Dillard’s

They have a wide selection of designer brands. I’ve had good experiences with the staff in the past but today we came across a unfriendly lady in the children’s dept. The spokeswoman for the James Avery jewelry is very nice! Huge selection. Check it out!

Worst every in women’s accessories.. I bought a Coach hand bag a few months ago. Intended to use it for winter. When I finally unwrapped it I saw it was a FAKE!!! I went in to return it but the would not even exchange it. The manager said it was probably a return swapped and I bought it. Who cares how! They didn’t catch it and now 300 $ is just Gone!!! Go to Macy’s. They will never sell a knock off. Sad. just sad. How the heck can they sell an illegal hand bag and not know. I wish I knew more about coach before I bought it. The sales rep OBVIOUSLY has no clue and the manager didn’t care. With a receipt and all the tags from dillards they wouldn’t even give me store credit. Never again!!!

I am glad that we have this choice in shopping on the westside. But, they need help in the shoe department. I make the trek across town to the other Dillards when I need shoes.

This is definitely smaller it seems than the Dillards in uptown but service here has been very friendly and helpful. It was also great that 2 days a year they decide to give 20% off to all military and families… I was lucky enough to take advantage of those days this week due to my husband’s service.
In ABQ dillards is my go-​to dept store vs. macys. The shoes are way better in terms of selection, the makeup department is much better (they have Chanel which macys in ABQ doesn’t have), they have a great purse and hosiery department as well. Their selection is more «high end» definitely than any other department store in the area.
The other great thing about dillards which seems small but is so nice… is that when you call the store you actually get picked up by an actual PERSON. When I have called macys for a question you have to listen to a long recording, press «1» for english, press # for which department, etc. and it takes forever to actually SPEAK to someone. I think in this way you can definitely tell that Dillards really tries to focus on customer service and I like that!