Pet Food Express

This was my first time using a dog wash station. I usually wash the dog in the bath tub, but I wasn’t near home and the dog needed a bath. You pay for a token at the register, then insert the token at the wash station. There is a turn knob to select washing, rinsing and blowing. The token includes approximately half an hour. I forget if they said 25 or 30 minutes. I have a med short haired dog, so the time for one token, I could have washed and dried three dogs if I didn’t dry them completely. The apron they provide has a stale water smell but it kept me dry from the dog shaking water off. They provide 3 towels to dry the dog. I probably won’t come back to use their wash station because I think $ 15 is a lot for 10 minutes. I would probably use it if I had a big furry dog. Staff was friendly and they had a good stock of staple items for the fur baby.

Other than the cost of items being pretty high, customer service is good if you need their help or have plenty of questions. However, on the matter of price, they do offer discounts such as buy 3 get the 4^th free and their low price guarantee if you see the same exact item at a competitor’s store. I generally price beat my dog and cat foods here with the price of Pet Club, but it seems Pet Club never wants to reveal their prices over the phone when a PFE store calls. In the last few visits at PFE Alameda, their employees were price matching items rather than price beating with my evidence of the price difference. Although, it’s just a dollar, it is still a saving. And because as the customer, when they adjust the prices on their screen, sometimes you don’t know what they’ve entered until you get your receipt. It feels a little petty bringing it up, but if their competitors can sell it at a lower price, PFE shouldn’t have a problem doing the same and since they don’t, I like to take advantage of the price beat program. It seems their newer employees need a reminder that price beating items over $ 10.00 means making the new price $ 1 less than their competitor’s or if it’s under $ 10, they’re price beating their competitor’s price by 10%.

I came here today with my boyfriend and we brought his parents’ new puppy for their Saturday morning pet clinic. He’s 11 weeks old, so he got «puppy pack 2,» which included boosters for a couple different things, plus he got microchipped. The cost was $ 79, and with a $ 5 coupon, it was $ 74.00. The cost was extremely nice. The vet and her techs were very fast, efficient, and extremely nice. My only suggestion would be to get here early if you’d like to see the vet. The hours are 9:30 — 11:30, we got in line at 9:00, and were the first ones to see the vet. But people joined the line RIGHT with us, too. I’d DEFINITELY come back for their vet services. It was so convenient! The company for the vet services was VIP Pet Care.
I’ve also visited the store on occasion since they have a self-​serve pet bath in the back. You get tokens and can choose from a couple different shampoo formulations. I think they have five (?) bath stations.

best customer service ever.

When they decide to raise the price on something, BEWARE.
My dog’s food went from $ 54.99 to $ 64.99 without warning. An 18% increase! That’s ridiculous.
It’s basically a Buy 3 Get the 4^th Free store or shop elsewhere because this company wants to rip you off.
This is for the company as a whole, not this individual store.
With that said, the employees are usually lovely. And drastically underpaid for their training and knowledge.

This place is great and all the people who work are there are always so helpful and HAPPY! Real animal lovers, very knowledgable staff. We buy all our dog’s food here. Even better is the self dog wash! We have a BIG dog and this is the only place we wash him. We walked down to get our big guy washed and realized we forgot the wash token when we arrived. The manager kindly gave us a token, free of charge, saving us another trip. THANK YOU!!!

My husband and I have previously stopped in to Petfood Express for the Vet clinic that is held every Saturday in the morning. Our dog is now getting older (15!) And I unfortunately stopped in looking for an E collar for a hot spot. As other reviews mentioned, customer service is a selling point here. A sales associate (Melisa, Michelle?) showed me an inflatable E collar to make my baby more comfortable during healing. She opened it to show me and help me size it, and even worked very hard to blow it up for me! When one of the collars didn’t blow up properly, she and her manager found another and she made sure it functioned and was inflated before I left.
Thank you for the warm service. The hot spot is gone and instead of a torture device, the E collar seemed like a cushion during the healing period

This is our go-​to spot for our two cats, Cookie (the 3 year old) and Katniss (the 5 month old) when they need food. Okay, I’m diggin the deal on their «Buy 3, Get the 4^th Free» deal. I just wish that they also offered some kind of loyalty card with more benefits because food for 2 cats is no joke! It was okay for Cookie (even though she could use to lose some weight) when we had to just buy food for her. Now that Katniss is here, phew! Don’t get me started on the cat litter budget. Oh boy.
Anyway, the employees here at this location are super friendly, knowledgeable, and quick to ring you up. The store is always clean and their shelves are organized for easy shopping. Just wish they had a loyalty program for frequent shoppers.

This store is awesome and reliable for all my cat’s needs. I had a newly adopted cat who kept getting sick from commercial brand cat foods, and the associates asked many questions about my cat in order to suggest a grain-​free food she could switch to. The type they suggested has worked out perfectly and my cat is healthy again.
As others said, I have also experienced great service here. They are very accomodating if you explain you were dissatisfied with a product, or have seen a lower price at a competitor. Will defiinitely come here from now on.

My husband and I brought our dog, Teddy, here for a bath. He usually gives the dog a bath in our tub. Dog is never a happy camper when he gets a bath, so I did not know what to expect. The price was reasonable ($ 15) compared to what Petco wanted to charge.
Once in the pet store, we paid the cashier first and he gave us a token to use in the back area where the six bath stations were located. There were written instructions posted on the wall as to what to do — 3 choices on the bath, rinse and blow dry.
These dog bathtubs were easier on my husband’s back and knees. No more stiff lower back and achy knees. Tubs were elevated and there were two nozzles — one for washing/​rinsing and the other for blow dry (cool air). They also had two short leashes to hook onto the dog’s collar.
Definitely we will return to give Teddy his baths and also to patronize the business. The employees were friendly and helpful.

They don’t stock the food we use for our puppy, but they order it for us every time we need and call us when it arrives for pick-​up at their store. Their staff is very helpful, and there is still a good variety of products at their store. Their baths are great— the water is just the right temperature and stream just the right amount of force. On Saturdays they have a mobile vet come to their store for limited, affordable services; we had our puppy microchipped. He was totally comfortable, and they did an efficient and quick job. I definitely support them.

Had a wipeout involving shoes and a curb yesterday so pal offered to pick up dog food for me. Called PFE at 8am and they cheerily answered the phone even though they are not open until 10am. Asked if they would pull big ass bag of ridiculously expensive dog food and have it at the cash register so said pal only has to pick it up. They said they would be happy to. Yay Pet Food Express, yay pal!
Now, I need to find some sensible shoes. But I am not changing my icon, not yet…
Second update: my fingers are jacked up from the fall so, I am henpecking at the keyboard; you know I am liking them, now.
Dog v skunk resulted in need for bathing, not at my house. Staff very helpful even though dog made entire store smell like a roadside causality.

The selling point of this store is the staff: the people here seem to really love their jobs and the clientele — of the 4 footed kind. I have brought my dog in a few times (uncommon breed of hound) and one staff member always seems to know about the breed — which is impressive. They are very helpful, and waft I find to be a godsend: they know their products! Seriously, I found myself raising two five week old feral kittens and the staff was truly helpful and informative as to what I would need and should/​not do. One thing that stands out every time I am there: these people are always smiling. Seriously! Even when you walk in and see the staff talking amongst themselves, they are obviously enjoying each other’s company. The only reason why they do not have five stars: this place is not cheap. The products that they sell are good, which is probably why the higher prices.

Just moved here and been looking for all my go to places in and around Oakland. Went to Petco before and it was just kind of a depressing store. Then I tried out Pet Food Express. I love how welcoming everyone is as soon as you walk in the door! The last two times the same guy has helped me pick out food for my cat, he was so helpful! Shopping at a business like this really makes me feel so much more comfortable with my move. Thanks so much for existing Pet Food Express!

Great place to pick up your food, treats, etc. Prices are reasonable and customer service have been generally good. They have a scale here, so you are able to keep track of your dog’s weight. Washing station is very convenient if you don’t want to use your own bath to bathes the dogs. I bathes my dogs at home generally, but some of the foster dogs in our rescue was so dirty I didn’t want to use my bath tub, so I used this place instead.

I love this place and go here for all my pet supply needs. Their customer service makes shopping here thoroughly enjoyable and all their associates are crazy about pets. There is not one time I have received bad customer service and everyone is knowledgable in regards to dogs. I go here to wash my dog — it’s 4 tokens for $ 45 (each token lasts 25 minutes) and 10 tokens for $ 100. It really saves a lot of trouble when you can just take care of bathing your pet in their facilities. I used to go to Petco but their associates are unpleasant and unwilling to help.

Really outstanding customer service! I was a big fan of the Petco in Alameda just because of the selection, but the super wonderful customer service here has really won me over! Most of the PFE close at 8 pl but this one is open an extra half an hour which is perfect for me tonight! Super easy to exchange a dog harness my roomie accidentily opened and get some good pet food for my pups. i didnt feel hurried at all even though i came in right at store closing — there was a large dog leaving the store i commented on and the clerk called up
the manager just to find out the brand of dog for me! Super nice!!!

Just adopted a dog from the local shelter. They provided us with a 20% off pet food express coupon.
We are first time dog owners and needed as much advice as we could get. So far the employees we’ve encountered offer us incredible customer service. Super knowledgable and always reminding us that if it doesn’t work, bring it back.
I can’t speak on price but with this kind of service even my cheap ass is willing to pay a little more.

This location is a lot better than the Oakland one. The location is bigger and the customer service is better. The parking lot sucks, but hey, I’ll take the good customer service any day!

I love this place, it was my first time @ this pet supply store & I was blown out of the water. Brooke and Kendra were so knowledgable & sweet. Hanz was a very happy dog! I planned on buying a few items but it turned into several because they had such awesome selection & service.