MAC Cosmetics

I recently went to MAC in Pearl Ridge & boy did Jo do such an amazing job! She is the assistant manager there. I had an appointment to have my makeup done for my daughters first birthday celebration. She did such an amazing job on my face! She was very kind & made me feel comfortable. She is great at what she does! I’m glad she is the assistant manager! Very good at multi-​tasking & her coworkers were very friendly also. They know how to greet customers and help them as fast as they could! I would recommend this place to anyone! Love it! Thanks Jo again! :)

This was my first time ever investing in MAC make-​up. Call me plain Jane, but it was time for a change! I walked into MAC not knowing ANYTHING. I was approached by an employee name Nichole who, to my relief, was very helpful. Nichole asked me what I was interested in (straight to the point), showed me some great sales (perfect), and even allowed me to try them on before purchasing. I felt silly for asking so many questions, but she had an answer to all of them. First impressions definitely matter to a customer. I have officially become a MAC user. Thank you Nichole for your wonderful service and your patience with an amateur like me haha. Definitely coming back for more selections, as soon as I get the hang of this. :)

Went to the store next door and got no service at all. Unfortunately, I had to buy items at that store cause no one else sells it in the mall. I moseyed on to Mac to check out the eyeliner brushes as mines were getting wasted. Was greeted by an employee. May I say that all of their employees are beautiful! They look like they would not give certain type of people the time of day but this is totally untrue! I see them greeting everyone and giving their customer the one on one service that they deserve. I ended up being more liquid eyeliner too!
Customer service is definitely top notch! The store next door can learn some lessons from Mac! Thank you Mac!

One thing I don’t like about going to MAC stores is that they’re always trying to be too helpful when I don’t like being helped… Lol I pretty much go to these cosmetic stores knowing what I’m coming for and what I’m going to get so I hate when people try to sell me other things that I don’t need because I’m too nice and I’ll end up buying something I totally don’t want or need and I end up going home having buyer’s remorse. So with that being said, customer service is actually pretty good here, they’re helpful… but the wait is kind of long anytime I actually do need help.
It sucks that MAC doesn’t have a rewards program because I spend at least $ 200 every time I come here. They have a good selection of lipstick shades and eye shadow. I love their brushes. (Those are pretty much the only things I buy from MAC) Sometimes I do have to go to the MAC counter at Macy’s when they don’t have the shades, brushes, etc. in stock which isn’t really a problem.
The only thing I was turned off about this place was when I came here looking for a lightweight foundation to try out, someone offered to give me a mini makeover. OK, never again. Makeup is my thing, so I’m really particular about how makeup is applied on my face… And everyone who works at MAC usually has perfectly applied makeup on their faces, so I was surprised at how amateur the employee was. She did my eyebrows and I was horrified at the results… I’m really picky about how my eyebrows are filled in and I didn’t even want her to touch my brows in the first place but I got caught up in our conversation and she totally made it look like she just drew 2 sperms on my forehead with a black Sharpie. When she walked away, I tried to get the brow brush and fix it the best I could but it was too late and she came back… and I didn’t want to hurt her feelings so I didn’t say anything. lol I couldn’t wait to get out of there to wipe that crap off my face.

Out of all the times I have been to MAC pearl ridge, I have never had a problem with customer service. Tonight however was a different experience, whoever that girl was had very poor customer service skills. She was sassy and rude. She had long black hair and tattoos on the arm. I have no respect for sales associates who think their better than someone else. As an associate ESPECIALLY, you should always be 100% to your customers because you never know who their connected too. After I got what I needed I just smiled and said thank you, even my boyfriend noticed she was being rude. The ladies down in Macy’s however are fabulous! They make you feel comfortable and are so helpful, not stuck up like some upstairs. Take notes

I’ve always had an on again, off again love affair with MAC. While it is never anything they do for the pause, it’s just that I’m not a fan of wearing make up, but when I do… I like MAC for certain things. Mostly their bold eyeshadows and lip color.
I wanted to get my makeup done for a black tie event. I just don’t have the skill, or patience, to do it myself. I made an appt to come here and have one of their skilled make up artist work their magic. Making the appt was easy.
I walked in and the artist were ready for my friend and I. I enjoyed the process of being in a private room getting our make up done professionally, like we were celebrities. The girls doing the make up were fantastic. I told her the look I was going for and she nailed it. I’m not disappointed in this service AT ALL.
For $ 50 I got done up, I paid $ 22 for the eyelashes and I bought a lip pencil for future use. They threw in a «free» mascara and our make up looked fantastic all night.
YAY, MAC!

Millan is thee best. Not only is he hilarious, but he’s amazing at customer service ! He really took the time to try the products on me and figure out what I wanted and needed! I’m so sad he’s usually at ala moana he’s so awesome !

Mac doesn’t do the makeup application for $ 50 worth of products anymore /​: you have to pay the flat $ 50 for the makeup application. That sucks. But it’s okay I can do my own just as well as they can haha, I just enjoy people doing it for me on special occasions.
Last year I remember that the male employee Tim was great! He did my makeup and helped me get everything I needed and didn’t push me to buy things that weren’t necessary. He also was the person who taught me how to do my own makeup with the products I bought, he was super patient and explained things very well. So I liked him lol! He did an awesome job on my makeup too! Thanks Tim!
Earlier this year another male did my makeup, I don’t remember his name sorry! I had a photo shoot that day and I needed to buy more makeup so I figured I would make use of the $ 50 thing and not worry about anything. He did a great job on my makeup and helped me get more makeup that I needed, he also wrote down everything that he used just in case I wanted to get it later, which I did so that was really helpful. So thank you!
Both men were very nice and talked to me throughout the process so it wasn’t awkward at all!

Tim has been doing my make up for years and he is by far the BEST of the BEST!

Avid customer and MAC makeup fan, use to enjoy the location at pearlridge upstairs because I literally live two minutes away but after today I won’t be going back. After spending hundreds of dollars there over the past few years I’ve lived here I was unhappy with two items and returned them and the manager (or who appeared to be) was extremely short and rude. Coming from someone who worked for ESTEE LAUDER her attitude was beyond inappropriate. If you want good business treat your customers like people and make small talk or a bunch of returns, bad reviews, and unhappy customers is all you’ll be getting. Also may I add I was made aware using a lip brush to apply a tester lipstick was wrong and harmful to the «lipstick» even though the other associate handed my friend I was with the exact same thing to apply ruby woo. Absolutely rude and ridiculous!

Watch out, the two ladies working today are bitchy and unattentive. And the store wasn’t busy AT ALL.

I had a bad experience here 2 years ago, but I decided to drop in today to find a nude colored lipstick and I found Amy (I think she had purple hair at the time) was very helpful!
I’ve noticed some MAC employees are snobby if you’re just browsing or are only looking for one thing. In this case I was only interested in a $ 15 lipstick, but she still took the time to help me out, which I appreciated.

Let me just take a moment to pause and give this place a bow and a round of applause. My experience here yesterday surpassed my expectations and I’m glad that the staff pays attention to each and every customer.
Well, my sister and I come in here because I’m secretly a lipstick fan. I wanted to get some new colors to add to my collection and coming into a store to SEE the actual color is better than guessing online (besides, the color accuracy online is not reliable). When we first walk in, we’re immediately greeted and asked if we’re looking for anything in particular. The first worker asks me what I’m looking for and I tell her I’m interested in the lipstick, but I’d let her know if I find one I like.
I keep looking and I even try a few by taking a swab of color and rubbing it on the back of my hand. I kind of have an idea on what colors I like, but thanks to Precious I was able to see what the two colors I was interested in looked like. She sanitized the colors for me and had me try it on. If I wasn’t satisfied with one she’d ask me more questions asking what I liked until we settled for a Spirit color (nude). I wanted something I could wear to work everyday and she pretty much nailed it in helping me choose a color.
I also told her I wanted something bold. I told her I go out a lot and I don’t do my eye makeup super dramatic so I’d like a lipstick that stands out. I told her I didn’t want something that was too bright and we ended up settling with a matte Russian Red (my favorite so far).
Precious was so helpful and I left satisfied knowing I got great service and the products I wanted.

I LOVE Mac. I am an avid lipstick junkie and I am always in Mac. Unfortunately, in the past month I have been twice and wasn’t helped either time. The first time I went it was the beginning of October because I wanted the candy yum yum lipstick for breast cancer awareness month. I was in the store about 20 minutes and no one asked me did I need anything. I left around 8:30, so i gave them the benefit of doubt because it was close to closing. The second time was today around 3p.m.
I walked around the store for about 15 minutes and I only received a «how are you,» and then they walked off to other customers. No one asked me did I need help or was I interested in making a purchase. They even greeted people who walked in after me and helped them. I will NOT be returning to this store and I am filing a complaint.

Tonight’s experience practically ruined my night, even though it shouldn’t have.
I had come in a few days back purchasing an eyeliner and a primer. The customer service was great, sadly I forgot the associate’s name (maybe about 5″ blonde girl?)
Anyway, the primer didn’t work out for me and I had accidentally thrown out my receipt. So to make sure I could exchange it without a receipt, I called the next day. The girl on the phone said I could exchange without a receipt, perfect.
I finally made it down there, I’m all hash and sweaty because I had just finished work and I told the first associate I saw that I was interested in an exchange. She said ok, I told her what had happened with the primer, that I didn’t like it and it just didn’t work for me because my eyeshadow would drop down to create this raccoon eye effect. Simple enough. So she suggested different items and every time I wasn’t into the product, she would chuckle. I didn’t realize I was funny…
I started looking by myself and then another worker approached me, not sure if she was a manager, with the primer I was going to exchange in her hand. She then proceeds to ask me why I was exchanging the primer, so I then proceed on telling her what I told the other girl, telling her it drops, raccoon eyes, maybe I have oily lids, blah blah. She looks at me as if I’m speaking another language and says, «What do you mean it drops?» Sounding like a broken record, I tell her raccoon eyes, etc. etc. She then goes on and says, «Maybe you didn’t put enough on, oh yeah you didn’t,» opens up the product I use and shows me what I used. At this point I don’t even know why I’m explaining myself, from what I learned working retail is not to interrogate my customer who is making an exchange, not a refund keep in mind. Whatever happened to I just don’t like it?! Then she asks me who I spoke to on the phone about making the exchange with no receipt and I told her I didn’t catch her name. She goes on to say that their policy is no returns or exchanges without receipt… obviously your employees aren’t all on the same page. If I knew that, I wouldn’t have wasted my time going down there in the first place. She says that she’ll let me go this time like I’m trying to sell a stolen Mac product or something.
Already irritated, I just wanted to get whatever so I could get out. Now a male associate was friendly enough to help me out with picking a blush. I was thinking, maybe this visit will turn positive.
Once I went to the register where he began ringing me up, I told him I was exchanging the primer for the blush. His tone COMPLETELY changes (in a bad way) then says, «Where’s your receipt? You can’t do returns or exchanges without a receipt.» I go on to explain that the previous lady I spoke to said she’d let me go this time, but before I could even finish my sentence, he interrupts me saying that there are no returns or exchanges without a receipt… again. I look at him at disbelief. «I’ll let it go this time. Give me your ID. This is a final sale.» I don’t get what was with the attitude, I ended up paying more than the product I was exchanging for.
Still can’t believe how hostile and rude the staff was during this visit. And I’ve been a Mac customer for years. Definitely won’t be coming back to this location.

I’ve been a MAC fan as forever ago. I remember back in the day when I was in college and wore the L’oreal or whatever the most expensive stuff they had there. I always looked in magazine and wanted to be THAT girl. Then I met my prince charming. Back in 2008 I lost a ton of weight (not that it mattered to him) and I was wondering aimlessly around the Galleria and seen those beautiful colors beaming at me like the Las Vegas skyline. He told me to go for it. I seriously thought I was going to break his poor police officer pocket book. We came out with over $ 400 in makeup. Anyone that shops here knows that comes fast.
Over the years, I’ve come to love more and more of their products and now working on my 2^nd big pallet of colors. This MAC I came into this last week needing to match a few new outfits and I was in and out within 10 minutes. That never happens! Very clean, friendly. I look forward to spending a lot of money here, you know to look beautiful of course.

3.9.12
This review is more on the location in terms of stock and service.
I have recently rediscovered the beauty of MAC products. This used to be the place to come for special events (i.e. prom) and that was how I was originally introduced to MAC. I have been using their Fluidline FOREVER but didn’t really invest in anything else. It wasn’t until recently that I have been adding to the collection.
I went into the store because I was interested in buying myself an early V-​day present; the Archie’s Girls (comic book theme) collection had a super cute compact that was perfect for this specific holiday. I had already tried to get it at the Ala Moana location, but they were already sold out! I decided to take my chances at this location even though I knew they usually stock less (just like the Sephora stores). Luckily, they had the color I wanted in stock! I walked in hoping that someone would approach me to inquire if I needed help… sadly I found that at both locations it takes a while for an employee to do so; I was almost ready to head out the door despite my desperate want for the particular product I was looking for. On a brighter note, I had a question about another one of their products and the employee helping me gained some points for being extra helpful. She even sat me down and demo-​ed the product on me so that I could see if I liked it – very smart because I did end up purchasing!
In regards to product, MAC is high quality, long lasting, for eyeshadows or anything colored the pigmentation is great – basically, you pay for what you get! Fav products are def the Fluidline (Blacktrack-​eyeliner, Dipdown-​brow filler; $ 15 each). I also love their mascara and their Studio Fix compacts (~$ 25). Promotional products are also fun with limited edition packaging; the most recent collections are the Archie’s Girls that I mentioned above and a Year of the Snake collection is also available at the moment.
Unilocal 365 Challenge: #068/​365

I love love love love MAC Cosmetics. I’ve been using MAC since they first opened in Hawaii. I must have still been in high school or just graduated high school when MAC finally opened in Hawaii. MAC is one of the few cosmetic products I’ve tried that doesn’t make me break out. I have very sensitive skin. Walking into this store is like being a kid walking into a candy store. I just love it.
If my memory serves me correctly, the first MAC store was in Ala Moana. This Pearlridge branch didn’t open up until years after. I really like this location better than Ala Moana. I can’t say why exactlly, but I think I like the staff better at the Pearlridge one. They don’t seem as «intimidating» at the Ala Moana location. I feel very comfortable at the Pearlridge one.
I love the eyeshadow selection. I have so many palettes at home. It’s not even funny. I think I have them all, actually. I use the Studio Fix on a daily basis. A few years ago, I started using their loose mineral products, and I am in love. This loose mineral really doesn’t show up in pictures when I do photo shoots. It’s flawless. I use a whole bunch of their products on a daily basis, and I love it all.
My only «gripe» is that they discontinued one of the lipsticks I used. It was a Slimshine one. I can’t remember what color it was, but I kept the container… just in case I needed the name of it. MAC also has a recycling program, which I think is pretty cool. I think it was something like if you save 7 or 8 of the powder cases, you can get one for free… but I think you have to mail it or something. I’m not sure. I have a whole bunch. Maybe I should redeem it and save the planet while I’m at it. ;-)

I have mixed feelings about this store. One night I went with my hubby to the store to buy some things and the girl who I knew was helping me. No problems there. When we get into the car, my hubby is asking me «didn’t you see the girl flirting with me?» I was shocked! What worker in their right mind would flirt with a guy who was standing right next to his wife? She’s just lucky I didn’t see her doing it. Now everytime I walk in there I feel just outright awkward. I do not like going to this MAC for this reason.
It’s been a long time and I don’t think the girl works there any more and now when I go everyone is very nice. I noticed there are always new people working so I’m thinking they’ve been having a high turnover rate. Nonetheless, the current workers are very friendly, helpful, and don’t pressure the customers to buy anything.
I just have to take away two stars for the home wrecker.

Unilocal 365 Challenge #94/​365
Do you ever find something that works so well for you that you won’t deviate from it? Well, it WAS like this for me with MAC cosmetics and skin care. I have a huge makeup bag consisting of eye shadow palettes, various colors of lip liner pencils, eyeliner pencils, shades of foundation-​Studio Fix, Pressed/​Blot, false eyelashes, various shades of lipsticks, eye gel liner, makeup brushes!!!)
However, if you read my other posts… I’ve been crossing over to Sephora for other skin care and cosmetics because I’ve found other brands that worked for me as well.
Nevertheless, let me share this with you — I’ve been lazy. I haven’t been putting on makeup for work AT ALL for the past MONTH. It’s one of those funky «seasons» of «I don’t care if I have makeup on or not».
So, this past weekend, I decided that I needed to purchase new foundation powder from Sephora and MAC.
At first, I stopped by the MAC counter at Macy’s since I had a $ 25 Macy’s Gift Card. I found my foundation BUT I zeroed in on the MAC line Pro Longwear Lipcolour because I kid you not… this MAC product will NOT smear if you eat a cheeseburger or a donut! My fave colors? Passion Preserved (evenings) and Stuck on You (everyday use).
BUT, I don’t use the clear lipgloss, so I noticed that they had a Pro Longwear Lipcreme (sweeeeet). I inquired with the sales girl, who assured me that if I didn’t like applying all the time but only once or twice throughout the day… then this may be the product for me. The color to match what I usually buy in Lipcolour?
Endless Drama (hmmm…)
They didn’t have it in stock but she was great enough to share that she will contact the MAC store if they have any in stock and if yes, she’ll have them hold one for me. How nice is that? (Note: I never had any problems with the MAC counter at Macy’s – they will not only help you find the perfect shade but they will coach you on how to apply your own makeup)
I purchased my foundation and walked with my daughter to the MAC Store.
In years past, I always spoke with Tiffany or other sales associate that always applied their makeup so pretty, which was pretty strategic for management because here you are so admiring their different shades, foundation… that you’ll end up wanting that look – you’ll end up walking out of there with over $ 200 worth of makeup and brushes.
Anyhow, that day I shared with one of the girls at the register that I had a lipstick on hold for me and that Macy’s called over. They knew who I was referring to and they called for her from the back. When she came out, I was alittle taken back.
She didn’t apply her makeup nicely. Then, I looked at some of the other girls in the store and thought, «whoa…did they let themselves go… or are they going through the season of I don’t care how I look like me?»
Not sure what happened to this MAC cosmetics store but it seems like it kind of went downhill.
Nevertheless, I still ended up with my Endless Drama Pro Longwear Lipcreme but I think I may shop at the MAC cosmetics counter at Macy’s because they were actually carrying the most recent items for the holiday season AND a new theme of makeup brushes.
If I do venture to this store, it will most likely be eyeshadow colors for my palettes since it’s cheaper than buying a single eyeshadow color.
However, that may be for awhile because Sephora carries a line that has pretty eyeshadows… but that’s another story *wink*