Baskin Robbins

There are many locations all over this tiny island of baskin robins! On a really hot day, a small treat like a really good tasting scoop of ice cream can brighten up the day! They make this one flavor that is my all time favorite and no other ice cream places makes it. It is called «world class chocolate» and to me it is just that! World class! I have never been into a baskin robins and had a bad experience and I love their ice cream. If you have never been to a baskin robins, give it a try!

Shame on you! We ordered a birthday cake on 11/​13/​2015. We said we would pick it up on 11/​14/​2015 at 5pm.
When we arrived, only the cake was made. No writtings or decorations.
Had one guy behind the counter who was obviously stressed out.
Had people waiting all over the place. We seen some give up and leave.
When it was our turn, we pointed out that it was missing the greetings
He now had to go prep to put on the writtings, more customers stared us down for holding up the line.
Now because of the way the frosting was applied, there was hardly enough room to write anything. After he was done… Now there was no place to put the decorations or the candles.
Told my wife she should have taken a picture of it. No time she said, we already late.
Only one guy on a Saturday evening?
Cake not ready, and we ordered way in advance of the requested time frame.
Customers leaving? Lost sales there.
No greeting, no room to write the greetings. No room for the decorations?
But it was a pretty cake…
I don’t know what was going on. But for a guy to be working alone with all those customers. I think he did okay. He didn’t blow up at anybody. Even with my wife yacking at him, and customers giving stink eye. Some were even verbally loudly about the long wait.

Straight forward as always. Sometimes you go back to your roots of ice cream instead of all of these yogurt places.
Like when they got 1 dollar scoops. But normally I go in for a kids serving just to get some sugar I don’t need a lot.
Wrote this post to mention that their worker Hana was excellent (¹⁰⁄₂₅). Despite how busy it was, she was helping people with their orders, even got someone who just wanted a tub of ice cream to checkout quickly and was back to helping the line again. Very well trained and I’m sure a lot had to do with just her. Great job.
Food — ⁴⁄₅ (consistent; but don’t expect homemade natural flavors, this is not the place)
Staff — ⁵⁄₅
Prices — ⁴⁄₅ (get the kids size its cheaper)

This location is very close to home and when I’m craving their frozen cappuccinos it’s super convenient to drive down to Pearl Kai. The most difficult part of coming here is the parking, but it’s not the store’s fault.
Staff here is usually pleasant, but my orders are wrong most of the time. For example, today I ordered a mocha frozen cappuccino with jamocha almond fudge ice cream, whip cream and no cinnamon. I got a regular cappuccino with jamocha ice cream with cinnamon on top. I just wanted to get home to my dog who was waiting to go potty, so I didn’t say anything, paid and left.
Prices here have jumped too. I remember ordering ice cream cakes for $ 20. Today I saw a small Pokemon ice cream cake for $ 45! What the fudge! My medium size drink was $ 7 when it used to be $ 4. Times have changed!
In short, parking sucks, double check your order before you leave the shop, and bring at least $ 20 for ice cream.

I can eat Pralines and cream all day. However, I was a little upset when the pralines and cream was melted too much to the point where I was eating soup.
I understand that it happens… But protocols should be set in place.

Great service!
Great ice cream!
Ample parking & convenient location.
We had waffles cones with cookies & cream, world class chocolate.

We arrived at the Basking Robins at 10:01 pm — one minute past the closing time. The employee, Hana had every right to turn us away, but she welcomed us into the store. She was patient as we were selecting our ice cream. And she was soooo nice!
I would give this store three stars for serving ice cream that is not fresh, but the service made up for the deficiency in ice cream. I guess, I can’t really blame Baskin Robins for serving ice cream that was not freshly made. They don’t really have a choice in that matter.
Other than that, the store was very clean, and very inviting.
Kudos go to the employee Hana. Hana is awesome. Good job.

Hawaii has plenty of frozen yogurt, gelato and shave ice places. All good. However, nothing beats good ‘ol fashion ice cream! For me, BR is part of my childhood. I took a break in my twenties when I thought it was cool to try to be lean and have muscles, Now that I am older and more interested in enjoying life and good food, BR is back in my life! Still has a lot of the classic flavors and new one’s worth trying. My only complaint is that they no longer serve daiquiri ice. They do, however, have grape ice which is good. I have also shared my love of banana splits with my children and BR still makes a great one!

The challenge of going into a chain store is always the service. I say most people know what they want when you go to any chain stores like basket robin. I just wanted to get an ice cream cake.
The few times I’ve been here service is just meh.
The positive side is their ice cream cakes and ice cream are good. My favorite is cookies and cream.
Location is inside pearl Kai across from Pearlridge.

⁶⁄₁₃ @ 1945 The lady cashier was very rude rolling her eyes while taking orders. My wife’s chocolate fudge ice cream scoop had icicles in it. Any one can tell it was melted and refrozen again. My turtle blast «shake» had the consistency water. I might as well have gotten an iced coffee drink from Starbucks. Definitely won’t be coming back to this location any time soon.

Came here for dessert after dinner ordered a strawberry cheesecake icecream got 1 piece in my scoop. I was kind of bummbed because I been wanting to eat this for a while and it was kind of a let down. The girl behind the counter didnt seem like she wanted to be there so I can understand if you have a long day but man come on I just want my ice cream. Better off going to the store and get a tub of ben and jerrys for the same price. Sorry not coming back for a while.

The quality of their birthday cakes are consistent and great. I liked the ease of ordering online, but I didn’t like there was only one person working when I went to pick up.
Also, if you are pressed for time, be aware that they wait for pick up to write your message on the cake. Not the quick stop you might think it is.

for many years, it has been a family tradition to get an ice cream cake from BR for anyone’s birthday. now that we’re all grown up and i’m the only kid left on the aina with my parents (my 3 siblings all live somewhere else :/​), i still make it a tradition to buy my parents’ an ice cream cake for their birthdays.
the price for a small cake that serves about 5 – 7 people costs about $ 22. it’s a bit pricey, but the quality of the cake has been consistently delicious for the many years my family and i have been coming to any of the BRs. the last visit i made to this location (located in Pearl Kai), their customer service was amazing. as i was browsing through their freezer for the perfect cake for my mom, the worker came up to me and helped me decide… on the size, flavor of the ice cream and the cake, and decoration on the cake. i didn’t catch her name but she was very friendly and i loved how she wrote «happy birthday mom» on the cake.
i don’t really care for Pearl Kai shopping center because the parking lot can get crazy, especially during dinner time. but i came on a sunday towards 5pm time, and there was a lot of parking.
thanks BR for allowing our family tradition to continue for many more years to come :)
#17 out of 100 Unilocal Reviews in 2015

I’ve been to a lot of Baskin robbins in my time and this is one of the worst. It wasn’t that clean and the ladies and guy working there weren’t that friendly. I know when you get busy things get hectic but to make your customers feel like a burden is unnaceptable. I’ll drive farther to get better customer service next time.

BR YOU HAVE REDEEMED YOURSELVES!
Our experience tonight was awesome!
We came with the family and the service was on point.
she greeted us and let the kids sample different ice cream flavors (they should’ve just got full on those they had so many)
Also, portions of the ice cream scoop were generous and not stingy/​small.
We were able to sit as a family and she supplied us with napkins and water cups even when we didn’t ask.
it showed she was paying attention and her extra care was very much appreciated
thanks BR!

Cheap icecream with lots of flavors, I’m downnnnnnn.
Ice cream these days can get pretty expensive depending on where you go and what you order. My boyfriend calls me a minion (because not only do they like bananas but they also love icecream) so I’m basically obsessed with getting my icecream fix. I ALWAYS have room for icecream.
Depending on what we order, for the two of us, we can usually stay between $ 5-​$ 7 for two orders. At other places we’ve spent up to $ 5 a scoop so Baskin’s is definitely easy and light on the wallet. There are a lot of flavors to choose from. Standard– vanilla, chocolate, cookies and cream, mint chip, etc. But they also have a bunch of others with all kinds of candy swirled into them. I personally like the oreo ones or the strawberry cheesecake. My bf usually gets a sundae with hot fudge. Even then it’s not that expensive!
Baskin won’t satisfy your craving if you’re looking for some fancy shmancy icecream served in a glass cup with a golden spoon. However, if you’re just looking to satisfy that post-​dinner-​icecream-​craving (on a budget), this will do the trick just fine. Also this location has lots of parking so that’s definitely a plus!

When it comes to creamy, reliable, stable, no-​fuss ice cream, Baskin-​Robbins is my go-​to. While I did grow up eating more frozen yogurt than ice cream, once in a while, my family would take a trip out to the nearest Baskin-​Robbins for dessert. Though I don’t find too many BRs on O’ahu, I visited the ice creamery enough to discover a few tried and true favorites. Plus, I definitely had my share of Baskin whenever it was my cousin’s birthday, because my auntie would always order a BR ice cream cake for him.
I grew up with «Cookies ‘N Cream» as my childhood favorite, but my line-​up of favorite flavors at this place has since expanded. Here are several concoctions I would recommend if you’re visiting Baskin-​Robbin anytime in the near future:
«Peanut Butter ‘N Chocolate»: This flavor has long reigned as my favorite from this ice creamery. I love it because it sports the perfect blend of chocolate and peanut butter, featuring the strong peanut butter flavor that I love. This decadent mix comprises rich chocolate ice cream laced with a chunky peanut butter ribbon. I know there are a lot of flavors to try at Baskin-​Robbin, but I seldom deviate from this favorite of mine. It’s really hard to find a peanut butter-​and-​chocolate ice cream flavor that tops this one.
«Oreo Cookies ‘N Cream»: Before I discovered how amazing «Peanut Butter ‘N Chocolate» was, this was my favorite flavor from Baskin-​Robbins. This flavor ups the ante on traditional cookies ‘n cream by infusing the creamy blend with numerous chunks of real Oreo cookies.
«Pralines ‘N Cream»: This is my boyfriend’s favorite flavor, and rightfully so. I always get a few bites of his, and that’s enough to satisfy me (this is a good flavor; I just enjoy my «Peanut Butter ‘N Chocolate» too much to order anything else). This creamy mix features vanilla ice cream studded with praline-​coated pecan pieces interspersed with a sweet caramel ribbon. It’s definitely a taste of the South in your mouth.
«Made with Snickers»: Though «Pralines ‘N Cream» is my boyfriend’s favorite flavor, «Made With Snickers» is a close second, and I definitely enjoy this flavor as well. This flavor embodies the Snickers candy bar at its finest. With a buttery, caramel ice cream base, a swirled caramel ribbon and chunks of Snickers candies, what’s not to love?
«Reese’s Peanut Butter Cup»: Though this peanut butter flavor is good, it doesn’t feature as strong of a peanut butter-​chocolate flavor as the «Peanut Butter ‘N Chocolate.» Still, if you love Reese’s candies, this mix is sure to satisfy your sweet tooth. Sporting a vanilla ice cream base, this flavor goes from ordinary to extraordinary once chunks of Reese’s Peanut Butter Cups are added to the mix.
«Trick OREO Treat»: This Halloween seasonal flavor is one of my favorites. It features vanilla ice cream packed with orange crème-​filled OREOs, Baby Ruth and Butterfingers pieces. I love the extra crunch from all the candy pieces paired with the OREO cookie bits.
«Fudge Brownie»: I don’t believe I’ve ever seen this flavor at my local Baskin-​Robbin, but based on the website description, it sounds amazing. Consisting of chocolate fudge ice cream that’s loaded with fudge brownie pieces and walnuts, this flavor truly sounds like a decadent delight.
«Two-​Scoop Sundae»: When Baskin-​Robbins is featuring its «BOGO» deal on these sundaes, that’s definitely the time to go. You get a great deal and you or a friend can benefit from a free sundae! This sundae is also the way to go if you’re trying to choose between two ice cream flavors — the decision is simpler when you can get both! This sundae features two scoops of your favorite ice cream flavors topped with hot fudge, caramel or a strawberry topping; whipped cream; nuts and a cherry. If I’m getting this sundae, I order mine with hot fudge, no whipped cream and no cherry. And yes, I’ve had it in lieu of lunch before.
«Brownie Sundae»: This sweet treat is definitely designed for all you brownie lovers. This combo features a moist brownie topped with two of your favorite ice cream flavors, hot fudge, chopped almonds, whipped cream and a cherry. I’ve ordered this creation before with two scoops of «Peanut Butter ‘N Chocolate» (without whipped cream and a cherry) and it was simply phenomenal. The brownie was chewy and fudgy – just the way I like them – and when paired with the chocolate peanut buttery goodness, it was heaven on earth.

My sons were so excited to get sweet treats since I like to buckle down on sugars. One cup of juice a day is PLENTY!
So after about ten minutes and three flavor tests, one son wanted an Oreo Cookies and Cream shake and one son wanted a cotton candy shake.
Oreo Shake came out first and it was as thick as the Naked juice we buy from Times. I showed the lady behind the counter how watery it was and kindly asked for it to be thicker. She knew it was watery when she gave it to me so I’m a little disappointed that she expected me to take it anyway. She asked in an irritated way, «So I have to make a new one?» I replied, «Yes :)» I would not offer that to my kids. They rarely get sweets, so when they do I expect it to look like your posters, thank you very much.
None of this would have been a problem for me if she didn’t express an attitude of bitterness for wanting what was advertised.
Check out the photo for what one of the shakes looked like!

Great ice cream, but HORRIBLE HORRIBLE service. It was a Friday night, and there were a bunch of people. No lines, just making their way to the front where the cashier was at. So people Would cut or make their own line. They need a system. Implement something to serve customers in an effective way. Like Chun Wah Kam… maybe have a number to pull. Or put up a sign, «line starts here». Irritating and so disorganized. When we finally get to the cashier, she is clearly irritated by the mess of people in their shop, and has a look on her face that says, «I hate being here, I don’t like serving people, and I just want you all out of here now»… She was rushing us to decide on what we wanted, and saying, «anything else??» At the top of her lungs… I had to tell her, «take it easy… Try wait!!»
Other customers were irritated as well, looking around asking «where’s the line?». Some felt they were standing in line for a while, and thought they might’ve been in the wrong line since they weren’t being served.
Had they had their customers under control, I believe her experience in helping out her customers would’ve been a better one. Especially on busy nights like Friday nights. They need a better system… The ice cream can be the best, but if customer service sucks, then the ice cream isn’t memorable at all… Just the bad attitudes is remembered. Yuck!

Cyndy’s BottomLine: The ice cream cakes are delicious!
I wanted to buy an ice cream cake for my nephew’s birthday. After searching for a Baskin Robbins we arrived at the Pearl Kai shopping center. Who knew since I don’t eat ice cream.
I checked the frozen cakes display and needed specifically a mint chocolate cake ice cream cake. I was approached by the salesperson on what I needed and she was very helpful in deciding what size of a cake I needed based on how many people.
I decided to go for the larger size and she was able to write «Happy Birthday» on it and suggested candles to buy. I didn’t get the salespersons name but she was great and helpful!
The ice cream cake was so delicious and I don’t even indulge in ice cream but the best part is that my nephew was happy and enjoyed every bite!