Hancock Fabrics

I am NOT the Sharon L that previously posted the unflattering remarks! I shopped at the San Mateo store this morning and came home extremely happy and wondering why I didn’t drive that little extra to go there more often. Yes, the store could use some updating, but that is not a concern to me when shopping for fabric. I was especially impressed by the clerk, Francis, who was helpful, efficient and friendly. I can’t say enough complimentary things about her. She is a real «keeper», I hope to see her again when I go back for another shopping spree.

When I first started shopping here four years ago the staff was nice if a little undereducated about their inventory. They’ve steadily gone down hill in customer service and selection.
I now call this the Ghetto Hancock cause I feel like the some of the employees would rather shank me than help me. The worst aspect of this location is the fat (unnaturally) red headed beeyotch with a bad attitude who happens to be one of the managers. I’m pretty sure she is the reason that they have a revolving door for all the employees that come and go.
The ones that stay are retardly slow and I’m pretty sure they are all on qualudes to put up with their bitchy ass manager. I’ve seen her more than a few time get snarky with staff and customers. Super unprofessional. Don’t know why she still works there. I’ve gotten to the point I would rather go to the Coors location (which is hella far out of my way) than deal with her bitch ass or the zombie like employees that are at the San Mateo location.

The real star of this location is Frances. She is lightning fast and super intelligent, helpful & nice — which makes her a force to be reckoned with! They always have a great selection of a upholstery fabrics on the remnant tables for five dollars a yard! Compared to Jo-Ann’s this store is a little worn out looking but they actually do have a good selection of fabric & notions… and they have Frances — the woman is seriously so good that I only go somewhere else if I absolutely have to!

Friendly staff. Limited offerings, however, and surprisingly so.