampler platter: Not worth it for $ 24. Cheese sticks and chicken tenders were the only good items.
Loaded fries: Yes. It’s hard to mess these up. PLUS, there’s REAL bacon!
Queso: Cold and tasteless. The fried pita was good, though. Greasy, but good.
Cocktails: All were decently strong and not too sweet. At $ 8 – 9 each, not too pricey, either.
My biggest complaints were the servers forgetting details (ie. napkins, silverware, waters) several times, and the speaker in front of our lane was either ear-​shatteringly loud or would flicker off. Janky.
My friends paid $ 20 for about 2 hrs of bowling, which didn’t seem too bad. I would come back, but as I’m not a huge fan of bowling… I’ll probably be found elsewhere first.

Found this little bowling ally after a long day of volleyball at La Playa. We weren’t ready to stop the party so we opted for some A/​C and cold drinks.
The place is hidden– use your GPS. Its way cleaner than all the ones I have in Arlington. It has a full bar and a few pool tables to the left when you enter. I noticed they have a private banquet room in the right corner– maybe for parties?
We were promptly greeted and offered the daily specials. It was Thursday– $ 5.08 for shoe rental and $ 4.08 for each game per person. The lanes were about half full– but they were all clustered to the right, they accommodated us and let us have a lane that was away from the crowd. We tend to be loud and don’t want to disturb anyone or scare the kids lol!
We ordered lemon pepper wings, hot wings and a pepperoni and sausage pizza– and started with a round of shots– the shot glasses are square, so be careful, we all fortunately have big mouths so it wasn’t a problem!
We tore the food up and had a great time, big shout out to the manager, Ray, who put up with us and watched patiently as we tried to strike out the neon pin (you get a free game if you do!)

I don’t come to many bowling alley’s but this Mother’s day included a big family of 13 on a rainy day. So we decided on Bowlmor since on sundays they have $ 3.09 shoe rentals and $ 3.09 a game. As well as $ 2.50 PBRs (ew) but whateever it’s cheap. Fun atmosphere they seated us immediately will definitely recommend again.

Not a fan of the food
music videos not appropriate for kids

Overpriced and it takes about 800 years to get a lane. I do like going over to play pool though… it’s crazy crowded on the weekends so if that is when you are planning on going forget it. I’d also eat before you come. Does anyone remember when this place was called Fun Fest?! Haha talk about a throwback. I appreciate the concept but I just can’t get with the overkill.

Foosball tables: low quality
Pool tables: good but there are only 2 that have lights over them so you can actually see what you are doing. All the other ones available are very dark and you are going to be guessing where the balls are.
Bowling: having bowled there in a while but it’s ok for general purposes. You’d probably not be here for a league game. But for a fun night with family and friends it’s decent. Pricing is a little high.
I only went here because my family lives closer to here than the other better bowling places.

I wasn’t going to post any additional comments but after my email with Jamie from their Customer Service, I decided to add to my previous comment.
This company is a piece of work. If I could give them no stars, I would.
Jamie emails me and says they want to make things right. Ok, fine, tell me how you’re going to make things right? So, her idea of making things right is offering me a coupon for 1 game of bowling. Seriously, I find it quite insulting. We were a party of 17 the first night and 11 the second day. How is 1 game of bowling making things right?
I emailed her back and said no thanks. This was not making anything right. This was like a slap in the face. I definitely know, we won’t go back to bowl here ever again.

Once named 300, I was invited here for after work drinks by a coworker. I was on a very limited budget so I did drink much but the drinks I did have were pretty good. The first drink was a peach sangria which I liked but I had to fight with the lemon and lime seeds at the bottom of the glass. And the last time I had a sangria it was served in a wine glass so the presentation was a bit poor. It was quite for a Friday night although I was there from 5ish to 10pm. Maybe it gets crinkle after ten, who knows. The music was whack nothing I wanted to listen to while enjoying drinks and conversation. Unfortunately, I was still under dr.‘s orders so I could not bowl due to the ball being heavy. Whatever I plan to visit again once I am cleared and my budget is not ruling my life and think I just might have some fun.

We were invited to Bowlmor for just a random get together and I must say I am not impressed at all. I was disappointed with the service and with the bowling lanes as well. We had sooo many problems with our lane — balls getting stuck, pins not getting swept, pins not being release… uggghhh! And when we pressed the service button we had to wait a long time for someone to come help because, according to our server, she was the only waitress, bartender AND lane service person. Really? I understand cutting costs but wow, no employees available at all.
Another complaint is their come in and we bill you at the end policy — the young lady had everything mixed up and messed up and honestly I think she over charged us on the lanes and food, but the men were settling the bill and wouldn’t let me intervene –_​–
I won’t be running to come back here anytime soon, I’d rather drive out to Grapevine and go to Main Event.

I was invited to go out to Bowlmor one day and I was like, what on earth is that? Come to find it actually use to be the 300 in Addison! I was very excited to check out the makeover but sadly it was only the sign on the outside that was redone. There are still 300 signs inside! Stop confusing me right now!
The staff was very accommodating for the large party I was a part of. I don’t really get why we have to tell them our names. Can’t we just enter them in ourselves? I mean, some of our names are not common and it’s super frustrating trying to spell out a 34 523 character name. Okay I’ll quit whining.
Other than that, same solid bowl lanes, same arcade, same billiards. Good music and an overall fun way to spend a night. The menu is different though and they got rid of the larger cocktail drinks. Sad day.