Walgreens

I love how every time I walk into this store there is a bounty of new merchandise to browse. I usually am able to find what I need which saves me a trip to the new Wally World or Target. The staff is alway super helpful and eager to assist you in finding what ever you are looking for. The prices can be on the higher stuff if it’s not on sale but for a neighborhood store and the convenience, I will happily pay it.

I really need to take a minutes and reconize an employee at the Stone Ridge, VA Walgreens for exemplary, outstanding, above and beyond customer service. I just literally spent half an hour on the phone with a young lady named Selome.
My daughter dropped off her prescription (new) to be filled. I called to just provide Walgreens with a co-​pay card information bc she didn’t have it when she dropped it off. I thought co-​pay cards save money so I wanted to apply it to this script. Salome patiently took the information. located the script that wasn’t entered yet bc they are super busy and then entered it, applied the co-​pay card, told me the balance due… $$$$$ it was much more expensive than I was expecting and NOT the $ 4 on the card… I then asked her to try it without the copay card, just sent to insurance… Keep in mind that I just had her spend a ton of time doing it the first way… she was happy to help me and was just so polite and professional about it. Ultimately, it was cheaper to not bother with the card and just submit to insurance.
Heres the thing, so many people are so quick to be annoyed that you asked them to do something and then change your mind and have them do it the way they were going to before you butted into it and screwed it up… but this lady wasn’t. She was happy to be helping me and you could tell that she truly cared about getting me the best possible care (price).
I very much appreciate her willingness and the effort that she put into my call — she could have rushed me along or been snippy about all of it but she wasn’t. She was compassionate and caring and respectful. She’s an A+ employee and truly demonstrated perfect communication and compassionate care. Her kindness made a difference in my day.
Salome — I work in healthcare and I would be honored to have people like YOU on my team — you did a great job handling this «difficult» customer. Thank you for going the extra mile for me! Always remember that you never know the kind of situation or day that callers are having, mine was pretty crappy, until you helped me. You truly made a difference for me and I really thank you for that! Be the difference that you want to see in the world! Thank you!

Store is very messy. Customer service is ok. Good thing is it isn’t too busy here so you get to checkout really fast. Went to the photo center and 3 workers passed by and did not know what to do with the photos and they had to call into the back for a senior employee to come help. They should get their photo center more organized. It’s a mess.

I guess I should start by saying I’m not a big fan of walmarts. I tried this store trying to find something in particular. Very clean and inviting. I picked up a few things as I attempted to find what I was looking for before asking for assistance. Everything seemed a little pricier then elsewhere. When I did start asking for assistance, either employees didn’t know or would send me to the other side of the store, only to be sent back again later. I put the items I did find back and got out of there.

My chain review proviso: I’ll still review chains when there’s something uniquely good or bad about them — this Walgreens in Stoneridge is uniquely not my favorite as it is so very busy. The parking lot is relatively small and the store unusually crammed making for a crowded experience at times. Although I am not a regular, I try and avoid this copy of Walgreens now. The service was fine — no knocks to the people.

Love getting things I need in a pinch. Especially in the medicine and cosmetics sections. The drive-​thru pharmacy is super convenient, especially when toting sick and cranky toddlers.

I’ve been getting prescriptions from this pharmacy for over two years and have never had an issue. The staff is always friendly and eager to help in any way they can. I’ve had to wait a looong time at other drive-​thru pharmacy’s and this one is quick and painless. Love them!

This Walgreens is bright, clean and convenient. The retail side seems to be more than adequate for the neighborhood with things kept neat, orderly and easy to find. The retail staff is friendly enough.
The pharmacy is another story, that is if you are old-​fashioned as I am and think that pharmacies should be accurate. With a single exception, every transaction has been a fiasco here — and I take a LOT of prescriptions. A simple renewal takes about a week and this is not an exception — common drugs, online ordering and at least a dozen experiences over the past 2 yrs. Usually, it takes 2 days before they actually fill the Rx, then send me emails to tell me that it is ready. I call to verify (after repeatedly finding out that the Rx isn’t really ready). When I show up — not ready, Rude Pharmacy staff and more delays
A couple months ago I had an order that had been there over a week, and I was out — an urgent situation. I called about a half-​hour before closing to ensure that I could pick up the following day. The pharmacist encouraged me to drive down immediately, that she would wait for me. What a dope I was to fall for that one. Of course the place was locked up when I arrived 25 minutes after hanging up the phone.
I’ve been taking the same meds for 15 yrs and never have has it taken so many calls an emails to get a simple refill. On top of that, this place treats me like they are entitled to my business and I should comply to their model.
The questions are:
1. Why do I keep going there?
2. Is it incompetence or something more sinister?
3. How does this pharmacy keep it’s license?
This is a lovely store and a great location. The store has many features not frequently found in a pharmacy — soda fountain, hot coffee, Red Box, etc. It is a great store, if you do not value accuracy and respect with regard to your prescriptions.