Macy’s

This review is based on our wedding registry, in-​store and on-​line. Also on the service we received.
We registered at Macy’s since it would serve both our out-​of-​town guests and local guests. The initial registration was simple, at least I think so since my wife (then fiancée) did it all. We were able to see SOME of our items at the store, but most had to be viewed on-​line. This store simply doesn’t carry that much inventory.
Throughout the 9 months before the wedding, items on the registry would become unavailable at times. Keep a close eye on it so you may add replacement items.
Most all our guests chose to have the gifts sent to our house, very convenient! The boxes were expertly wrapped and I don’t believe a single item was broken.
Advice: Sign up for Macy’s Star Rewards BEFORE the registry goes active, you must have a Macy’s card to do this. Then you will get credit for all that is purchased on your behalf.
Post wedding, we went in to complete our registry. Dominic Trujillo was brilliant! He was super helpful. Applied all the discounts that we were eligible for (pretty good one on items left over) and he was able to find what we needed either in store or on-​line. Within weeks everything was complete.
Observations:
1. They do need to have their employees (not sure if enough of them) actively offering to help.
2. When you do get help, I’ve found them to be very polite and helpful.
3. The store is kind of dead, must do a lot of business on-​line. Some employees tend to be standing around since there’s not much to do.
4. I understand that this store sells a lot of china in the region. Decent selection on site.

As a medium city, this is a smaller Macy’s. However, there is plenty of selection, frequent sales, and good quality items. Staffing can be light, but I’ve never had a problem finding help when I need it.

I’ve see dollar tree stores that are cleaner and better kept. Used coffee cups on display shelve next to clothes. Clutter everywhere. Items just thrown around

My son and I went in to buy a suit — for an impromptu occasion. We met the most callous and condescending salesclerk by the name of Barbara. Apparently, the woman is considered a «manager» of one of the departments or something. She didn’t appear that she wanted to help us with our selections and when we had decided to purchase a pair of shoes — we had to walk it over to another section of the department so that we could pay for said shoes. Apparently, Barbara believes that some customers like to walk out without paying for shoes. I have no idea how she derives at deciding exactly what customers do not pay for shoes — does she decide by height? Weight? Hair length? Maybe by the style of shirts customers wear? Stripes? Polka Dots? Or I wonder if it could be. NO…by the color of one’s skin — or being that we were with two of my son’s college age friends… maybe Barbara is an agist? I’m sure anyone who would ever want to get inside her head — which maybe absolutely… no one… would ever be able to tell. Let’s just say that it was all a very unnecessary experience for us — seeing that we were already in the process of buying approximately $ 700.00 worth toward my son’s suit. At that point, I felt that we should have got our refund and walked out of the store. But, lo’ and behold! We ran into the store manager — but not before being accosted by another worker from the store — whom I’m sure Barbara sicced on us before we got to the exit. So, along comes «young master» who asks us if we paid for our shoes. I was so flabbergasted at the inquiry. Not only was it the SECOND time we had been asked; but «young master» was breathing heavily and sweating when he reared around a corner… somewhat panting. I couldn’t decide if he was running FOR Barbara or running FROM Barbara. I told «young master» that if he and Barbara had been attentive to their customers’ needs — that maybe they would have a slight grasp on what transactions had taken place under their noses. I sent «young master» back to the «B» and that was that. The store manager apologized for the disgusting behavior of her employees. Nonetheless… me thinks we’ll do our shopping elsewhere from here on.
PS Barbara and her «young master» hang out in the shoe section. Go figure. These were the LEAST helpful places throughout the entire store. «Young Master» even turned his back on us and acted as if he did not see us… while Barbara pretended that we didn’t exist while stabbing at an unknown object behind her cash register while taking side long glances at us. Hmmmmm… I guess she doesn’t think that sitting down trying shoes on… in front of shoes… means people want to buy shoes. The store manager had to call her over to help us with the shoes! WOW! Maybe they need to retire the «Barbara Model»…

I always find something I love here, either clothes, shoes or housewares. I would definitely recommend getting their AMEX card, I get tons of Macys cash rewards plus coupons.

Someone please explain to me why I can walk thru the perfume section and have half a dozen people more than happy to hose me down with over bearing strong perfume but you have to work to find someone to get shoes!!! Makes me feel like a stalker. Really small junior section. What about us vertically challenged gals macys!!! This Macy’s is much better than the one at cottonwood but still has a long way to go.

I do NOT understand the Macy’s business model. It appears to be:
1.) Have 20% off sales all the time so people know only to shop during the sale.
2.) Do not have enough workers and do not put them on commission so even if you want to buy something, you can’t find someone to actually take your money. I’ve actually left Macy’s in the past in frustration after trying to find a cashier.
This Macy’s is a bit better run than your average. The workers are alert, organized and actually come over to help you. Two ladies, yes TWO!, came over to help and suggest some things for my trip for which I was shopping. I practically fell over since I was not used to the attention. Kudos to the management here. Give your staff a raise.

This spot offers most of the typical items you’d expect at Macy’s. Even though it’s smaller, it still offers some good variety in fashion items.
When items are on sale here, you can score some really great deals. I found a Calvin Klein slim fit, long sleeve, button-​down shirt for $ 6! Crazy! They have a good selection for work place clothing as well as shoes. The casual clothing is plentiful and there’s something for everyone as far as style goes, from very basic to trendy.
The customer service and helpful and friendly.