Mechanics Bank

I’m a local small business, and have been using Mechanics for my banking needs for 11 years. They have a small town feel, where they know me name, and I don’t feel like just another number, as I do at the larger bank chains. And Jason is the best manager too. I always feel he’s got my back and is available for any issues that may arise.

I have tried so many times to give this bank a chance and they provide terrible customer service. Talk to you like they are corporate robots and charge exorbitant amounts for things.
They make me so angry that I can’t even form a decent review. Suffice to say there are many other banks, local ones, who provide much better service.
Oh, and Mechanics is no longer a local bank as they are being taken over by Ford! Hence the corporate BS.

Today I went in to get help with my online banking. Stephanie Rogers helped my she was so very patient helpful with all my banking. I had so many questions she was still patient. Excellent customer service. I will definitely recommend her to my family and friends for all financial needs. She should be commended for her dedication to Mechanics Bank. A extremely satisfied customer.

We have our money and our mortgage with Mechanics. The people here are so nice and we get the glow of keeping our money local.

Add me to the list of Mechanics Bank lovers! This is a small bank with caring staff who gets to know you and your family and bends over backward to help if ever you have a problem. Need something done at the last minute? They do it. Can’t figure something out in your account? Just call and whoever picks up the phone is incredibly helpful.
An added plus is their new phone App which makes logging into your account when you’re on the go really easy. It’s saved me many times while I was traveling and had to transfer money from one account to another or just check my balance.
After being with big, impersonal banks like BofA and Wells I’m glad I moved over to Mechanics.

I love Mechanics Bank-​Especially this location-​I will never go anywhere else-​this bank is THE BEST. Staff are so nice and make you feel part of their Mechanic Bank family, they are professional yet treat you wonderful-​they CARE. I love Stephanie, she has helped me with two problems since I have been with Mechanics-​once when a false charge was on my account and another time when my purse was stolen with all my ID and bank info-​She is absolutely awesome! Everyone there is very friendly, no pressure to purchase products, and they are the best and most knowledgeable concerning banking. Mechanics fan forever!

Simply put, the people who work at this branch of Mechanic’s Bank are superstars at customer service. I was desperate to get away from Chase, and it’s been wonderful and refreshing to have personal customer service from the get-​go. They really go the extra mile, too — last saturday I showed up a half an hour before closing with some banking that required about 10 cashier’s checks and the teller (Jennifer La Torre) was delightful, even though she had to stay a little late to finish the transaction.
The branch manager, Christina Saballos, has taken great care of me too — my ATM got lost and somehow a new one didn’t get re-​ordered and she put a rush order on it and made sure that I wasn’t charged for the rush order.
All of the tellers are super nice. Haven’t had a bad experience yet.

Mechanics Banks in Albany is my bank for a year and I would like to say that I am very happy to do business with then. Customers service is outstanding !!!
I definitely recommend Mechanics Bank for all people who want to have an awesome deal with the bank financial businesses.
I am very grateful to each employee to be so caring and attentive to me all the time. :) Thanks guys!

I switched from BofA to Mechanics almost two years ago, and I couldn’t be happier that I did. Mechanics treats me like a respected human being and a valued customer. Their customer service is just excellent. If I don’t want to make a trip to the bank, I can call their 800 number and an actual human being answers the phone and answers my question or fixes my problem. The staff in the Albany branch got to know me right away, and they actually act as though they care about helping me handle financial matters efficiently. Mechanics automatically reimburses me for any ATM fees charged by other banks. This really comes in handy when I’m traveling.
After 20 years of banking at BofA, I had begun to feel, not like a customer, but like prey. BofA was constantly trying to trick me into paying another fee. At Mechanics, the staff works with me to help me avoid fees.
I should have switched to Mechanics 20 years ago.

Unfortunately Mechanics Bank is now doing what the other ‘big’ banks do, charging small fees for services that were once free without clearly notifying customers. The recent charge is for including scanned images of canceled checks with monthly statements. This is a mistake in today’s climate (occupy…) for Mechanics to do this. It may be time to switch to a credit union.

We switched from Citibank to Mechanics several years ago and we LOVE it. No more surly, incompetent bank tellers for us! I can’t say enough good things about Mech Bank. The folks here are super pleasant and helpful. It isn’t super close to our house, but it works. The most amazing thing is what happens when you call the 800 number. There is not automated maze, someone picks up after the first ring, and they help you!
The one thing Mech Bank doesn’t do as well is online banking. Their site is clunky. It works, it just isn’t slick. More recently they’ve upgraded it significantly, but I’d still like it to be better.

This bank is truly one of a kind. Walking in you are greeted by name with a smile. They are always pleasant and unbelievably happy. Jason, the bank manager, is amazing. Superior service, customer first and always willing to go above and beyond is what separates this bank from the rest. Use them if you are at all able to.

If I wasn’t already a First Republic customer, this Mechanics Bank would be my branch. I sometimes come for the ATMs, but also had to go inside for some non-​customer assistance. Wow. These guys get service and their Community. I still don’t plan to switch, but if you’re reading this and bank with B of A (or other mega institution), maybe you should!

This is my bank, although not my branch. When I have come here, and I have several times, I have been well treated. Mechanics is a well run, friendly bank. I can but echo Eric B.‘s exhortation: if you’re banking w/​one of the megabanks (BofA, Wells Fargo, Chase), switch to Mechanics. You will not regret it. They reimburse you for ATM fees worldwide, they did not contribute to the housing debacle and they didn’t take any bailout money. It’s a family owned bank and we couldn’t be happier.

I have never had such great service at a bank in my life! They are the most friendly people, always eager to help you with all your banking needs. The bank manager, Jason, seems to know everybody by their first name and is always ready to help you with any problems you may have. Highly recommend this bank, especially this branch!

I’ll never change banks. Mechanics is so much better than any wells fargo BofA bank. The service is better and there are less fees… it’s a no brainer. Mechanics bank even reimburses you if you use a diffrent banks atm and that bank charges you.
Switch to Mechanics now!

I’m giving this branch five stars because the Solano branch kicks so much ass, and I have never had anything but awesome service from this bank in general, so by default, this branch gets five stars. It also gets my love and attention because it’s close by my house, there’s a parking lot, and all the tellers are hermetically sealed behind a wall of inch-​think plastic, so you can pretend that you’re in the Bank Teller Aquarium!