Macy’s

Most of their items are way too expensive. Coupons don’t work for many things. Very disappointed. Avoid this place like STDs ladies and gents, unless you enjoy being robbed and getting STDs.

Absolutely terrible customer service! I called in to see if they had a certain shirt in stock. The lady picked up the phone and immediately said, «hi, can you hold?» I said yes and she put me on hold for 15 MINUTES. I’m guessing she didn’t know how to properly put someone on hold because I could hear her the whole time. She rung up 4 different people and I could tell because I heard 4 different voices. So 15 minutes later she finally asks me what I need and I tell her. Then she’s like, «oh, I’m ganna have to transfer you» and at that point I had enough. I expressed my frustration and she did not care. Please DO BETTER!

3÷23÷16 10:30am. Terrible customer service today… wanted athletic shoes but the Finish Line employees weren’t in/​available. The cashier on the other/Macy’s side said «of course» when I said I was looking for tennis shoes. When I found something I liked she was on her way back to get it and commented to the other cashier «Finish Line» isn’t in yet… Seemed to have an attitude that she had to find the shoes. Take that up with your manager SUSAN… I don’t need to know that. Store under-​staffed today. Nobody at Finish Line or woman’s department.

This Macy’s is located in the almost defunct Landmark Mall off of Duke. Offering a variety in women’s/men’s/juniors/kids clothing wear, bed & bath products, shoes, handbags, beauty products, and accessories, I usually park on the second floor deck for easier access to the women’s clothing department. I stop by occasionally, as I can usually depend on Macy’s to have a last-​minute, simple cocktail dress for work or social events! They do carry a good amount of the items shown online, but if you can’t find one in the style or the size that you need in the store, the SAs are more than happy to check the other stores in the area for you. Some items can be on wrong hanger sizes, and some of the clothing can be disorganized (especially in the sales/​clearance racks), but overall, with some patience, you’ll be sure to find something that you’re pleased with. The dressing rooms are well-​kept, as the patrons are pretty respectful in bringing out any tried-​on clothes. Checking-​out has always been a breeze. Make sure that you use your Macy’s card for extra savings!
+second floor parking for women’s clothing department
+use Macy’s card for extra savings
+friendly and helpful SAs

This specific review is for the Finish Line retail section inside of the Macy’s.
Heather, the district or regional manager, was training a new associate. Heather catered to my sneaker needs. Very polite and knowledgeable about the product. We tried on several specific shoes she picked out for my professional need, with and without two different types of insoles. I’m definitely satisfied and will return. The young lady there is trained by the best! Minus one star because the section is so small.

Sucks. Its drab. There is never enough staff. When i go i always have to walk around to find assistance. The person I am looking for is always on break. I called to complain and they kept hanging up on me. I hope they get shut down soon i wont give them my money.

Bought a couch (sectional) here, which looks nice and seems to be good quality. But I am rating the store one star because it would honestly take hours to write all of the details about the horrible customer service provided by Macy’s. Dishonest sales pitches promising earlier shipping dates, problems on their end with the credit card that we opened specifically to buy the couch, shipping delays, lack of communication between employees supposedly working together on our case, and finally promise after promise BROKEN that Eric, the furniture store manager, would call us back. I have called no less than four times now and spoken to 4 different employees, (Jaime, Rosario, Hasid, to name a few) all of whom promised the store manager, Eric, would call me and that he would «take care of us» for all of the trouble we’ve been through. My latest call was yesterday and STILL nothing today. If this is the way Macy’s does business, you can be sure we will NOT be repeat customers and I would highly recommend that anyone looking for furniture go elsewhere. You can find better prices and CERTAINLY better customer service. Severely disappointing!

While walking the store, a couple of RATS run across the hall way. Yes, RATS… disgusting. This place should be shut down!!!

Poor Levi 511 selection, yet more expensive than other stores. Better atmosphere though, and the store is decently clean.

I went today and bought a mattress from Paul he was great not pushy at all knows a lot and was very accommodating I bought the Simmons Beautyrest so we will see how it goes I will write an update on the service and how the mattress is working out
I was leaving the store and my daughter wanted Nike shorts so I bought them the lady who helped us was Donna what a doll she was she gave me a card for the sale that’s coming up I told her I bought a bed and can I get discount anyway to make a long story short she went out of her way to check this out went over and beyond she was incredibly amazing you don’t find people who care anymore I give her an A + she deserves a raise
Thank you both for your help
Kim T

Very unprofessional staff at the online order pickup section. Better hope not a single thing is out of alignment with your order or your in for a nightmare.
Macy’s itself is a miracle anyways, most of what they carry can be found cheaper elsewhere and you won’t have to deal with stressed out, unprofessional staff.
I don’t 100% either, ask to speak to a manager and you can see where the misery truly begins and spreads from.
Avoid this store, at the very least this location.

It pays to shop at this Macy’s when there is a sale on – and there is always a sale going on at a few Macy’s departments in any given week. Make sure to check the Macy’s ads in the Washington Post each week, because the percentage of the reductions will be generous.

I would put the shopping experience here on par with waiting in line for 3 hours at the DMV or getting your teeth pulled by the dentist. The staff here are EXTREMELY unhelpful and rolled their eyes to the most basic of questions. Honestly, it was quite obvious that they couldn’t care less about the customer experience here. And this macys is incredibly drab too (even compared to other department stores I’ve been to — which says a lot) — probably because it was built in the 70s and hasn’t been renovated since. In all seriousness, coming here once was a real reminder of why I do most of my shopping online. I mean really, the fact that I felt compelled to write a review on how awful a freaking Macys is should say it all…

The only reason im going to lend-​mark mall is for this Macy’s! They have so many items on sale all year long! And Lots of parking spots :-)
Just got some gifts for my wife (and for myself :) after moving to our new place (:
Way rhere missing the 5^th star? Cuz its not the shipping experience like in the rest of the malls…
When you going to the mall for shopping you make a day out of it…
Overall 4 out of 5 stars means that they do a good job.
Thanks Macy’s team (:

This is my favorite Macy’s. The only reason to go to the Landmark Mall, is to go to this store. This would have to be one of the many reasons that the mall is even still open.
The one thing that I learned about Macy’s is that it isn’t as expensive as it appears. The first thing that I learned is that Macy’s is always having some kind of sell. It’s like Black Friday everyday there.
This place isn’t just great for someone with a love for shoes, such as myself, but it is also great for all ages. There is always a 20% or 50% OFF. Not to mention there is always a coupon that you can add to it.
The one downfall is that not all of the customer services reps are on the same page. Sometimes you might get someone that is very help and will lead you to what you need, or offer more help if they can’t help you. Then sometimes you get someone that will just point and say «Yeah maybe it’s over there.»
Other then that, if your looking for great clothes, shoes, and bags Macy’s is the place to go. I’ll be heading there as soon as I post this review. ^_^

I wish it was possible to give no stars at all. What a seedy, unkempt, frayed-​at-​the-​edges place this is, with its stained carpeting and littered parking lot. Don’t hang out after dark in this area either. The staff is mostly incomprehensible foreigners, waiting on a clientele that is mostly incomprehensible foreigners in burkahs. The few remnants of America still working in this place are mostly shufflers (nothing racial is intended in my use of that term); they handled my few complaints with great amusement, and didn’t seem capable of much beyond banging on cash register keys. The employees in the China Department were especially disappointing, in terms of their indifference, disinterest, and lack of motivation. Yes, they’ll press cash register keys to take your money, but don’t expect anything else beyond that… because anything else beyond that would require AN EFFORT.
One gentleman in particular in this department made little or no effort to assist me when I would request help in this department.
They came across as sluggish, ambitionless, and annoying. It was always, «Try another department,» or «Try another store,» or «Sorry, all out, too bad.» After multiple interactions, no one ever recognized me or recalled me. Despite spending lots of money, the expenditures did not seem to make any impression on anyone in terms of giving me a profile. I was always just some nondescript and forgettable face materializing at the counter.
An unrelated comment, on one occasion the store did not have in stock something in its ad paper, and I asked if they could have it sent from another Macy’s in the metro area. They said it wasn’t possible. They told me to drive to another Macy’s across town, even though it was a long distance away. I asked if they could send for the item from their warehouse and give me the sale price when it arrived, even though the sale would be over. I did not want to pay the shipping costs to have it sent to my home, and I did not want to travel across town. They said they couldn’t accommodate such a request. Such cruddy customer service.
A shabby atmosphere, shabby employees, shabby customer service. Good-​bye, Macy’s. If this place was ever classy, you wouldn’t know it now.

This store seems like one where the chain puts some of it worst employees. Last evening I took my teen son in to buy a navy blazer. He’s grown a lot since the last time we bought him a coat so I asked that they measure him. There were two women working in the men’s suit department. The first one was standing idly joking with another employee and when I asked for help, said she didn’t know how to measure a man for a suit coat. I was surprised given that’s where she works, but said no problem, could she get a colleague that did know how. She approached the other woman (who was in process of checking out customers at cash register) and she said she didn’t know how either. The first woman came back over and said no one on duty knew how to measure for a suit and that we could just try on coats until we found one that fit or come back on a weekday (after the weekend sale ended) to have him measured. I told her I really wanted him measured and that I’d have to go to another store where they knew. She shrugged and said fine. I went over to the store at Ballston Common Mall. Both women there knew how to measure him and quickly gave us his size. After one finished checking out some customers she came over and offered to help us. She was very helpful and in five minutes we found a Ralph Lauren blazer that was the right size and fit well. She quickly checked us out and we were on our way. Huge difference between stores.
BTW, have dealt with the housewares/​china section of the Landmark Macy’s and had a good experience in that department. Guy was knowledgeable and gave me all discounts I was entitled to without my asking. If not for that positive, this store would only get one star.

I was in looking for men’s clothing, and stumbled upon the cologne section. That’s where I met Zachry (though his name tag says Joseph, don’t be fooled!). Zach greeted me with a friendly smile, and took my shopping experience from OK to WOAAHHHH!!!
I was last minute shopping, and needed cologne for a party that night. The problem was I had just ordered Gucci’s Guilty on Amazon; throwing down a Benjamin for cologne that was on order was not my intent. Zachry stepped in, and not only answered all my questions– he also offered samples of the Gucci I ordered and offered me a few scents that I’ll be back in soon to buy!
If you’re lucky enough to shop here, ask for Zachry and he will take care of you from there. Thanks Macy’s!
P. S. Hold on to Zach, you’re lucky to have him on your team.

Creepy encounter with a sales associate. He noted that my husband wasn’t with me on a wedding registry return.

Seriously? Seriously? I had 650 in cash to replenish my makeup and perfume in their cosmetic department and I guess because my money was in my purse attached to my WHEELCHAIR that the snobby ladies refused to even acknowledge my presence! Had I walked in there I wonder if my ability to spend would have been more obvious?! Furthermore, the displays were broken and the store was just NASTY it was SO dirty! How can these ladies treat ANYONE like that when their store looks like crap? I’m thinking of having a disabled persons meeting and conducting it in their department so they can see ALL the money that will be spent elsewhere as I left and bought my perfume off line and went back to using Mary Kay (SAVING myself a lot of money so luckily it worked out well for me)… GROSS STORE WITH GROSS EMPLOYEES! STAY AWAY!

I’ve been a loyal Macys customer for years and I have never been so disapointed by a shopping experience before. I went over the weekend to try and find a dress. Despite the profusion of sales associates on the floor not a single person asked if they could help or start a fitting room for me. In fact the fitting room was empty when I walked in. The floor was a huge mess, clothes strewn around everywhere nothing was in order at all. Meanwhile all of the sales associates who should have been working were gossiping at the register. When I dared to interupt their conversation to get a price check on an item (yes many of the items were missing prices!) she gave me the wrong price. My friend brought two items to pay for one was missing a tag so that sales lady says well thats not from my section, ummmm so why don’t you go to that other section and find out how much this is so we can get out of here? We then tried to pay for another skirt and I asked if they had a coupon, all four women at the register laughed at my request, like how dare I be so brazen as to ask for coupon (which btw I’ve never ever had a problem asking for at any other Macys). I was so fed up at this point that I asked to speak to a manager, the sales lady tried to ask me why and got angry with me when I told her I was frustrated with the lack of customer service and the mess in the store. Finally the manager came by and listened to my complaint and when I mentioned that the women laughed at me for asking for a coupon the sales ladies actually lied and said they hadn’t and tried to yell at me and intimidate me! Granted the manager did apologize but I don’t know what if any action was taken to resolve the situation.
I don’t know who the hell is running this Macys but congratulations you’ve just lost yourself 2 customers. My recommendation is to get new staff immediately, you’re running a department store and in return for paying high prices I expect a store thats orderly and with a well mannered staff, otherwise I’ll shop at Marshalls and TJ Maxxx

The Perfume Department ladies rock — they helped us sort thru perfumes with no hard sell when we could’nt make up our minds.
We will be back though.

When I first reviewed this Macy’s, I thought there was still hope for the place. Now I know better. Items are either overpriced or cheap because of the lower quality. I wish they would just tear this place down and give the Alexandria City residents a decent department store and mall.

Macy’s, how I despise thee. But, since you’re a national chain, we get gift cards from family. So I have to come here to use them.
While I don’t like this store, or pretty much any location, due to 1) it being Macy’s, and 2) it being constantly messy, I do manage to find items here that are deeply discounted that I like.
This location is smaller than Tyson’s so it’s easier to park, maneuver, and check out. But it’s also in a shady location so watch yourself.