Big 5 Sporting Goods

I went in on a Saturday afternoon and it was pretty busy. I tried on at least six pair of shoes and the associate named Charlotte was super helpful; she looked in the back for additional options, checked in on me without being pushy and remained calm, cool & collected while simultaneously helping several other customers. I overheard a customer in the shoe department say to her, «This is the best customer service experience I’ve ever had at a Big 5. You’ve been great-​thanks.» My sentiments exactly. The associates at the register were also very professional and kept calm, clear communication with me despite the hectic atmosphere. I will go back again and recommend to my family and friends.

If you are looking for some sort of customer service… Do Not go here! I was in the store 29 Mar at 6:30. Walking around the weights looking for a z curl bar for a good 5 – 10 minutes. No one of the 3 individuals I saw“working” ever acknowledged my presence, they looked at me a couple of times but were way more interested in sorting baseball bats and gloves than seeing if I needed anything. A few minutes later a fourth person came out of the back and asked if I was finding what I needed. Told him what it was and he was able to find it in the back. He have me a 10% discount when I told him his workmates couldn’t care less if I was in the store. But, I’m fairly certain I will buy anywhere else but there in the future. The lack of concern the employees showed for me will hit the bottom line for this establishment. IF that is how they continue to do, «business». Their bosses might want to look into some remedial training in customer service. I try to support local businesses but this makes it difficult to not want to shop online.

Your typical Big 5 store; Not very «big» but jammed full of stuff. My daughter and I showed up early on a weekday to buy a gift. The staffer up front was friendly enough, but he had no idea where the portable soccer goals were. He walked around looking for them, just as we would have if we had been unassisted. We followed him and found them together. Only one model was offered, but it was on sale and pretty good quality. A fairly easy purchase overall.