Cycle City

The salesman was friendly, knowledgeable and helpful. He shared lots of useful information with me.

Started buying random things here i.e. :headlight, tubes tires etc for my high dollar full suspension specialized… right upfront, dudes were stand up gents…
Today I took home a sweet Trek roadbike… I myself 100% of the time know what I’m looking for, yet I gotta be honest I learned so much from the informative down to earth guys there… talk about being extremely thorough from the walk around on the bikes to the explanation of every detail about the test ride I went on using multiple bikes, etc… they praised the fact that I go out and ride them 15−20min!!!
Not ONLY did I pay below blue book, and cheaper than online prices for a NEW badass trek, I got the full service treatment leaving me overly confident in my purchase…
Initially I thought, great, west end alameda bike shop, high dollar bikes with sales guys that will shine you on if your not in their bike club…
Wrong!
I don’t look like your average road bike rider from the west end… these guys ROCK. If you want honest eye to eye contact, diligence, more than fair pricing, along with top shelf tech support, shop and or buy your next trek here!
Two thumbs up you guys!
Thanks again for a smooth transaction!

Got my new Trek 7.3 FX today and Robert was very helpful and patient with my MANY novice questions! Although I came in to check out a 7.2 FX they put together at my request (which was put on hold for me) I ended up getting the 7.3 FX. (The 7.3 FX was my first choice but felt guilty spending the money the previous week I test rode it.) I highly recommend Cycle City and will be returning for all my bike needs.

I’m kicking myself because I didn’t catch these guy’s names, but I brought my dad’s old bike in to get fixed up and they were extremely helpful. Both the guy with the beard and the older guy with glasses, very friendly, knowledgable and helpful. Took the time to walk me through the entire process, gave me suggestions on how to improve the bike, but never the hard sell. They even pulled out a couple wheels from the back to use as examples to explain how bike wheels had changed over the years. Come on, that’s great stuff.
Would happily recommend them to anyone, whether you want to buy a new bike or just get your beater fixed up.

The only bike shop I have gone to the last 7 years. Good customer service always helpful and carry quality parts. If they don’t have what your looking for I’m sure they can order for you just ask them.

Good selection of bikes. A bit on the pricey side. But, great service. I will surely go back.

Walked right in and Gavin immediately asked me if he could help me. I was looking for a 10 speed chain, so he brought out ALL of them and explained the differences between them. After I had made my selection he gave me installation instructions and was friendly throughout the whole process. Can’t beat the convenience, professionalism, and willingness to impart information!

If you call and a young woman answers, hang up. Every one of my questions was met with that You’re a Fucking Idiot voice. Look, I don’t know how to fix bikes. That’s why you have a job. On top of that I only asked two simple things before her acid voice made me want to hang up as fast as possible. Why don’t you stop being an asshole? That would rule. The world is hard enough already. Go to a friendly bike shop.

Harry is the owner. I bought a 2014 trek superfly 8 from him last year and I love it.

I found this place by chance. The moment I walked in I was greeted with a smile and hello, They kindly asked if I needed any help. I told him that I was looking for a seat stem, He asked the size after I told him it was about a 1 ¹⁄₈. He said that he could sell me a pole although it would be best to bring in the original as the dia is marked at the base and the dia change from bike to bike and frame to frame. After asking me why I needed the new pole he explained to me how to adjust the pole I had and that unless I wanted to have to seats that were interchangeable there was no need to buy another one. They get 5 stars for not trying to over sell and do what a true bike shop should do, and that is Help the Customer. I will make sure they get all my future business. Thank You to all.

We’ve bought two bikes from them (a men’s Elektra Townie and a women’s Trek Allant) as well as a couple of accessories. Friendly staff — they are very knowledgeable and helpful. We brought my husband’s bike in yesterday because there was an issue with the chain. They fixed it right away and tested it out to make sure everything worked smoothly. While we waited, they talked to us about the best bike trails in the area. Always a positive experience at Cycle City!

Great service but the best employee is no longer there. Still a good shop but will never be the same.:-(

I had to have a broken spoke replaced and I was able to get an appointment within a few days to get it done. I dropped off the bike, the work was done on time, and I picked it up. Based on this I had a good experience and would recommend them for repair work.
This was much better then the response I got from another bike shop in Alameda who could not get me in for 2 weeks.

I called on a friday to see if they carried a special lubricant for my old rockshox judy fork. Micah said they did not, but if I needed some lube they had it in the shop and I was welcome to grab some. This is the kind of bike shop that is customer focused. He hooked me up big time and I was riding that weekend. Saved a bunch of time waiting for a special order. Thanks guys.
Jon

Great service! These guys also know what they are talking about when it comes to taking care of bikes. I’ve had my Trek Mountain Bike for almost a year now (¹²⁄₂₀₁₂), and I’ve had no problems with it. My tuneup that I had from them a few months ago was also free. If you are serious about a great workout, and if you are a big fan of good quality Mountain Bikes like I am, then Cycle City in Alameda is the way to go. Thanks so much.

Came in to true two wheels. Front wheel was repaired appropriately. Rear wheel was tuned but a squeaking sound continued when I rode it out of the shop. I came back to inquire the same day about the squeaking and was told it just needs oil, this was the owner. Not knowing much about bikes myself I went on my way. Checked all the spokes on the rear wheel and turns out the squeaking is coming from a spoke that is completely loose and is rubbing against a neighboring spoke. That is pathetic. If I pay $ 25 to get wheels trued, then I expect it to be trued and appropriately tuned.
Update:
went back to the shop, begrudgingly. The owner spent about half an hour trying to tweak the spokes and nipples himself, and oiling the heck out of the nipples. This really helped to eliminate the squeaking noise. I really appreciate his time and effort. Will actually go back to the shop again! Super plus that they’re open on the weekends.

I bought a kids bike here for my daughter and the process was seamless. They couldn’t install the training wheels that day but invited me to come back if I had problems. The salesman adjusted the seat and handlebars to fit her perfectly. I was able to install the wheels but couldn’t tighten them so I took it back the next day and they tightened them on the spot & applauded my handy-​woman skills.
They don’t have a «trade up» program like the other bicycle shop in town.

Service is great. Prices are a bit high but that’s the way it goes. They happily worked on my daughters Tinkerbell bike from WalMart and didn’t treat us like we were crazy for wanting it fixed. When we picked it up they went outside to watch her ride and cheer her on. That’s why I love Alameda.

I’m so disappointed with wanting to write this review… I returned to Cycle City the other day for assistance with a bike I bought at WalMart… yes WalMart (I know). I’ve brought two other outside bikes here in the past (purchased at actual bike shops), and received stellar service. That was then… this is now.
I requested assistance with repairs and was open about not knowing much about bikes. The man who was assisting me checked out the flat tire and quoted me a price for replacing the tube, okay fine. I then showed him where my son managed to warp the bike handle bars and asked for a quote for repairs. He tinkered with it and reported back that I needed a new stem and handle bars… then delivered the blow that the cost of repairs would be more than the value of the bike. No price was ever quoted. I accepted this and asked if he could recommend a bike shop that sold rehabbed/​used bikes. His response to my inquiry is what warrants this rating… he replied «there’s this place on the base that helps out unfortunate kids… maybe your son could find one there.»
The look on his face said it all and I was so baffled by his response that I thanked him and left. The assumption that my son was an «unfortunate» kid that needed a bike was completely f*cked up and unexpected. After replacing a stolen $ 450 bike and now needing to replace a *gulp* WalMart bike, I figured I’d accept that maybe my 15 year old might do better with a used bike to get him from A to B.
The one star is for his recommendation of the «place on the base». They were amazing, treated me well, gave great service, and fixed his bike for $ 23 — new tube and all. Also, he did not need a new stem– just a new set of handlebars. Lesson learned. Two things I will never do again are a) Go to Cycle City b) Buy a bike from WalMart

I’ve been here a bunch of times since commuting to work by bike. The first visit was for a major tune-​up and I learned all the stuff previous bike shops did wrong (mainly with the low-​quality tires). I had to return because of a mysteriously deflating front tire, which they quickly solved (the rim was the wrong size for the tire) and had me back on the road. The mechanics always seem busy, but they have made time for me every time I’ve walked in. I’m sure there are more affordable (re: less expert) and flashier bike stores that have more product variety, but every time I go to Cycle CIty I know that I’m paying for a top-​tier mechanic’s time and the best, most solid equipment that will last for years.