Crest Cleaners

AVOID AT ALL COSTS — (zero stars if it were an option) and trust me, this place costs you plenty! There is only 1 «rock star» remaining who cares (Crystal) otherwise even the manager is a rude bit@h with English as a second language.
the final straw was a double whammy — they did not apply a $ 25 reward certificate to my order even though I specifically pointed it out and was acknowledged at time of drop-​off AND tucked into the instruction pocket of the bag tag where even a blind person would find it. Then insult to injury, lost one of my shirts, having to argue once again with the rude «manager» until located.
This is not the first time of multiple issues with this store but it is definitely the last! I will miss Crystal but the rest of the bunch is a total waste of time and money. I just assume wait an extra day, pay less, and be treated as a customer should.
UPDATE: Found The Drycleaners (Mr. Lee) at 6975 Springfield Blvd. yes it is about 1.5 miles further drive but OH what a difference! Fast FRIENDLY service, comparable service times, cleaner and fresher clothes without a smell, and the kicker, HALF the cost of what Crest charges! I learned my lesson!

It was phenomenal service. Everything came back to me clean and in a timely manner. It is always a pleasure doing business with Crest Cleaners at Hayfield.

Used to be good. Should have known when the guy behind the counter asked me for my phone number five times. The were unable to clean dirt out of white wool. Didn’t even try. I was told the chemicals would rip it.

EXPENSIVE!!! $ 7.75 for one pair of slacks. If i didn’t need pants to wear to work the next I would taken them some place else.

Awesome staff, great work. In and out in no time! New go-​to cleaners for quality same-​day service.

Even though this place does a decent job on your clothes, they are extremely expensive. Let me repeat this this cleaners is extremely expensive. I started using zips cleaners they do a decent job on your clothes for a fraction of the cost. I will be taking my clothes to zips all the time now. Just to give an example I had crest clean 10 items shirts and pants and it cost me $ 40. I took my clothes to the zips I had 22 items and it cost me $ 27. Do the math people!

Don’t waste your time and money going here. This place is definitely a ripoff! Their prices are ridiculously expensive. I suppose if I needed the «free» delivery option, then the extra cost would be justified. I got my dry cleaning back but it smelled bad, like B.O. bad and I don’t have B.O. I am not going back to this place.

Tried this place out because I happened to be driving by and they deliver your cleaned clothes to your home. But they did not in fact deliver — and could not explain why not — and could not explain how we could make sure this did not happen again going forward. So it is up to me to make sure it does not happen again, by taking my clothes elsewhere.

Everyone is always friendly. My clothes always look good. If I have a question about a stain they will explain what they can and can’t do. I am very happy with the service and would recommend them to anyone.

Had my suits dry-​cleaned here a few times. No complaints thus far. Fast, reliable service.

Another return trip after discovering the cleaners botched my husband’s suit. Had a few bad experiences here (ruined a shirt, pressed wrinkles in to clothing), but decided to try them again. Really, I won’t go back. The Crest in Kingstowne Center, a few blocks up the street, does far better work and the staff is much friendlier! The woman working at this one told me I should check my cleaning before I leave the store! Really, should I have to do that for each garment???

I often take my cleaning to this location when I work a client site. I use another location for my regular drop offs.
This location has excellent customer service.
It’s always great to be greeted by the staff when you enter.
The quality of work done on shirts, suits and coats is worth the higher prices many talk of Crest Cleaners.
I am glad that I have a place that can launder my shirts without feeling like it’s cardboard when I wear. No cracked buttons either.
Thanks for the good work.
Maybe more coupons by the company will help some.

I completely agree with all of the kudos for great customer service from employees who are not paid commensurate with the very high prices. The tailor is priceless. A time will come when I will retire and no longer need constant dry cleaning but I’m sure alterations will always be necessary and the tailor at Hayfield is talented, hard-​working and fair.

Nice cleaners with consistently nice staff and quality tailor. Service is good, but prices are very high and coupons are due at drop off only. No flexibility to bring coupons upon pick up.

They always greet as soon as I come in with a smiling face and my clothes are always looking great! A great bunch, excellent customer service and would recommend to anyone!!!

Is it possible to give negative stars???
Quick and to the point, this place is a rip off. They charged me $ 7.45 PER PAIR of pants for dry cleaning. The most I’ve ever paid is $ 3 and I get my clothes dry cleaned all over the country during business travel. (Actually I paid $ 6 for pants but that was at a resort.)
They also charged me $ 7.45 to dry clean a short sleeve polo style shirt.