Baskin-Robbins

Walked in with my 10lb dog in my hands to order a shake to go and was rudely told to immediately leave. She was in my arms, not on the floor. No signs on the door, inside, etc. Will never go back… Most establishments in Alexandria are dog-​friendly! If you don’t want a dog in your shop, post a sign! Otherwise, it’s interpreted that they’re allowed.

Placed an online order on ⁵⁄₃ for a ⁵⁄₇ pickup and had to change the pickup date. Tried calling 6 times on ⁵⁄₄ and no one picks up phone. The online ordering site is unattended so it looks like I will have to make a personal visit to change the pick up date. This is not an acceptable method of conducting business.

Customer service much better than before. Great improvement from the staff I remember. This time they were all friendly and helped each other to make sure everyone was taken care of

We checked online before we left, and his store closed at 10pm. We arrived at 930pm and the employees were walking out the door and the place was shut down. Disappointing.

I realize that a number of reviewers have slammed this location for running out of product, but I see it another way. First off, I am pretty much a vanilla and chocolate kind of guy when it comes to my ice cream, so I just don’t have to worry about these two staples missing from my cone. As for sprinkles, fudge, bananas, nuts, or any other concoction that might mar the purity of my ice cream, you can keep it. for I am an ice cream purist and proud of it.
One thing this location does have going for it, however, is its location. I don’t know why it is, but most ice cream shops in this area seem to be right in the middle of a strip mall or crammed into a busy street in Old Town. This Baskin-​Robbins is located right on Belle View Blvd, a picturesque street lined with trees and greenery. The perfect spot to sit back on a warm summer evening and enjoy a yummy cone of your favorite.

This is a joint Dunkin Donuts and Baskin Robins shop. It does the job. The staff have always been nice when we come for ice cream. I like that it’s right down the road from the Mt. Vernon Rec Center.

My wife ordered a cake from here. A day before pick up we called to ensure that the cake would be ready at our pickup time the next day. When time to pick up the cake came and I went to pick up (because my wife was unavailable) the individual at the counter was unable to find my wife’s name listed so he asked me to describe the cake — since I didn’t make the order I had no idea. Luckily I was able to call my wife and she described the cake to the individual. The cake I received was nothing at all like what my wife had ordered .She had ordered a Disney Princess Garden royalty cake — what I received was a praline pecan ice cream cake. One of the children at our party has a nut allergy and thus could not enjoy the cake. I will never order or patronize there again. Thank goodness there are so many other options in the area.

The other reviewers are correct they are always out of something and will most likely screw up your order.

This baskin-​Robbins is the worst. They are always out of whatever you ask for. I just went and the softserve machine was down, this happens regularly. Do not go here.

The people are sweet as pie but every single time I go there I can never get my initial intention/​idea. One time they were out of bananas and fudge, next time I went the blenders were down, the next time there wasn’t any vanilla (vanilla for goodness sakes)! I mean isn’t that part of the by laws to open an ice-​cream place: Must stock vanilla at all times :-)
I always have to change and accommodate what they have it’s never the other way around. I have yet to be able to walk in and order what I want