AT&T

Terrible customer service. We went in trying to buy two new phones and the girl helping doesn’t want to help us at all.

Justin was great.
I walk in with my wife’s Verizon burner, a new unlocked Moto G (I think), my own AT&T iPhone 6, a couple scraps of paper with phone numbers, pin numbers and account details, and absolutely zero knowledge of what I’m doing.
Within a few minutes he was able to tell me that what I was looking to do was get a sim card for the new phone.
He does some stuff and asks me a bunch of simple questions. I don’t have the answer to some of them, so I call the people who know on my working phone. Justin is very patient through all of this.
Then he tries to figure out the Verizon account number so my wife’s mobile number stays the same, which turns out to be more challenging than he expected. I am very patient through that process, and used the time to take a couple pictures in the store and screw around on Instagram. I was just glad that the missus would no longer want to borrow my phone for streaming Pandora on her runs.
Long story short, like magic, I walk out of there with two modern working phones.
Part of me wanted to snap the burner in half and throw it into trash. That would be badass, but I think there may still be pictures of my daughter on that thing, so I just put it in my pocket and got a celebratory frappuccino at Starbucks. Don’t judge me. I mean, what else are you going to do at the mall?

Holy crap! This store is the worst! They lie and cheat. I added a line here and my bill hasn’t been correct since!
It’s weird, they always overcharge me, seems their computers can’t charge the correct price ever, but they have no problems charging more.
Avoid this store unless you are made of gold.

AT&T has a reputation for being a bad cellular provider and that is not without a reason. They are consistently ranked the worst cellular provider in the USA. I have their service for only one reason and that they allow data surfing while talking on the phone. Once they get rid of them they will certainly loose me.
This particular store is actually very nice. The staff is very good and friendly. They serve on «first come first serve» basis so make sure you let them know that you have some business there and not just checking out new devices.